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BookOnline has a rating of 4.5 stars from 4,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Paige was excellent. Listened to my needs and handled them perfectly. No complaints
Great the agent was informative courteous and polite.
I had the nicest lady help me in a very stressful situation. She was fabulous!
Wait time was less than a minute. Julia was very helpful and efficient.
I was in a tight spot and thought that I found a place to stay but went to check in and the night manager tells me that I have to check out by 11am. I'm paying over $300 for several hours and the manager has an attitude with me as though I did something wrong. Mary from reservations didn't do her job correctly and Days Inn employees are rude and mean. I'm here to bury my brother and this experience has made everything worse!
Miranda was awesome and answered all my questions for scheduling our stay. Thank you!
I asked for a hotel right by airport and the agent booked me in one 20 minutes away.
I was overwhelmed with missing a flight and needed emergency accommodation and he was a very calming and helpful presence when I needed it.
She was very descriptive and walked me through everything
Attentive, patient, clear, attention to detail Representative was helpful and informative and was very clear in his explanation of the type of room and it's location. He was polite, well spoken and friendly. Hopefully our hotel experience will be as good as promised. Representative was convincing that it will be a good experience and that the hotel is nice.
Very good service and person who helped me with booking he is the best
Thanks Mark, for being so prompt and helping my family out. I have 3 kids and we were stressed that our original booking didn't work out.
I couldn't book a room on line at my preferred hotel so I called their reservation number. The agent confirmed there were no rooms available at the first hotel and was able to find a room at a nearby hotel. He was friendly and patient and efficient.
Thank you Carlos for accommodating us last minute for a booking and special request!
Carlos made booking our rooms for ourselves, my mom, and granddaughter effortlessly. Made us feel at peace.
Naomi was great and thorough with our request and helped us a lot.
Julie was absolutely great to work with, she is a great asset to your company!
Sharmin told a lie about my beauty gift box… she said they would give it to me at the hotel.the hotel had no clue what I was talking about. So I called reservations back and talk to a male guy. He hung up on me and didn't call back…. So I want to know why I was told a lie and where is my beauty gift box
Emily explained everything, got us what we needed (no pets allowed hotel) at a decent price, precisely where we needed to be
I was having a hard time understanding the room description, she was so patient at explaining until I got it.
Chrislyn was very easy to talk to regarding my upcoming visit. She was very courteous and answered my questions satisfactorily.
Carlos did a great job and really listened to what I was saying. He was a great help and has us set up in mo time at all.
She was so nice and helped me very much, I'm not a computer person and she helped me out very much
Tell me about the menu at the casino which helped knowing where and what to eat so thank you very much.
I couldn't find a room available online. The attendant that I spoke with went out of her way to find us a room. She also offered discounts that saved us money. I am appreciative for great customer service.
Gain trust and grow your business with customer reviews.
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
