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Had to make a quick decision to book a room when a family member's flights were suddenly canceled late at night. Made the reservation in real time as the hours passed, and the news didn't look good. Prepaid the room, but she was finally atc2am, able to get the last of two seats available out later that morning. No hotel stay needed. Have been on hold to cancel these reservations for now almost 3 hours!
Date of experience: August 8, 2023
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BookOnline has a rating of 4.6 stars from 4,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
This was a simple short booking experience. My guy was fantastic and I was get pleased. Thank you kindly my good man!
Date of experience: June 12, 2023
Really, the experience was exceptional. David worked with me, and the family to get the best option for us. Thank you David
Date of experience: June 15, 2023
Staff Diane is very pleasant lady, very helpful looking for my reservation and very friendly, thank u Diane appreciated your help thanks
Date of experience: June 15, 2023
Joyce was extremely helpful and professional. She was extremely kind and did a wonderful job helping me book my travel.
Date of experience: January 2, 2024
Arlene worked hard to find me a hotel stay which I had been looking for a place for over a week! Yay!
Date of experience: March 2, 2023
Was a very good experience. Smooth and seamless. Was given the best price and room booked and Paid all at one time.
Date of experience: September 7, 2023
I spoke on the phone with Megan. She was very professional and helpful, and gave me all the information I needed.
Date of experience: December 13, 2023
Tnesha did a very good job taking my reservation tonight. She explained everything and made sure I was satisfied with my reservation.
Date of experience: November 12, 2023
The hotel I called about didnt meet our needs, but Junior listened well and found us a better alternative and booked it for us. Thank you Junior!
Date of experience: June 3, 2023
Anxious, unsafe and creepy; Left immediately. Never stayed and never received the refund. I paid for a night in a hotel I did not use.
Date of experience: October 21, 2023
Richard was very kind and very throughout! This was probably the easiest reservation I've ever completed over the phone! Thank you!
Date of experience: December 6, 2023
You did a professional job. Thank you for your time. Please give me the exact time of my initial call and the time the call ended.
Date of experience: January 15, 2024
Laurie did an excellent customer support job and I really appreciate her help. She was outstanding and I thank her for a job well done!
Date of experience: July 7, 2023
Alicia was very professional and very easy to work with. She looked until she found the hotel I was looking for. She is a gem.
Date of experience: April 10, 2023
Melissa was very helpful and looked at various hotels to assist with meeting our needs. Glad to have had the opportunity to speak with Melissa.
Date of experience: April 11, 2023
Do not use this service they will book the wrong date and will not return your call to correct and the free cancellation is bogus
Tip for consumers:
would have used if they had returned a call to get the date corrected but they would not return call feel like this site is a scam
Products used:
none
Date of experience: April 14, 2023
Very helpful and courteous! Wonderful service! I was irritated when I called and by the end of the conversation was in a much better mood!
Date of experience: May 7, 2023
I called to book a reservation for my vacation and it was very quick and easy. The lady, Paola, was very friendly and helpful.Thank you.
Date of experience: June 16, 2023
She was kind and helpful with booking my stay. When it was quickly sold out she found me a room that fit with my needs.
Date of experience: February 27, 2023
Excellent customer service provided by the representative. She was courteous, polite and professional
Date of experience: January 24, 2024
Very nice lady and very helpful I don't ever do this my wife usually does it and couldn't get a nicer person
Date of experience: July 22, 2023
I spoke with Julie. She is very kind and very pleased with her skiing of how to treat costumers over the phone.
Date of experience: March 30, 2023
Wouldn't listen. Kept interrupting me. Told me in no uncertain terms that the price will only go up the later it gets.
Date of experience: August 4, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
