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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,710 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Grace was very helpful, efficient and thorough, helping also with questions about the area. Good job!
Date of experience: May 12, 2023
My wife had to have emergency surgery and we needed a room after she was discharged. D did an outstanding job locating us lodging.
Date of experience: February 10, 2023
Grace Checked various hotels, availability, prices, pictures, features, parking etc & was accommodating
Date of experience: July 6, 2023
Experience was great very helpful pointed us in to the right direction. You should definitely give this woman a raise.
Date of experience: June 25, 2023
Stephanie got us a room booked at the last minute when I called. All other hotels were full she was very helpful and patient
Date of experience: June 15, 2023
Great an very real n respectful honest was trying to help my every need so that I could get this room.
Date of experience: August 17, 2023
Great customer service, friendly, attentive, genuinely cared about making our stay the best experience!
Date of experience: August 18, 2023
One of the best experiences I have had on a reservation line. Helpful and willing to come up with solutions. Excellent service
Date of experience: July 25, 2023
Lauren did an excellent job helping me find a hotel close to Northeastern campus. She was efficient & friendly.
Date of experience: April 27, 2023
Ramses was outstanding with his customer service. I had a lot of questions that he answered promptly.
Date of experience: March 27, 2023
Agent said he doesn't have the visibility for my request being full refund. But was cordial and empathetic!
Date of experience: August 21, 2023
Lauren was professional, patient and well spoken. When booking a reservation, what more can you ask for?
Date of experience: August 21, 2023
The representative was patient, kind and helpful;!I don't have any more to say. He spoke clearly with good English
Date of experience: July 25, 2023
I had a pleasant experience with my representative on the phone he was very professional and courteous
Date of experience: July 26, 2023
Tamara was very professional and friendly while explaining the process. What to expect when i arrive...
Date of experience: April 14, 2023
Very helpful and pleasant I will most definitely look forward to customer service in booking again. Thank you
Date of experience: March 23, 2023
Carlos did a good job of helping me find an alternative location given the fact that thr original hotel is booked
Date of experience: May 20, 2023
Christina was very polite and respectful.She answered all my questions.i wish there were 10 stars I could rate her.
Date of experience: January 24, 2023
Was having difficulty navigating the booking process online. Robert went above and beyond to help me thru it.
Date of experience: July 26, 2023
Very pleasant chatting with Ashley. She pointed us to yellowpages.com... we thought that was a hoot.
Date of experience: July 28, 2023
Heather was polite, professional, pleasant and patient while helping to find the hotel booking that we needed.
Date of experience: February 23, 2023
$400 more on a 3 night stay. Avoid at all costs (no pun intended). How these people live with themselves is beyond me.
Tip for consumers:
Don't.
Products used:
Hotel website.
Date of experience: December 27, 2022
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Christopher, we are sorry you had this experience. Just like when you book through a hotel directly, BookOnline must charge its customers for all applicable taxes, including any hotel taxes. Additionally, by charging a service fee for all of its reservations, we are able to offer 24/7 customer support and operate as an independent travel network. BookOnline conspicuously discloses all fees and taxes on its checkout summary webpage. Despite our transparency, we remain concerned about your experience. Please send us a private message with your reservation information used at the time of purchase and we will respond with the next steps.
BookOnline