Books A Million

My local BAM downsized the magazine rack to a 1/5th of what it had been. They got rid of all the magazines I would have looked at. They also got rid of their cafe. Meanwhile their selection of computer books has dropped to virtually none. Their selection of non book stock has surged, leading me to wonder whether it wants to become a toystore.

I don't get to a bookstore very often but this visit just tells me that BAM is not far from going under.

Was excited to see they had a Hardcover version of a certain book that I was looking for, order 3 of them immediately since I knew it is something that would sell quickly. Then was seriously disappointed when I received 3 very cheap Paperback covers of that same book. Made sure to try to contact Help and see if they could send me what I ordered. If I could give 0 stars I would, 1 is too many. I got the run around and they found it outrageous that I expect to get what I ordered and that I didn't want to run around during my limited time off to jump through hoops to get what I ordered online. Then they made me feel like I was trying to scam them out of 3 crappy paperbacks and refused to do exactly what they were expecting me to do, to fix their mistake. Long story short after spending thousands of dollars, yes thousands, on books from Books A Million I will no longer be spending my money here. And from the other reviews here I can see that this will be another book store that slowly fades away.

I have written and called about an order I placed June of 2021 and still have not gotten the book. It is listed as pending and they said that they can't cancel an order that is pending. I became a member hoping to get better service but that is not the case. I will not be renewing my membership with them.

Do not buy from this online bookstore. They changed my shipping fees at the last minute (after you click purchase they end up charging you double) and then they don't ship it in the time they say they would. When I received the book, it was damaged. The customer service is bad. They give you stock answers and don't address your issues. Of all my experiences buying books online, this was the absolute worst. Trust me, you will regret purchasing from this seller.

For someone like me (disabled) who can't drive particularly far, having the membership is fantastic. The fact that they use actual boxes is a far cry better than Amazon!
I've recently done a comparison and most times they're actually cheaper than Prime. Bravo! Keep up the good work, and you'll keep a customer for life.

Order the Pokémon booster pack for Christmas on 12/11/22 It was shipped on 12/15/22 and the item was returned back to sender 12/22/22 (Unknown reason & BAM doesn't know why it was sent back to sender either)

They got the item back and did not process a refund. I reached out 1/17/23 and was told they need to confirm with the warehouse department (even though the tracking confirmation is proof) I still waited a week, no reply. Have to dispute with my bank.

They stated on the website

"Both USPS and UPS only hold tracking information for 120 days.
We are not able to conduct a proper investigation after that point to take further action. We apologize for any inconvenience."

Think they're just trying to drag it out so they don't have to do a refund and think they're the one that rerouted the package back to sender. First and last time ordering for them.

BAM is a discounter. They sell markdowns, offloads et cet. From major chains(Oh, are there any left!). I generally don't do too much business with this company, but when I have never had a problem. They're mainly heavy on fiction and bios. They do have good deals, frequently. There shipping is fair, and they do notify of any delays, or problems with delivery.
Frankly, I prefer other companies, but will occasionally purchase books from them

Books A Million is a good bookseller. The books they sell seem to be more on the "used" side for being sold as "New". The stores allow customers to handle the books and even start reading them before purchasing, which i presume is the cause of some of the books looking a bit tattered.
The selections in store is good, but not great. The store is heavy on fiction, sci-fi and biographys. The store is not very balanced. Having one shelf labeled "religion" and 2 or three rows of shelves for christian reading. Being from an are with a large "free thinking" population, you would think they would tailor the selection based on what the majority of customers want (Or at least even out the selection).

Books a million has a very odd returns policy. Considering they sell books that are not always pristine, they have a strict return policy. Sometimes they wont accept a return because of the books condition. I find this funny because they didnt have a problem selling it to me like that.

Considering there are no other book sellers within 50 miles of my home, i dont have much choice unless i want to solely buy books online. Before the e-reader craze started and booksellers started to go under, Borders books also occupied the same shopping center. How BAM survived and Borders didnt dumbfounds me. I would rather have Borders, but books a million is fine too.

