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Had to make a quick decision to book a room when a family member's flights were suddenly canceled late at night. Made the reservation in real time as the hours passed, and the news didn't look good. Prepaid the room, but she was finally atc2am, able to get the last of two seats available out later that morning. No hotel stay needed. Have been on hold to cancel these reservations for now almost 3 hours!
Date of experience: August 8, 2023
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BookOnline has a rating of 4.6 stars from 4,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Booking went smoothly for room, assistant was able to assist with checking other hotels for me for the rite room
Date of experience: August 2, 2023
Jennifer was most helpful and answered all my questions in a cheerful and loving manner.
It was a beautiful experience.
Date of experience: August 9, 2023
Darryl went above and beyond to find a place that worked within our parameters and our family. Thank you, Darryl!
Date of experience: January 31, 2023
Very quick and easy assistance to get a pet friendly room for a last minute decision to find a hotel.
Date of experience: August 13, 2023
She was flexible and answered my questions. I made a mistake in the process and she helped adjust the reservation
Date of experience: August 21, 2023
Quick & Easy! Cory was helpful and courteous. Explained the fees and charges. He was quick to get us a booking and confirmation.
Date of experience: September 9, 2023
Ramses was polite and efficient. He didn't have a room on the night I needed but was great on booking a room nearby.
Date of experience: March 7, 2023
Great customer service! Very helpful and patient with me for I've never booked a room before. Very friendly with a great phone voice
Date of experience: July 20, 2023
Easy and to the point. She was personable and quick. She accommodated all my requests. She is an efficient and reliable employee in my opinion.
Date of experience: November 8, 2023
Rebecca is Phenomenal, very Professional, patient and polite! Thank you, Rebecca! Enjoy your weekend, the rest of the summer and the years ahead!?
Date of experience: July 27, 2023
Agent was great took time to locate a place with in the area I requested. Took time to find exactly what I needed.
Date of experience: July 26, 2023
It was great. He gave me the answers that I was looking for quickly and efficiently. He was also very friendly and cheerful.
Date of experience: January 22, 2023
She was very patient and kind throughout the whole process. Answered all the questions and believe she gave me the best discount possible.
Date of experience: June 5, 2023
Very patient and informative. Called a property to get fees for pets. Very helpful in finding a suitable hotel in a great area
Date of experience: August 14, 2023
I never give five stars but because there was no problem at all and it was very fast and hassle free I will give five stars excellent job.
Date of experience: March 6, 2023
Kimberly was so helpful in finding my sister & I a hotel for our stay in Minnesota in June. She was so pleasant.
Date of experience: February 28, 2023
Lauren was very helpful and accommodating and just the right balance of friendly, personable and professional.
Date of experience: May 25, 2023
Clear, fast, helpful!
Good job Edgar!
Good job Edgar!
Good job Edgar!
Good job Edgar!
Date of experience: May 18, 2024
Candice was efficient and handled my booking correctly; she was also very pleasant and spoke clearly.
Date of experience: April 3, 2023
Carlos was knowledgeable, professional. And pleasant. He was thorough when supplying the details for the reservation.
Date of experience: January 22, 2023
Easy booking experience and quick and super friendly call. Thankful Robert helped with my booking request.
Date of experience: August 3, 2023
Erica was very helpful and pleasant and we completed the transaction quickly and to my satisfaction.
Date of experience: May 2, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
