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BookOnline has a rating of 4.6 stars from 4,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Very wonderful service from the time the call started till the end all questions were answered and received the best service
Date of experience: September 1, 2023
I cannot brag enough on this young man who was so helpful and everywhere and pleasant and sweet and Manor Lane!
Date of experience: September 6, 2023
I am fantastic, I feel better today. I feel much better and calmer after hanging up the call, Diego is very kind and gentle. Thank you so much
Date of experience: September 13, 2023
Good job, good personality. Helpful in finding my husband and I and 3 grandchildren a decent room for a decent price
Date of experience: March 5, 2023
My experience with Giovanna was very pleasant. She was very professional at what she told me for my reservation. Keep her.
Date of experience: July 9, 2023
The woman I spoke with was polite, and professional. She found a room at a rate I was pleased with quickly
Date of experience: January 18, 2023
Got a text confirmation for reservation and then got a text that it was canceled with no explanation.
Date of experience: August 3, 2023
She was great. I was in a hurry she was patient and made sure I was satisfied before we finished. Great voice easy to talk too. Dale
Date of experience: September 13, 2023
Carolyn did an amazing job of booking the three rooms I needed in a timely manner. She was polite and thorough, which is always appreciated!
Date of experience: December 22, 2023
Rolando was professional and friendly. He repeated the entire reservation and was very patient. Made the process seamless
Date of experience: September 18, 2023
She resolved all my problems
I had to reschedule my reservations and she facilitated for me to get what i needed
Date of experience: April 15, 2023
I had a very good experience, explained everything in detail. Very nice and friendly! Very good customer service.
Date of experience: February 26, 2023
She was very good and helpful! She answered my questions and was patient. She looked for ways to meet my needs with which town and pricing.
Date of experience: April 10, 2023
Heather was patient and kind helping me make last minute reservations for our family at a difficult time.
Date of experience: December 18, 2023
It was a very good service, the attention that was given to me was very professional, an excellent person to serve the client.
Date of experience: February 1, 2023
You're the greatest experience she knew how well her job well and let me know a professionally what I need to do and what I need to know
Date of experience: April 27, 2023
Mervin was great. He helped me fix my problem. He was polite, and listened to my problem and got it fixed quickly.
Date of experience: June 6, 2023
I was inquiring about making a reservation and then was transferred when I was mid-sentence and subsequently hung up on
Date of experience: September 8, 2023
She was really nice and patient. Knowledgeable and I knew what I was asking for and also provided great options
Date of experience: March 2, 2023
Very Good. Agent was very helpful and courteous. She also spoke clear English which was most helpful
Date of experience: May 26, 2023
Very professional and well informed
Explained all of the details and reviewed the complete booking and rooms
Date of experience: May 29, 2023
Excellent clear communication and support. My online reservation would not process and I called I for support.
Date of experience: June 6, 2023
The lady I spoke with with very nice and understanding of my situation and did the best she could to get me the best deal she was able to
Date of experience: May 2, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