Ordered 3 books that were supposed to be in stock - 2 in transit and 1 label made after 5 days when delivery option said 3-5 days. Customer service inept, has a link to bam.com which is not their website! Unbelievable! Never again, but I got a gift certificate so had to use.

Bought into the event thinking I would receive a signed book. Book arrived not signed. Wondering why I would pay $35 for a book they are selling for $20. Disappointed and dissatisfied with customer service response. BAM will never get my business again. Anyone else thought they were buying a signed book?

Have ordered multiple times from Books-A-Million and I continue to receive outstanding service from this company! I highly recommend.

Ordered for 160ish pre xmas as a back-order. They cancelled 2 months later and re-listed the item at $214.99. What a horrible company. Also, any emails you send or customer service response takes them an entire month. It doesn't take a month to reply to an email. Never using this garbage site again.

Bought an Eric Burdon and the Animals LP for $16 which had an "Anti-theft" sticker preventing me from seeing the record. I was told I if I opened it, I bought it. Took it home and played it. Very scratched, even after deep clean. Virtually unlistenable. Will never set foot in a Books a Million again.

I ordered a few manga volumes that all said were in stock but were out of stock on other websites so I was really happy. Except, a few days after I placed the order I got a notification that they were going to be delayed.
A few weeks later I got another notification that they'd all been delayed again. I called customer service and they were really rude about how people were still waiting since *MARCH* for the same manga I'd ordered. Why say they're in stock or have an in stock date if this isn't true?

Just order from RightStufAnime and deal with the wait with them, don't buy here

Do not buy from BAM! Almost two weeks and my book is stuck in pre-shipment, even though the header of the email said "shipped". I go to my account and check UPS and it hasn't been shipped. They haven't even gotten the package. Took two emails to them to finally get a response several days later with some lame excuse that it is the UPS causing the delay and it will take 14 days to get to me--how about actually shipping it first? Do they not realize that most people buy from other places as well that use UPS? I get packages from UPS several times a week with no delays. Seeing other reviews, I am not the only one who has this issue and we all have been given the same response and no product. There are much better places to buy books from online. I had to escalate things with Paypal, and they sent in the same lame auto-response about UPS taking 14 days, when it has been stuck at "order information received" for TWO WEEKS. According to Google: "UPS has received the electronic transmission of shipment detail from the shipper and a label has been created for your shipment. UPS does not actually have possession of this package until there is an additional scan on the package."--They LIE to you about shipping things! This behavior is unacceptable!

I purchased an item that was said to be "in stock" and the site had cancelled my order and took my $15 without providing me a refund. I contacted their support twice after finding this out by looking for item updates on their website and WEEKS later after contacting them they simply answered that the "transaction was cancelled", yet they still charged my bank and the transaction was STILL there, $15 taken out of my bank from Books A Million. I have never gotten my money back, and this was back in January 2021. Do not recommend.

I ordered 2 books the last week of February, it's 3/12, and no word on if it's shipped, no eta on delivery, nothing, tried checking online and it won't open.

What we love about Books a Million is the atmosphere and the ready supply of great books. It has great customer service. Gulf Shores

Bought a digital book. Their version works best with Adobe Digital edition, which you have to log into with your BAM account. But it doesn't matter. File won't download on my iPhone and will download but not open on my laptop. $15 wasted and I'm sure I won't get a refund - should have gone to B & N.

Shipping charges on top of service charges and just horrible service. Standard shipping not even an option... had to be express... with nearly the same delivery estimate. Rotten.

I took 20 used, good as new books in to sell. They picked 11 (mostly hardback Stephen King books) and wanted to give me $8.00 for them. Not even a dollar each. I'd rather give them to goodwill to sell. Barnes and Noble for me now to buy books.

Store tried to charge me $10 more in store than their own website. Manager told me to go buy it on amazon

Paid for the membership to get the wifi but it's still terrible. Expected better. The book selection isn't bad though. Could use in-store audiobooks