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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Could not find phone number for Wendover location. Brittany was very helpful finding a number for me.
Date of experience: September 18, 2023
Reservation went well; however, I specifically asked if there was a pool and was told yes. There is no pool! This is not acceptable!
Date of experience: July 11, 2023
Lauren was awesome. She was patient, kind, and incredibly motivated to find what I was looking for at the price I wanted to pay.
Date of experience: May 22, 2023
Joel was very helpful, patient, and understanding of my needs. Answered all my questions. Thank you Joel
Date of experience: July 11, 2023
Micheal was kind, knowledgeable, and took the time to understand our situation. He was quick and efficient.
Date of experience: March 26, 2023
Miguel was very helpful. He told me all the choices I had and explained all the details. Very well, it was an easy experience.
Date of experience: August 1, 2023
Excellent experience! Dawn spoke very clearly and slowly allowing me to understand and agree to the reservation
Date of experience: July 14, 2023
The agent provided me with incorrect information he gave me the number for Hilton instead of Marriott
Date of experience: August 4, 2023
Booked a room for upcoming Marine graduation. Agent was very helpful and courteous. Nice experience.
Date of experience: January 30, 2024
I needed lodging for the evening and the gentleman on the phone was able to procure me access to the last available room. Thankfully
Date of experience: June 2, 2023
Not so good. Quoted much higher price than what I was later able to make directly through the hotel.
Date of experience: January 30, 2024
I am very pleased with my call, she helped me settle a very good hotel with what I needed for myself and my son
Date of experience: March 20, 2023
Giovanna was very nice, explaining things along the way making sure that I understood everything. She ensured that I was getting the best price.
Date of experience: July 20, 2023
Edgar was super helpful in finding our dog and us a place to stay at the last minute. He tried multiple hotels with an eye for price as well.
Date of experience: January 29, 2024
You did a professional job. Thank you for your time. Please give me the exact time of my initial call and the time the call ended.
Date of experience: January 15, 2024
Very pleasant, professionalism and friendly reservation service, glad to talk with a real person with a heart and soul...
Date of experience: December 25, 2023
Carlos was very helpful and professional. He was a pleasure to work with and was able to find our rooms on short notice. Thank you Carlos!
Date of experience: September 26, 2023
Spoke to Edgar very helpful and searched for a room for me with my requirements found me one very happy
Date of experience: April 11, 2023
Very quick and easy assistance to get a pet friendly room for a last minute decision to find a hotel.
Date of experience: August 13, 2023
Easy to understand and he listened to and understood my needs and special requests. Highly satisfied with his customer service.
Date of experience: July 23, 2023
Without Martin, I likely would have chosen another hotel. I am glad at the choice I made! Thank you, Martin!
Date of experience: July 8, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
