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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
John Paul was extremely helpful. I am a senior citizen and don't always understand technology, but he was very patient and helpful.
Date of experience: March 7, 2023
Was a very good experience. Smooth and seamless. Was given the best price and room booked and Paid all at one time.
Date of experience: September 7, 2023
Grace was very nice to deal with, Very friendly and knowledgeable and fast. She made me feel very comfortable making this reservation.
Date of experience: July 18, 2023
We actually call the wrong hotel. Figured it out at the end. He was wonderful and pleasant the entire call.
Thank you.
Date of experience: July 7, 2023
She was so patient on the phone with us. It took a while to get us registered and she was really good
Date of experience: July 5, 2023
Jennifer was awesome, she found us a great deal on a hotel room and was eager to help us in any way.
Date of experience: August 10, 2023
The agent was able to quickly find me a room. The agent was personable and helpful. I would use this service again.
Date of experience: June 29, 2023
This was a simple short booking experience. My guy was fantastic and I was get pleased. Thank you kindly my good man!
Date of experience: June 12, 2023
Excellent service. Darla was very pleasant to talk to and able to book my rooms and take care of all the information needed in a short time.
Date of experience: November 8, 2023
The hotel I called about didnt meet our needs, but Junior listened well and found us a better alternative and booked it for us. Thank you Junior!
Date of experience: June 3, 2023
Anxious, unsafe and creepy; Left immediately. Never stayed and never received the refund. I paid for a night in a hotel I did not use.
Date of experience: October 21, 2023
I called to book a reservation for my vacation and it was very quick and easy. The lady, Paola, was very friendly and helpful.Thank you.
Date of experience: June 16, 2023
Melissa was very helpful and looked at various hotels to assist with meeting our needs. Glad to have had the opportunity to speak with Melissa.
Date of experience: April 11, 2023
Very nice and helpful person. I gave him 5 stars because there were not more stars.
Date of experience: May 18, 2024
She was kind and helpful with booking my stay. When it was quickly sold out she found me a room that fit with my needs.
Date of experience: February 27, 2023
Do not use this service they will book the wrong date and will not return your call to correct and the free cancellation is bogus
Tip for consumers:
would have used if they had returned a call to get the date corrected but they would not return call feel like this site is a scam
Products used:
none
Date of experience: April 14, 2023
Tnesha did a very good job taking my reservation tonight. She explained everything and made sure I was satisfied with my reservation.
Date of experience: November 12, 2023
Very helpful and courteous! Wonderful service! I was irritated when I called and by the end of the conversation was in a much better mood!
Date of experience: May 7, 2023
Alicia was very professional and very easy to work with. She looked until she found the hotel I was looking for. She is a gem.
Date of experience: April 10, 2023
Laurie did an excellent customer support job and I really appreciate her help. She was outstanding and I thank her for a job well done!
Date of experience: July 7, 2023
I booked my reservation with Megan. She was very sweet and kind. She went over all the details of the reservation to make sure I was satisfied.
Date of experience: December 19, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
