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Book Outlet

How would you rate Book Outlet?
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Canada
1 review
0 helpful votes
Follow Martine P.
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Great value, slow delivery
September 23, 2022

Good prices but the shipping requirements made ordering take longer and I had to order more items to get free shipping. The shipping took very long and I was disappointed I got them at the end of my 2 week vacation even though I ordered them the week before.

Date of experience: September 23, 2022
Canada
1 review
0 helpful votes
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Low Prices combined with Fast Delivery
July 16, 2021
Updated review

I ordered these Used Books because the new ones were too costly. I was pleasantly surprised to see the quality was as described and the small marks from a used book were quite minor (and helpful!). The delivery was fast as well. I will buy again from this supplier.

Date of experience: July 16, 2021

Slow and too many restarts
July 9, 2021
Previous review

Slow and too many restarts

Date of experience: July 9, 2021
Canada
1 review
0 helpful votes
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English Books
January 30, 2023

I love the prices and the fact that can easily find English books! I live n an area where it is difficult to find anything that English!

My only problem is that I don't know what to do with the books (english). I have passed some on to friends.
Can Book Outlet take them back?

Date of experience: January 30, 2023
Canada
1 review
0 helpful votes
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Book missing from order
July 8, 2022

When my order arrived, one book was missing.
Thankfully, I was not charged for the missing book, but it would have been nice to be notified of what happened, ie. Was the book out of stock, missed, etc.
The only way I could tell that anything had changed was that the initial confirmation email had the original total and the book was still listed in my order.
The second email I got was when my order shipped, the book was still listed in the order, but my total payment had been reduced.
More transparent communication would be appreciated.

Date of experience: July 8, 2022
Canada
1 review
0 helpful votes
Follow Laura T.
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If the site carries the book you are looking for, the prices are good compared to the usual sites I shop on. (Ie: indigo, Amazon)
I had a good experience where shopping was concerned! The books I ordered arrived earlier then expected!
The only downfall was out of the 2 books I ordered, one of them was delivered in poor condition. The books were meant as gifts but I am not sure I will be gifting one as the cover is pretty scuffed up.

Date of experience: February 13, 2023
Canada
1 review
0 helpful votes
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Great Value!
January 23, 2023

This is a fantastic website to find a lot of books that I'm interested in purchasing at a fraction of the cost of other websites. I love the service, selection and quality of titles. I will definitely be ordering again and again

Date of experience: January 23, 2023
Canada
1 review
0 helpful votes
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Great books, great prices and amazing service!
January 2, 2023

A friend of mine recently introduced me to the Book Outlet (I kind of wish she hadn't…) and I have ordered twice so far. Their system is easy to navigate, great selection of books to choose from, at amazing prices! Books arrived in great condition and quite quickly - I will definitely be ordering again (after I read the 17 books I ordered the first two times… sigh).

Date of experience: January 2, 2023
Canada
1 review
0 helpful votes
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Great books for a great price!
February 6, 2023

I love shopping at Book Outlet to find great deals on books and to find titles that I sometimes can't find elsewhere! They always run promotions and shipping is typically quick. Shopping in-person at their store is always a nice experience too.

Date of experience: February 6, 2023
Canada
1 review
0 helpful votes
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The choice of books is amazing.
June 28, 2021

I am so happy a friend told me about the Book Outlet. I have bought books and then I donate them to my church library. A win, win for me and the church.
Your service is awesome and very prompt.
Bev Kay

Date of experience: June 28, 2021
Canada
1 review
0 helpful votes
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Ripped and cut books
January 21, 2023

I bought 6 books and 4 out of the 6 were damaged. One severely with three obvious slices on the cover. The others has ripped pieces and dented edges. The 4 books look INCREDIBLY used. :( really disappointing.

Date of experience: January 21, 2023
Georgia
1 review
0 helpful votes
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Will purchase again!
February 8, 2023

Books came in wonderful condition. Way better than I thought they would be. I placed the order and my package got lost. Customer service dealt with my order fast and friendly. They resent my order out immediately.

