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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Lauren did an excellent job helping me find a hotel close to Northeastern campus. She was efficient & friendly.
Date of experience: April 27, 2023
Very polite, understanding and helpful, to bad he doesn't work for American Airlines; they could definitely use the help.
Date of experience: September 22, 2023
One of the best experiences I have had on a reservation line. Helpful and willing to come up with solutions. Excellent service
Date of experience: July 25, 2023
Very pleasant chatting with Ashley. She pointed us to yellowpages.com... we thought that was a hoot.
Date of experience: July 28, 2023
The representative was patient, kind and helpful;!I don't have any more to say. He spoke clearly with good English
Date of experience: July 25, 2023
Very patient and helpful. Professional.dealt with all my questions without sounding bothered.great experience.
Date of experience: May 31, 2023
Candace was extremely helpful,friendly and professional. Great customer service! Thank you for helping me book my room.
Date of experience: March 13, 2023
I had a pleasant experience with my representative on the phone he was very professional and courteous
Date of experience: July 26, 2023
Was having difficulty navigating the booking process online. Robert went above and beyond to help me thru it.
Date of experience: July 26, 2023
Christina was very polite and respectful.She answered all my questions.i wish there were 10 stars I could rate her.
Date of experience: January 24, 2023
Zoila is awesome she explain everything to me about the hotel and it was very generous. A big 10 stars for her.
Date of experience: July 31, 2023
You booked us at the incorrect hotel!...should have been Embassy Suites in St. Charles, not Comfort Suites!...had to cancel our reservation!
Date of experience: January 28, 2023
Lindsey called the local hotel I was booking to make sure she provided me accurate information. Thank you!
Date of experience: March 16, 2023
Courteous, pleasant, very efficient in explaining the reservation policy thoroughly. Thanks for a great job Dawn!
Date of experience: August 3, 2023
Susan was very professional, kind & helpful. She went beyond the call of duty to help me find another Hotel near Medical center
Date of experience: June 6, 2023
I experience nothing but a polite and respectful gentleman that was willing to help me through each step of the process
Date of experience: August 8, 2023
Very efficient and helpful. She helped me get a reservation that would not go through from my phone.
Date of experience: August 7, 2023
Hayley was amazing! 5 Stars! She went above and beyond to assist me. I really appreciate her. Thanks!
Date of experience: June 7, 2023
Very helpful, polite etc. thanks. Why do I have to enter 50 f'ing characters. You should make this part easier.
Date of experience: August 12, 2023
Helped me locate hotel closest to venue. Looked for prices in my range. He was pleasant, well spoken accommodating
Date of experience: February 4, 2023
Perfect, easy awesome very professional and nice. Answered all my questions correct. Will definitely use again
Date of experience: June 12, 2023
Excellent customer service! Awesome personality. Outstanding went over and beyond to assist me with the best rate ever!
Date of experience: May 6, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
