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Bowery's customer service was terrific. Bill helped me so much with my order and spent so much time with me making sure I didnt make many mistakes I am extremely grateful to him and bowery. Their prices were the best I could find as well, what more can anyone ask for. Top Notch Company!
UNPROFESSIONAL and RUDE (Bill and Lily)... Purchased a Hinkley chandelier from showroom. The chandelier fell after installation from a compromised chain link that gave-way. Three out of six glass covers shattered. When presented this to Bill and Lily, all the said was that it is not their issue. Bill became loud and confrontational because I expected them to pay for the replacement glass. Proceed to tell me to deal with it on my own.
Would never do business with them or recommend them in anyway...
From start to finish Bowery is awesome. I received my order as promised and they had the best price for it on line. I checked amazon, nextag etc. To get the service I received as well as the best price for what i ordered I could not ask for a better experience then I got with Bowery.
LBowery is the best. Their website is tremendous and very easy to use and understand. They have by far the best prices on line you can find and their customer service reps are extremely knowledgeable and very nice to work with, they returned all my calls immediately and went out of their way to help. This is one of the best on line shopping experiences Ive ever had and I highly recommend them to anyone that wants the best prices and service. You get it all from Bowery.
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Bowery Lighting discount lighting store provides affordable quality lighting including Decorative lamps, crystal chandeliers and more with Free Shipping!
Michael is a complete fraud and liar. Michael purchased a chandelier from us in perfect condition. A few days later he shows up and says when" he was installing the chandelier their was a link of chain that was slightly open which caused the chandelier to fall down". Which caused some of the glass shades to break. We said we would be more than happy to get him the glass shades at our cost. He said no, he shouldn't have to pay for them, that we were responsible for his incompetence. We had nothing to do with the installation of his chandelier, how can he expect us to be responsible? We told him if we wanted to contact the manufacturer directly we would be more than happy to provide him the information so he could,( we already called them in front of him and explained what happened and they would not send out the replacement glass at no charge). He then began to get belligerent and threatening and started to raise his voice and make a scene. Please take into consideration these facts and the truth and form your own conclusions. Customer service is the most important aspect of our business model since we were established in 1935 and we take tremendous pride in it. Thank You.