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BooksRun has a rating of 4.3 stars from 2,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BooksRun most frequently mention good condition, timely manner, and customer service. BooksRun ranks 2nd among Textbook Rentals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 9 days
I bought a textbook for a class I dropped, so I immediately asked to return the book. Calling only took me to voicemail which said to email them. I emailed them and the automated reply said I would hear back within 2 business days. WEEKS later, I still didn't receive a response. When I finally did hear back, they said they would only give me 30% of a refund AND I had to pay the return shipping. So much wasted money over a book I never even opened.
Update: They gave me a full refund because of my negative experience despite saying they never give full refunds. I still had to pay out of pocket to return a book I didn't need, but I have less of a sour taste in my mouth.
* BooksRun attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2023
The book shipped quickly, but it came with two large stickers on the back cover. The stickers were clearly added there by Bookrun. The book was otherwise in good condition, but the two large stickers on the back are advisements for Bookrun and won't come off cleanly, reducing the quality/condition of the book.
Date of experience: January 9, 2022
We are indeed sorry to find out that your experience was not satisfying as expected. Please be kindly informed that we do adhere our eco-friendly stickers to the spine or back cover of the item to identify our articles, however, they are easily removable. Please do not hesitate to contact us directly so that we will be able to provide you with the most appropriate resolution in the occurred circumstances. Warm regards, BooksRun Team
No problems, got books OK, wished they had free shipping, bought two books and paid $3.99 shipping for each. Both books came as one shipment, mailed as USPS Media Mail, 3 lbs package. Cost for 3 lbs package mailed as USPS Media Mail, is calculated on USPS Website for $3.61. This is why I gave a 3 star rating.
Date of experience: November 19, 2017
Dear Sabina, thank you for the feedback. Our standard shipping charge covers the handling fee, the packaging cost, the shipping cost from the processing facility to the customer's address. Free shipping offered by some companies usually simply means that the costs are included in the final price. We, on the other hand, keep our policy on shipping transparent, and offer regular and expedited methods of shipment as we understand the importance of having an opportunity to have the order delivered promptly. Respectfully, BooksRun Team
I don't usually sell my books, but I sold my senior's mostly unused history textbook to Booksrun, since they quoted $48 (new $150) for Used-Very Good (on June 10). My daughter had written her name in small writing in the inside cover (I whited it out) and had highlighted a few sentences on ONLY 2-3 pages of a several hundred paged book. After reading their conditions, I thought Very Good reflected the condition of my book.
I received an email that they downgraded it to "acceptable" on June 23 and only paid me $38 ($10 off). I emailed customer service to ask for proof of why they downgraded and didn't hear back so I emailed back on July 10. I got a very nice response on July 13 saying they carefully inspected and that was their decision. They asked if I had photos. Unfortunately I didn't take photos and responded back that I'd like to see why they downgraded it, since it didn't make sense. I heard back on July 25 with another very nice email that they already sold the book, so they can't give me details and offered me a 7% credit on my next sale (nice thought, but then I'd have to do future business with them). (Where are their photos of the book?) Maybe they consider even one highlight in the book as "acceptable."
Just make sure you if you use Booksrun, that you save proof of your book's condition and you ask them any questions you have on the condition you choose. It also could take a while to hear back from customer service if they are swamped.
Date of experience: July 25, 2023
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Seller prices are great but at times BR downgraded the price of some books when the books were in excellent shape. Other companies don't do that so I use them more often.
Date of experience: June 9, 2023
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I got paid the amount I was expecting and in a timely manner. I never know what books are going to be downgraded and I end up getting paid less than expected.
Date of experience: July 27, 2023
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
The pages came held together by strings. It wasn't actually a book, but it was a bunch of paper carelessly held together. It made my studying harder as I tried to not harm the pages.
Date of experience: August 7, 2020
Your feedback is greatly appreciated! Looks like you have ordered a loose-leaf item. Please contact us back with more details so that we could investigate. Thank you for your cooperation! - BooksRun Team
The book didn't arrive and BooksRun told me (after several time and some claims) that I have to deal with USPS on my own.
Finally I received the refund
* BooksRun attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2024
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I ordered a medical coding book for 2 day shipping on the weekend but received book the following Wednesday as it was not shipped until Monday.
Date of experience: August 26, 2020
We ship all our orders within 24 business hours after the order placement so that our customers could receive their orders promptly. We do appreciate your feedback! We will continue working on improving our services. - BooksRun Team
It feels like I had some teeth pulled. I missed one tiny detail on my address because I just moved in to a new apartment.
Date of experience: June 29, 2023
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I don't like having to send you an email stating that I've printed my own mailing label.
No others that buy books require that.
Date of experience: July 27, 2023
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
There was a problem with the condition of the book but it was resolved. BooksRun did work to resolve it.
Date of experience: December 6, 2022
We do apologize for any issues that occurred with your order due to mail carrier's irresponsibility. The issue has already been resolved with full refund issued to your account. Please check your mailbox for details regarding the transaction. - BooksRun Team
Never received book still MIA. I know it was 1.65 but I did order it and it never arrived. Lost in mail
Date of experience: January 27, 2022
Dear Patricia,
We are indeed sorry to find out that there were issues with the item received. Please do not hesitate to contact us directly so that we will do our best to resolve the issue for you in the arisen circumstances.
Warm regards,
BooksRun Team
Satisfied when the book condition was accurately graded; disappointed when the book was not in listed condition.
* BooksRun attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 7, 2022
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution. - BooksRun Team
Book is in bad shape with lots of writing and highlights. This should have been rated as fair; not good.
Date of experience: September 15, 2020
We are sorry to hear that there could be some issues with the order. Please do not hesitate to contact us directly with the order details, so that we will be able to find a proper way out for your case in the arisen circumstances. Warm regards, BooksRun Team
I received the book but the packaging it came in was torn up. I am glad the book didnt take any of the damage.
Date of experience: April 10, 2018
An incorrect book was delivered. It took several emails to correct.
Date of experience: January 12, 2024
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Experience was OK but didn't intend to pay twenty dollars for a used book
Date of experience: May 14, 2023
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
They lower the quoted amount quite often……………………………
* BooksRun attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 21, 2022
Dear Debbie, Could you please contact us via email at info@booksrun.com and state issue #BRSJ11252201 We’d love to hear more about this issue in order to assist you. - BooksRunTeam
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We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for the resolution. - BooksRun Team