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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Awesome! She helped out a complicated situation cheerfully
Date of experience: November 22, 2024
Excellent - easy and had entire reservation finished within 5 minutes
Date of experience: November 26, 2024
My expectations were completely met. Very helpful in helping me get a refund.
Date of experience: November 13, 2024
Shannon was clear and helpful. Very good service. She explained everything clearly.
Date of experience: November 16, 2024
Nice. Felix is bilingual, that helps for a better understanding.
Date of experience: October 12, 2024
Ricardo was very helpful. Looking forward to our stay.
Date of experience: October 11, 2024
Tyler was fast and got it taken care of expeditiously!
Date of experience: October 14, 2024
Could not appreciate Joyce pleasant and helpful attitude.
Date of experience: October 7, 2024
Ebony helped me book my reservation and was an absolute pleasure to speak with.
Date of experience: October 6, 2024
Excellent she was extremely helpful and found exactly what I needed
Date of experience: October 14, 2024
He was quick precise and very kind. Stop asking me to spend more time with this.
Date of experience: September 17, 2024
Pleasant tone helpful an effective.could do business with her again.
Date of experience: September 14, 2024
Agent was very nice and helpful. I think she did a good job with the reservation.
Date of experience: October 22, 2024
Tyler was very polite & well-spoken.
A quality I really appreciated!
Date of experience: September 25, 2024
She was quick, concise and made the reservation process seamless!
Date of experience: September 15, 2024
Excellent, professional, courteous and sense of humor too! Thank you Tyler
Date of experience: October 3, 2024
Mildred was very knowledgeable and professional,?Solved my problems quickly. Great job….
Date of experience: October 14, 2024
Good listener, fast thinking, polite, great voice, professional
Date of experience: September 30, 2024
Made my reservation quickly and accurately in very little time.
Date of experience: October 2, 2024
Staff was awesome and very kind. This went a long way while escaping the storm devastation
Date of experience: October 1, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
