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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,710 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Richard provided excellent customer support and addressed all my questions about an upcoming reservation.
Date of experience: August 24, 2023
Very professional, helpful and informative. I give him a that boy. Great individual. Thank for your help.
Date of experience: April 15, 2023
Friendly, and extremely helpful. Had been trying online all day to get a room. Was so. Glad I called.
Date of experience: June 30, 2023
Garcia was very friendly, helpful and knowledgeable. Great experience with his excellent customer service.
Date of experience: August 25, 2023
Great customer service, he politely gave information. Made sure I was aware and provided respectful attitude. Thank you!
Date of experience: February 26, 2023
Brandon was so helpful, professional and kind. Did everything to accommodate my needs. I truly appreciate his help. Great customer service.
Date of experience: July 13, 2023
Excellent! Thank you!
Edgar helped me navigate
Reserving online. He was very courteous and pleasant.
Date of experience: August 28, 2023
Zoila is awesome she explain everything to me about the hotel and it was very generous. A big 10 stars for her.
Date of experience: July 31, 2023
Wrangling an economy room in Boise apparently is difficult due to large ongoing activity- Amber gave it a good try.
Date of experience: June 21, 2023
If your plans change they will not accommodate any changes. Make sure to read everything carefully, no refunds or credits are offered.
Tip for consumers:
Be very careful if you choose to use this service. They are not customer accommodators, the system takes your money quickly, but will not accommodate the customer if changes need to be made. They claim the system can't handle any changes to reservations or services that are paid for in advance.
Products used:
Hotel reservation at $500.00.
Date of experience: June 3, 2022
I called to reserve an overnight stay at a Motel 6, Maria was more than helpful in securing my reservations for two rooms as needed.
Date of experience: August 29, 2023
We needed a pet friendly hotel on very short notice. Rochelle came through for us in record time. Thank you!
Date of experience: July 13, 2023
The agent, Jeannie was pleasant and very helpful with a tough reservation for sold out event. Thank you.
Date of experience: August 31, 2023
Christopher was very helpful in booking my reservation. Coming from out of town for a last minute event. He found us rooms.
Date of experience: April 7, 2023
Dana listened very patiently, tried to stay in price range but did give me other options while she was looking.
Date of experience: April 7, 2023
Quick and painless. Great customer service. I usually do things on line, but the online booking kept going a loop.
Date of experience: March 2, 2023
The scheduler Cesar Herman did an amazing job when I book on line tonight. He is detail oriented and friendly.
Date of experience: August 31, 2023
The person that took my reservation demonstrated superb communication skills and did an awesome job.
Date of experience: June 26, 2023
Very patient and helpful. Professional.dealt with all my questions without sounding bothered.great experience.
Date of experience: May 31, 2023
Courteous, pleasant, very efficient in explaining the reservation policy thoroughly. Thanks for a great job Dawn!
Date of experience: August 3, 2023
Very clear, concise and polite. Went over everything in detail. Found us the rooms we were looking for at a great price!
Date of experience: October 7, 2023
I needed to guarantee that a family member had an easy time accessing the hotel. Candace did excellent. Thank you.
Date of experience: April 7, 2023
The worst, I don't recommend this dump to anyone, very unprofessional they care less about you being inconvenienced
Date of experience: June 26, 2023
Nicole was efficient, knowledgeable, friendly & professional! Great Customer Service Skills!
Thank You!
Date of experience: March 23, 2023
Denise was very informative and handled things in a properly timing manner. She provided the best service possible.
Date of experience: June 15, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
