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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,711 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My customer service rep was fast, patient EXTREMELY friendly. There was so much excitement in her voice and she wish me a pleasant stay.
Date of experience: March 25, 2023
It was good, the man I dealt with was polite, respectful, and I can understand his English really well.
Date of experience: June 16, 2023
Clear, fast, helpful!
Good job Edgar!
Good job Edgar!
Good job Edgar!
Good job Edgar!
Date of experience: May 18, 2024
She was most helpful and went the extra distance to provide hotel address
Date of experience: May 18, 2024
Jennifer was extremely helpful! Stuck with me till i got what i needed
Date of experience: May 13, 2024
Although Kristin was not able to help me, she did give me the information I needed to complete my booking… She was very helpful and polite
Date of experience: February 13, 2023
Overcharge with taxes, other add on, never able to speak with a live person, case open, then close with no other contact. I rate ZERO STAR.
Tip for consumers:
DON'T USE BOOKONLINE. INSTEAD
USE HOTELS.COM
Products used:
No refund AFTER they add on additional charges, which was unknown to me aft payment made.
Date of experience: March 25, 2023
I wanted a hotel and he gave me the wrong area and no cancelation policy when I did go to cancel 20mimutethat's when I found out they do
Date of experience: June 20, 2023
Cesar Hernan did a great job as I was confused with dates and my card would not go thru so I had to get a different card.
Date of experience: October 16, 2023
Excellent booking agent! Helpful and detail-oriented.
Date of experience: May 16, 2024
Great, courteous, informative,
And friendly, going to make my stay
A happy one, now if I could win big!
Date of experience: January 30, 2024
Lauren was my Agent and was very professional and did a great job - very nice and Helpful… my Hotel was booked up, but she found me another room!
Date of experience: December 12, 2023
Great quick and easy. Not much more to say that takes up to fifty characters.
Date of experience: April 29, 2024
Not happy he transferred me some place where I needed itinerary numbers I don't have any numbers I needed his help
Date of experience: December 28, 2023
Ramses,
Was excellent, he was patient, knowledgeable and lended insight on the comfortability process. Thank you for the experience.
Date of experience: April 21, 2023
Quick and easy process with Zoila during my out of town trip.
Date of experience: May 14, 2024
Excellent professional courteous helpful and checked for accuracy
Date of experience: May 14, 2024
I specifically requested the Business rate for Outset Medical at the Element Santa Clara. I was charged for twice that rate
* BookOnline attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 13, 2023
Thank you so very much Tania for your wonderful and very professional communiqué! Today You are definitely my Angel - Much Appreciated.
Date of experience: June 21, 2023
Jamie did a wonderful job booking our reservation.
He was very polite and knowledgeable.
Date of experience: May 13, 2024
We needed to add an extra night & he was very good about explaining the hotel policy. He helped us.
Date of experience: February 27, 2024
Worst experience I ever have tell me I can't change my dates even though they where made in error
Date of experience: March 7, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
