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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,703 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Ramses was polite and efficient. He didn't have a room on the night I needed but was great on booking a room nearby.
Date of experience: March 7, 2023
Great customer service! Very helpful and patient with me for I've never booked a room before. Very friendly with a great phone voice
Date of experience: July 20, 2023
She was very patient and kind throughout the whole process. Answered all the questions and believe she gave me the best discount possible.
Date of experience: June 5, 2023
Quick & Easy! Cory was helpful and courteous. Explained the fees and charges. He was quick to get us a booking and confirmation.
Date of experience: September 9, 2023
Easy booking experience and quick and super friendly call. Thankful Robert helped with my booking request.
Date of experience: August 3, 2023
Candice was efficient and handled my booking correctly; she was also very pleasant and spoke clearly.
Date of experience: April 3, 2023
Carlos was knowledgeable, professional. And pleasant. He was thorough when supplying the details for the reservation.
Date of experience: January 22, 2023
Lauren was very helpful and accommodating and just the right balance of friendly, personable and professional.
Date of experience: May 25, 2023
Very good experience with Claudia making reservations for me. Very professional and polite also very personable.
Date of experience: August 29, 2023
Erica was very helpful and pleasant and we completed the transaction quickly and to my satisfaction.
Date of experience: May 2, 2023
Chris was very friendly and helpful. Answered all of my questions and worked quickly and efficiently
Date of experience: March 5, 2023
The representative was easy to understand and thorough while booking the reservation. She was also friendly!
Date of experience: August 30, 2023
Easy and to the point. She was personable and quick. She accommodated all my requests. She is an efficient and reliable employee in my opinion.
Date of experience: November 8, 2023
I was unprepared with my funds. I had to put money on my card to be able to cover the costs. Genesis is the best!
Date of experience: February 22, 2023
Good service by a knowledgeable person that is friendly
Date of experience: June 2, 2024
Christian was great. He was thorough and polite. He listened and addresses each concern being sure I felt comfortable.
Date of experience: November 1, 2023
Amanda took my call and she was exceptional! She was very nice, knowledgeable, and answered all my questions. Just booked my room!
Date of experience: December 26, 2023
Excellent. The receptionist I spoke with was clear, concise and kind. I had no issues with her and was thankful for that.
Date of experience: August 17, 2023
Professional service with a lot of patience, She has a good presence dealing with public. A definite 10/10 score.
Date of experience: July 3, 2023
Cory was friendly and responsive to my needs. He was very helpful and very competent and provided fast service. A pleasant experience.
Date of experience: May 25, 2023
Simple. Clearly understood. Pleasant. No issues with booking the rooms, and the ease of inputting the payment process was nice and simple.
Date of experience: February 27, 2023
Brandon did a great job on Thursday as we needed help finding a hotel. We got a room on our own then but he was definitely a great help!
Date of experience: July 13, 2023
She took time with me to confirm the location was close to the person I wanted to visit and was very pleasant.
Date of experience: April 8, 2023
Carlos was very helpful. My experience was very pleasant. We are looking forward to our visit. Thank you Carlos!
Date of experience: September 5, 2023
I spoke to Edgar to make a reservation, and he was polite, quick, and efficient. I highly recommend using this reservation service!
Date of experience: June 1, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
