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Book Outlet

How would you rate Book Outlet?
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Canada
1 review
0 helpful votes
Follow Jenn T.
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Book Outlet is the BEST
September 1, 2022

I've order from Book Outlet a dozen times, and I'm always extremely satisfied. The prices are unbeatable, the books arrive in great quality and are delivered in a timely fashion. It's also a great alternative to giving more money to mega corporations that are run by bald supervillains whose names rhyme with Beff Jezos.

Date of experience: September 1, 2022
Canada
1 review
0 helpful votes
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Books
January 18, 2023

I ordered through Bookoutlet as the prices were good and they had a bunch of series I've been wanting to read, the only concern I had was the tracking number didn't exist so I didn't know where my packages were but it took about a week almost two to show up, the books were packed perfectly no rips or tears, little marker dot on the side but doesn't effect reading

Date of experience: January 18, 2023
Canada
1 review
0 helpful votes
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Fun!
June 28, 2021

Each time I scroll through the Book Outlet site I am pleasantly surprised by the variety of books available at a fraction of the original cost. I find something I like every time, the delivery is prompt and I've yet to be disappointed.

Date of experience: June 28, 2021
Canada
1 review
0 helpful votes
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I love Book Outlet!
June 16, 2021
Updated review

So much selection I can get lost for hours browsing
Had the books I was looking for, and even a few I wasn't looking for!
Fast delivery and the books are always in great condition.
Will use Book Outlet again and again

Date of experience: June 16, 2021

So much selection I can get lost for hours browsing
June 10, 2021
Previous review

So much selection I can get lost for hours browsing

Date of experience: June 10, 2021
Canada
1 review
0 helpful votes
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Delightful experience
October 14, 2022

I came to Book Outlet specifically for the title Love in Color and of course was sidetracked by several other titles. The prices were great, shipping was fast, and I'm happy with the quality of all the books I got.

Date of experience: October 14, 2022
Canada
1 review
0 helpful votes
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1/4 of order received
December 28, 2022

Hello. I received a partial order. Have not received the rest of my order. Wa an never sent an email explaining I wouldn't be getting my total order. I have placed a ticket which had goo do response time. However I still don't have resolution.

Date of experience: November 28, 2022
Canada
1 review
0 helpful votes
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I
November 15, 2022

I used to live in St. Catharines and used to visit the store in person several times per year. Now that I no longer live in the area, I buy my books online from you and I must say that the experience is equally as good.

Date of experience: November 15, 2022
Canada
1 review
0 helpful votes
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Reykjavik map
January 25, 2023

I wanted a map of Reykjavik and chose a tourist book based on the fact that it had a pullout map and the price was very low. While the book is chock full of information, the map is too small to be useful.

Date of experience: January 25, 2023
Canada
1 review
0 helpful votes
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Some hiccups but wonderful service!
January 2, 2023

I ordered some books and received my tracking number. My tracking number never became available and I couldn't track my order. I emailed the company and had quite a quick response with where my package was. I received my order in a decent amount of time. When I opened my package one of my books was damaged. Sue to it being a gift I messaged the company again and they promptly replied that they would send me another copy or issue me a refund!
Thank you!

Date of experience: January 2, 2023
Canada
1 review
0 helpful votes
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Great but..
November 11, 2022

Purchased a few books and puzzles, they came in great cpndition eith the excrption of a jpurnal i purchased for my daughter as a gift. The corner of the hard cover had come in damaged. Emailed customer care and when they finally responded, did not give me enough tome to action their query before they closed the ticket for my concern. So not happy there.

Date of experience: November 11, 2022
Canada
1 review
0 helpful votes
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Only thing I was concerned about was why it was delayed in getting to my mother in law. When I called I was told that it hadn't been sent because someone was checking about my mailing address and received address was different. When I spoke to someone the issue was corrected and book went out the next day.

