BooksRun

I didn't pay attention to how the book (s) was to be delivered. Much to my dismay, I realized that the recipient would not be available to accept the book. My fault for not checking.

Book corner was bent. I assume that it was done by packager but unsure if it was Abe Books or someone else.

I do know poll had my name was mis-spelled.

Putting captcha on email is insulting for it is difficult for those with poor vision which is reason why I buying book not looking at electronic version.

The time to ship my books was good; when they arrived, the packaging had opened halfway along the perforation, and I had only received one of my two books; obviously, the other (smaller) book came out of the packaging. I emailed right away explaining this to the email address given.
-The reply I received was basically, "It was shipped. It shows as delivered. Check with UPS."
Even though I was VERY DETAILED, the email was not read carefully, and the problem was not addressed.
It took a blunt email to get the communication needed to rectify the problem, which was settled with a refund.
I may use them again (since they finally communicated and worked with me), but I am not sure yet.
Update: 12/12/24
They did issue a refund to me for that book.

At this point I didn't receive my pay check for my books I sent to your company

At this time I have no comment as only experience.I will think of a rating id use again.

They were bought by me and sent as a gift. For some reason your company is sending emails, like this survey, to ME, the purchaser but addressed to the RECIPIENT.

Hi, I recently purchased a textbook & quickly learned I won't be needing it this semester. I submitted an inquiry asking if I can return the textbook & I have yet to receive a response. It's almost been 3 weeks.
Update: The company reached out and provided a return label. Extremely grateful, wish it didn't take a sassy review to get y'all's attention.

Generally the process was smooth. Had a hiccup with the QR code for the US post office. The QR code is only good for the day in which you got the QR code with BooksRun. The post office wouldn't accept a previously date code, even though BooksRun said it would be valid for x amount of days. There was a whole back and forth with BooksRun on the QR Code and we had to end up cancelling the order and create a new code. The risk with this is that if at this time the value of your books are lower than when you initially created the order, you will get the lower rate which sucks. Hope BooksRun can work better with USPS to understand how these QR Codes work.

I ordered a book about 2 months ago. They finally replied to my email saying they wanted to make it right. I would have preferred the correct book sent to me but they did make the situation right.

I have no idea what this is all about. Please unsubscribe me. Thanks

Got approx half the stated value of books, despite being in good condition.
Have quite a few more to part with, will review other services

My experience with Books Run was overall very positive they paid the amount they said they would pay. However, out of the approximately 600 books I have, they only took about 75. All of the books are in like new condition, but they were just not accepted. Also, it's easy to get locked out of the website if you try to enter too many books in one sitting and it is somewhat time consuming and rather disappointing that they didn't take more books.

They are okay - nothing horribly wrong, but I do very strongly disagree with their reduction in offer on a book sold to them, because it was rendered "poor condition" when it absolutely WAS NOT in poor condition. Furthermore, it was wrapped very carefully inside a waterproof envelope and set inside an appropriate-sized box to ensure safe shipping. I'm not inclined to use them again because of this most recent interaction. But moving forward, I will make a point in the future with any other book trade/sell service to take pictures of textbooks before shipping.

Even though I return my item when i opened it there was a horrible smell

I live in Philadelphia. I ordered this book from a bookstore located in Philadelphia according to its address, expecting that the book would then be received within 2 or 3 days. Instead it arrived more than 3 weeks later

The process is pretty easy. The whole thing takes about 3 weeks. Usually they requote me a bit less than the original quote. Only once I definitely did not agree at all with what they decided they would pay me for a brand new book. You can refute and have them send you the book back, but idk if you have to pay for the return shipping or not. I'd say they are on par with all the other buy back companies, nothing special.

I paid for priority shipping. My order was shipped via regular shipping. It took longer than expected as a result and arrived after the school term began. I tried contacting the seller through AbeBooks, and they never responded. I eventually contacted them through the BooksRun website. It took probably 6 weeks (I've deleted the emails) to get them to refund the cost of the priority shipping. It was usually a week or more between responses.

3 stars because the product itself was fine, I did eventually get refunded the priority shipping cost, and the order technically arrived within the expected delivery window. The delivery window was quite long, however, and when they've truly shipped via priority shipping in the past, orders have arrived much faster.

I purchased the wrong book, I contacted your company to find out view i can get the correct eText book, and no one has contacted me yet. This is not acceptable. I'm falling behind in my class work because I can read my chapters.

I bought a book from this company and also had to return 1. It would be nice if you could create a wallet within the in the website to return books and use that money towards a new book. I was unable to find this anywhere and had to purchase a book and now have to wait for a check is a check to be mailed.

I really wanted to love this company because of the cheaper prices I've found on their books. Their customer service is majorly lacking - taking a long time to respond, despite stating on their website it would be x amount of time. I ordered the incorrect book, and they wouldn't let me send it back - Didn't want a refund, just wanted to go ahead and get that out of the way and send back. Slightly silly if you ask me. The hardest part with this company is the shipping times. I would only order from BooksRun if you had at minimum a week to wait on the book.

The book came in on time and was what I needed, but there were no packing slips or any information on how to return the rental when I am finished with it. I'm still not sure how I am supposed to return it.

It's alright for a low price. However I didn't read carefully where it said it was only a workbook, so I thought it was the textbook... But if I'm rating the workbook, then I'd say it's ok. It has a lot of writing on it, but the questions are readable.

I received my book via regular mail. It would be nice if it came faster. The book back cover was folded over and the pages had writing in them. It would be nice if they had the books that had no writing.