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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Oscar did a good job finding me a hotel that was within my budget and close to
The venue. Thanks Oscar.
Date of experience: July 30, 2023
This gentleman was personable, professional and very patient with us in assisting us with a reservation change… great job, Thank You
Date of experience: May 27, 2023
Called Sara to book a room for this weekend.
She was excellent! Very helpful, very informative and more importantly, very friendly.
Date of experience: May 3, 2023
Was helpful and willing to make sure I was satisfied. Seemed like a very nice gentleness wanting to his job well
Date of experience: May 3, 2023
Pleasant Jeannie was pleasant, professional and very helpful. She went out of her way to find savings. Thank you very much!
Date of experience: April 18, 2023
Excellent, keep up the good work Ryan. U were great, I wish there were more pleasant people on the other end.
Date of experience: April 8, 2023
Leon was very helpful with a last minute reservation after a Booking.com debacle that left us without a place to stay.
Date of experience: February 1, 2023
Great, really helpful, didn't find a room but I really appreciate her help. Always checked on me while waiting. Great job
Date of experience: August 2, 2023
Very easy. Allison was very helpful and friendly. Her help at this time was valuable since I'm coming for a funeral.
Date of experience: August 2, 2023
It was last minute and she was very helpful even though the price was rather high. We always enjoy Drury Inns.
Date of experience: March 30, 2023
Jennifer was knowledgeable, professional and patient, to say the least. She found me the best rates at the location I needed.
Date of experience: August 10, 2023
Nicholas was wonderful with my reservation after having dealt with someone very rude the first try at booking. Thank you Nicholas
Date of experience: July 17, 2023
By far one of the best experiences while booking a room. Santiago was polite and professional. He was helpful and informative.
Date of experience: July 5, 2023
Tracey was amazingly quick to look up the answer to 2 questions I asked. She was also very upbeat & kind!
Date of experience: September 13, 2023
Scheduling was very courteous and went over to make sure nothing was misunderstood. Customer rep was very professional.
Date of experience: March 16, 2024
Joyce was polite and patiently answered all our questions.
Date of experience: June 9, 2024
Very professional and easy to talk to enjoy my experience
Date of experience: June 8, 2024
My experience with the booking agent was very helpful and patient. I was given the information that I requested.
Date of experience: March 11, 2024
Caesar was very helpful with my requests for my reservation. He was polite and sounded sexy. I like his voice.
Date of experience: January 20, 2024
This dude is amazing and deserves a raise ASAP. Gave me all the info I needed lightning fast and was kind and courteous!
Date of experience: November 4, 2023
Nick got me the room and price I needed. He is not only a professional but very pleasant person. Much nicer than booking online.
Date of experience: March 16, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