Date of experience: December 15, 2022
Canada
1 review
0 helpful votes
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Great price with expeditious service.
September 1, 2022

Was looking for a Birthday gift for my grand son and came across Book outlet, to my surprise, they have lots of toys and books for young children and the price are very reasonable compared to big stores like, toysR us or Mastermind. I will always go to Book outlet when searching for gift for my grand children.

Date of experience: September 1, 2022
Canada
1 review
0 helpful votes
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Great Books
January 16, 2023

I have ordered from Book Outlet 4+ times and I have never been disappointed. The books are in great condition. I have tried ordering from another book website in past (thriftbooks) and was disappointed in the condition of the books every single time.

Date of experience: January 16, 2023
Canada
1 review
0 helpful votes
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Package recieved
December 21, 2022

The shopping ans shipping was great! Lack of communication from Metroland but not on you. I received the book is good condition but with marker on the side of the book. It is a black marker, when I opened the book it did not seem new, as it fid not sound new.

Date of experience: December 21, 2022
Canada
1 review
0 helpful votes
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Won't Shop Eleswhere!
December 8, 2022

This was first time using the Book Outlet. My son needed a book for school. It was not available in big chain stores. I found Book Outlet and found the book was available. Service was fast and efficiant and good value for the money

Date of experience: December 8, 2022
Canada
1 review
0 helpful votes
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Code foul-up & ignored request for help
September 1, 2021
Updated review

I have a $5 credit that I bought books so as to use. SDM49FTXRB No widow for it appeared. So in the end I did not get the credit.
Then I complained about this and asked for help to fix the order. I got no help.

Date of experience: August 2, 2021
Jennifer B. Book Outlet Rep
over a year old

Thank you for your feedback! In taking a look into our Customer Service channels I do not see any past correspondence from your Book Outlet account or email address associated with your account. We are very sorry to hear you encountered some trouble when attempting to apply your reward code to your order. When you had claimed your reward under the 'Manage Rewards' tab a unique reward code appeared underneath. To redeem this reward code, you must copy and paste the unique code into the 'Gift Card' box at checkout using the password 'bookoutlet'. However; if you just claimed the reward and did not apply the code to the order it will remain valid within your Book Outlet account under the 'Manage Rewards' tab until it has been successfully applied to an order. Should you have any more questions or concerns please reach out to a member of our Customer Experience Team, by creating a Service Inquiry we'd be happy to help!


I have a $5 credit that I was trying to use and no...
August 11, 2021
Previous review

I have a $5 credit that I was trying to use and no widow for it appeared. SDM49FTXRB

Date of experience: July 12, 2021
Canada
1 review
0 helpful votes
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It's CANADIAN!
December 12, 2022

This is the best online 2nd hand book store.
1 Book prices are low.
2 Good selection
3 Most books are new
4 Delivery is so fast!
5 Delivery prices are free for over $45!
6 Delivery prices are so cheap under $45!
I am impresses all around.
P. Etue

Date of experience: December 12, 2022
Canada
1 review
0 helpful votes
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The books i got were hardcovers ive had my eye on for weeks but instead of paying $38+ i got them on bookoutlet for 7.49? Obviously i had to get them all because i just know theyre going to be in brand new condition too

Date of experience: April 18, 2022
Canada
1 review
0 helpful votes
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Packaging
September 19, 2022

The price of the books is unbeatable however, I was a little disappointed when I opened the box to find the one cover ripped. I'm not sure if it was from the delivery process or that's how the book was sent. But either way I wasn't expecting tonpay for a ripped book

Date of experience: September 19, 2022
Canada
1 review
0 helpful votes
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Great deals and customer service
June 22, 2022

I'm so glad I discovered this website last year! There are some super great deals, and the customer support is very friendly and helpful. Thanks for being awesome! :)

Date of experience: June 21, 2022

Overview

Book Outlet has a rating of 4.2 stars from 1,892 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Book Outlet most frequently mention great prices, customer service and fast delivery. Book Outlet ranks 4th among Books sites.

service
376
value
1,803
shipping
1,803
returns
21
quality
1,838

Instant Feedback

49,178 reviews