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BookOnline has a rating of 4.6 stars from 4,664 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Andrew was FANTASTIC beyond the call of duty.
Diligent kind, total asset to his profession.
Thank you andrew!
Date of experience: August 13, 2023
I'm not from this area and I had some car troubles. I had to find a hotel for the night. When I called, Catherine was extremely kind and helpful.
Date of experience: August 24, 2023
Edgar went out of his way to find me a hotel that would work for my specifics. In a week in August that is very difficult to book. Thanks Edgar!
Date of experience: January 28, 2024
Hello I would like to get a room from you guys tonight plus four more nights added but I would like to pay with my checking account...
Date of experience: January 25, 2024
Upcharge of 52% over the added sum of nightly values advertised. Exceeds what the hotel normally charges by a lot! No value added. Deceiving interface.
Date of experience: September 27, 2022
Mistakenly called this company and I asked if it was Marriott, and he said "they were busy so it forwarded here. This was just a lie.
Date of experience: February 5, 2024
Christa was extremely helpful and very efficient. She booked our room and gave us all the information we needed. She was kind and funny too.
Date of experience: February 12, 2024
Laura was terrific.
She found exactly what I asked for in a very short period of time which I very much appreciate.
Thanks a bunch!
Date of experience: July 22, 2023
Julie was super helpful matched a room rate advertised on another booking website!
She was patient and took a booking for Saturday nite stay over!
Date of experience: July 27, 2023
I am looking for 2 rooms side by side with a door to room next door. He was able to make it happen.
Thank You!
Date of experience: July 30, 2023
Mary was patient and funny and there were some wait times because of me and not having my crap together but she was so awesome.
Date of experience: July 30, 2023
After an hour and a half of having trouble checking in in the middle of the night, Felicia saved our day! Thanks again! Happy customers.
Date of experience: June 2, 2023
My card declined twice and then our expert Booker realize that my card was locked virtually after unlocking it I was able to book successfully.
Date of experience: February 6, 2023
Booking reservations went smoothly and Nicholas answered all of my questions. We're looking forward to our upcoming stay! Thank you!
Date of experience: February 27, 2024
Kellee was very professional and helpful.
As well as pilot it was pleasure talking with her on our booking.
Date of experience: March 18, 2024
Enricke was very pleasant and helpful along with being patient
He went over everything and made sure I washappy
Date of experience: October 18, 2023
Super friendly and went above and beyond to find us the right deal! I would highly recommend!
Date of experience: May 2, 2024
Neal was professional, curious & knowledgeable.
He was patient & answered all my questions.
Neal made booking hotel easy.
Thanks you
Date of experience: February 11, 2024
Neal was very professional, helpful and curious during the booking of reservation.
He was patient, and answered all my questions.
Neal make hotel booking easy. Great experience with book oinline
Thanls
Date of experience: February 11, 2024
A very cordial and intelligent person. Easy to communicate with - the most pleasant experience I've had with customer service in a very long time.
Date of experience: December 30, 2023
Reservation completed without issue. All questions answered and concerns addressed
Date of experience: May 23, 2024
Caesar was polite and very professional. He was determined to help me find accommodations to for my trip. Caesar you are awesome!
Date of experience: February 3, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi L. M., we are sorry you had this experience. Just like when you book through a hotel directly, BookOnline must charge its customers for all applicable taxes, including any hotel taxes. Additionally, by charging a service fee for all of its reservations, we are able to offer 24/7 customer support and operate as an independent travel network. BookOnline conspicuously discloses all fees and taxes on its checkout summary webpage. Despite our transparency, we remain concerned about your experience. Please send us a private message with your reservation information used at the time of purchase and we will respond with the next steps.
Thank you.
BookOnline