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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
It was good - I was relieved to see that there was someone who cared!
Date of experience: April 30, 2024
Lauren was my Agent and was very professional and did a great job - very nice and Helpful… my Hotel was booked up, but she found me another room!
Date of experience: December 12, 2023
Not happy he transferred me some place where I needed itinerary numbers I don't have any numbers I needed his help
Date of experience: December 28, 2023
Ramses,
Was excellent, he was patient, knowledgeable and lended insight on the comfortability process. Thank you for the experience.
Date of experience: April 21, 2023
Alex was from start to finish really informative and a pleasure to deal with.
Date of experience: April 20, 2024
Patrick was very informative on the questions I had.
Date of experience: April 29, 2024
Attempted to use this site to make a booking and found out the hard way that this service is fraudulent. When I attempted to contact a human associated with the company about my complaints and to request a refund, I ended up having to pretend I was a potential customer just to get a foreign answering service to take my call and whom then transferred me to "customer service." Side note, I asked the "customer service agent" to provide me with a direct number to customer support in case I were to be disconnected and she couldn't provide me with one.
After spending time providing them with evidence that I should be given a refund, the agent "Shandel" put me on hold to speak with her manager, whom subsequently refused to take my call or provide me with their name. I've reported BookOnline.com to the FTC, Google (whom shamelessly let this company promote ads), and will be filing with the BBB after this review.
DO NOT LET THIS WEBSITE SCAM YOU!
Tip for consumers:
Don't, it's a scam.
Products used:
Hotel "booking" and "customer service."
Date of experience: April 27, 2022
I specifically requested the Business rate for Outset Medical at the Element Santa Clara. I was charged for twice that rate
* BookOnline attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 13, 2023
Very polite! Thank you for all your help to get me in the right direction with the hotel stay.
Date of experience: February 24, 2024
Brandon was excellent to talk with and patient to get through my mistakes.
Date of experience: April 24, 2024
Thank you so very much Tania for your wonderful and very professional communiqué! Today You are definitely my Angel - Much Appreciated.
Date of experience: June 21, 2023
It seemed like too much time to book, but the service was good.
Date of experience: April 29, 2024
Did a fantastic job really pleased ger6 happy with this phone call (give this guy a not mother $#*!in raise) Samuel L Jackson voice
Date of experience: April 20, 2023
Quick and easy! I needed a place to stay right away and I found one. It was the only website that had an available hotel.
Tip for consumers:
Nothing
Products used:
Booking
Date of experience: November 13, 2022
Very nice person, informed me of all options and price thank-you very much
Date of experience: April 22, 2024
Got very nice rooms in an efficient manner. All was simple and pleasant
Date of experience: April 26, 2024
Very attentive person Miguel help us on all our questions
Date of experience: April 26, 2024
Edgar was knowledgeable, helpful and pleasant! Thank you Edgar.
Date of experience: April 26, 2024
The booking agent answered all my questions and explaned everything to me... cannot wait to my room on the 22nd
Date of experience: August 4, 2023
Your representative was clear, articulate and professional.
Date of experience: April 26, 2024
Cristina was patient and helpful. She was able to find a resonable room for us ……………………….,
Date of experience: April 17, 2024
He did a great job! Thank you! He was very helpful, see you in August
Date of experience: April 23, 2024
Very polite, laughed a little too much, but we got what we needed.
Date of experience: April 19, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