Date of experience: February 8, 2023
Canada
1 review
0 helpful votes
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Shopping is a joy
September 22, 2022

I am delighted to shop at your website and find titles i am looking for and some i am not.
I like your prices and delivery is excellent. Please keep up the good work.
One bad mark: your library needs better way to search for specific authors. I had problems before
And do not have the time to cycle thru pages and pages of titles.

Date of experience: September 22, 2022
Canada
1 review
0 helpful votes
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My only problem with Book Outlet is with the packaging. The box itself is fine, but because there is nothing inside to protect the books, they move too much in the box and quite frequently books come damaged with bent corners and crinkled paper.

Date of experience: December 6, 2022
Canada
1 review
0 helpful votes
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Wrong items delivered; unacceptable resolution
January 4, 2023

We received the wrong order (shipment of 5 books) needed for Christmas gifts. When we called the company, they said they could not expedite a replacement shipment that would be certain to reach us on time. It needed to be a re-order with the same delivery timing. Unacceptable that the company couldn't arrange rush shipping for a replacement order for an issue that was solely their fault. Lousy customer service.

Date of experience: December 5, 2022
Canada
1 review
0 helpful votes
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Great place for great deals!
October 15, 2022

Easy to use website. Books arrived in a good time. Books were all in great condition, packaged well in a sturdy cardboard box. The box was left at a post office as it is not water proof. So, all items arrived in perfect condition.

Date of experience: October 15, 2022
Canada
1 review
0 helpful votes
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Missing cards in pack
August 21, 2021
Updated review

I was happy to find French products for children but unfortunately the Alphabet in French had 4 letters missing in the pack. Quality control needs to improve. Hopefully the next pack will be complete.

Date of experience: July 22, 2021
Jennifer B. Book Outlet Rep
over a year old

Thank you for reaching out. We are so sorry to hear one of our products arrived in subpar condition. We would certainly appreciate the opportunity to remedy the situation. We kindly ask that you please submit a Service Inquiry to our Customer Experience Team and we will be able to assist!


Thanks
July 10, 2021
Previous review

Thanks. Please carry more French books and resources for younger children. Merci. Plus de ressources en Francais.

Date of experience: July 10, 2021
Canada
1 review
0 helpful votes
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This is the first time I ordered with Book Outlet and I will definitely order from them again. I received my books in a timely fashion and the price and shipping cost was excellent. However, upon receiving my books, two (out of three) of them had a small tear on the bottom of the cover. I think this was because the box they were shipped in was too large and they had been shaken around and tore on the inside of the box edges.

Date of experience: July 28, 2022
Canada
1 review
0 helpful votes
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Great Books at a Fair Price
November 3, 2022

I love the quality of books that Book Outlet provides at a fraction of the price. There's nothing like having a new book in your hands but with the price of new books, it's hard to keep up. Book Outlet allows you to get several books for the price of one and it's a great way to line your bookshelves.

Date of experience: November 3, 2022
Canada
1 review
0 helpful votes
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Best Book Purchases!
December 17, 2022
Updated review

I love book outlet! It has many of the titles I'm looking for and lots of current popular titles for much cheaper. While I still try to shop local first, I find myself at book outlet when my local store doesn't have what I'm looking for.

Date of experience: December 17, 2022

Always happy with book outlet!
April 5, 2022
Previous review

Always happy with book outlet!

Date of experience: April 5, 2022

Can't believe how cheap some of these new titles are!
April 6, 2021
Previous review

Can't believe how cheap some of these new titles are! Awesome!

Date of experience: April 6, 2021
Canada
1 review
0 helpful votes
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I'm very impressed with the books available, how quickly I received them (especially given the holiday season) and the condition of the books. And the prices! I typically try to avoid paying shipping costs, but the books are so well-priced that I can easily justify paying for shipping.

Date of experience: January 9, 2023

Overview

Book Outlet has a rating of 4.2 stars from 1,892 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Book Outlet most frequently mention great prices, customer service and fast delivery. Book Outlet ranks 4th among Books sites.

service
376
value
1,803
shipping
1,803
returns
21
quality
1,838

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49,178 reviews