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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I wanted to compliment Tamara - she handled my reservation professionally and efficiently. She was a pleasure to speak with!
Date of experience: March 27, 2023
Giovanna was very helpful in getting me a room. She waited on me to look the place up and see if I wanted to stay at the place she named.
Date of experience: July 31, 2023
Mao was very helpful.
He immediately understood my needs and was attentive and kind.
Great customer service!
Thank you
Date of experience: May 4, 2023
Carlos helped me find an affordable room. He was patient and very knowledgeable. He's a very, very good person!
Date of experience: September 5, 2023
Everything went well my concerns were met with understanding and the will to help me!
Date of experience: June 5, 2024
Sweet and kind, willing to go above and beyond! Very helpful in searching for hotel I was looking for!
Date of experience: March 11, 2023
Tanya was very friendly, courteous and efficient. Provided great customer service. Booking a room was stress free. Thanks Tanya.
Date of experience: March 17, 2023
The young lady I spoke with did a fantastic job. The reservation process was quick and painless. I Love Hilton hotels and staff.
Date of experience: November 15, 2023
My appointment was to schedule a to schedule room
For march 12 Was great. Very professional and polite. It was for *******
Date of experience: February 16, 2024
Ashley was very personable & made the task of booking the hotel stay pleasant. She was efficient, answered my questions and was helpful.
Date of experience: April 24, 2023
Great experience and Richard did a great job and was able to book my room and gave me the utmost respect n patience.
Date of experience: July 1, 2023
It was like talking to a preprogrammed robot, you didn't listen to what I was saying. I had an offer for free room.
Date of experience: June 21, 2023
Very grateful for the wonderful service I got from Ramses. He went above and beyond to gather the information I was looking for.
Date of experience: February 28, 2023
She was very pleasant and patient, she listened to my concerns and not loose her cool when waiting on me to give info
Date of experience: July 14, 2023
Ad stated Free Cancelation. But they do not refund your money. They just keep it. But they don't charge you extra to cancel.
Date of experience: June 3, 2022
Told Neil what I need and he found me exactly what I needed and at a great price. He was very personable as well as helpful.
Date of experience: February 1, 2024
I had to book a room last minute and it was a very easy and smooth process with Amanda. Helpful and friendly!
Date of experience: January 3, 2024
The representative was very helpful & thorough. My choice to call as opposed to making the reservation online more than exceeded my expectstions.
Date of experience: March 22, 2024
I booked a room for $66. It then wanted my card number. $33 in taxes after I booked. I feel scammed.
Tip for consumers:
Give the customer a grand total before asking for a card number. I felt like I was getting a good deal on the room and then I felt scammed when it gave me the grand total after I put in my card information. The taxes were literally in the amount that was half the cost of the room itself.
Products used:
The company I booked with added on excessive taxes.
Date of experience: January 16, 2024
Booked room at LaQuinta in Billings. Jennifer was helpful with my veteran status included in my reservation
Date of experience: January 18, 2024
I had a decent experience on the phone. But when I got to the hotel, it was a whole another price so that was very disappointing.
Date of experience: July 24, 2023
I have had a hard day and needed a place to stay last minute and David was so helpful and compassionate. I really appreciated his help.
Date of experience: June 15, 2023
Neal was excellent! He was patient and kind and very experienced. He gave fast friendly service, & I was able to book right away. Super!
Date of experience: December 29, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
