Bowlero

I can not be happier to find this place, it is by far the best bowling place ever. It's on Edsall rd in Alexandria. We usually go to Tysons Galleria, but this place in Alexandria has a very welcoming vibe. I had my daughter's birthday party here for the first time and Jay Janneto was our host, he was very helpful and very professional, he checked up on us throughout the party and made sure everything is perfect. And by far it was.
I can not say enough good things about our host Jay, we really appreciate his service.

Bowlero Chesapeake took care of all of our event needs. Anne Tamer was our event host and ensured that our bowlers had everything they needed and fixed any lane/name changes needed. Anne made everything easy for our checkout process.

I celebrated my son's 13 birthday yesterday, and I couldn't ask for a better service! I wish I could remember the waitress and her helper's names, but I do remember Shayne Collins the manager of the day. And all I have to say is Thank you for the great experience at the Bowlero!
Deb :)

This was by far the worst experience I ever had. We booked 2 lanes. 12 people bowling total. We had a family day planned and you wanted 7 people that was not bowling to leave the area that was behind the lanes. Its a Father's Day event. Every lane there had more than 12 people but you bothered us. We walked in with drink, we poured them out or finished them once toldus we can not have them in you establishment. I asked if my family could not watch us bowl then give us a refund and Scott said no. I have a family member who is really afraid of getting covid. He purchased a drink from the bar and pours into his personal cup which was ok by the bartender. The manager Scott says not to serve him again. They dont have plastic cup or anything for Covid precautions. We spent over $1000.00 dollars at this establishment.
We will go to Strike 10 here on out.
Scott Corloski is by far the worst manager to deal with no understanding whats so ever. Scott I had to pretty much beg you for my 89 year old granddad to sit with us while we bowl. Have a heart be human.

If your planning to have a family event more than 6 people per lane do not book bowlero anything over 6 people per lane can not even watch babies, grandparents (which my grand is 89) siblings, or friends. If they are not bowling they cant stand behind the lanes and watch, drink or eat.

Don't buy the Summer Pass. It may be inexpensive to buy but getting a lane to bowl is almost impossible. The company is all about profits.

The day I went there the place was packed with lots of people for a 40 lane bowling alley. On top of that, as I made my way to the front desk to reserve a lane, I overhead a conversation there that the people ahead of me were 10th on a wait list and it was already 6:30 PM. This is the only time I can get to the bowling alley as I have work up to that time. As per the agreement for the Summer Pass, it is only good until 8:00 PM. When I got to the front desk, the people there told me that they have 2 events going on and they have not even started. I drove a long distance to bowl only to be denied and the best they can offer is a wait list with no guarantees that I will be able to bowl that day? I don't think so.

They may have ample parking and an arcade for the kids but their attitude about loyalty and customer service stinks. Let the people with the pass who will probably be a regular customer there have the priority to bowl, not the people in events who have more money and more than likely will not come back for continual return visit. Reserve some lanes for your loyal customers with the Summer Pass. This is the Disneyland of bowling alleys. Don't get a loan in order to enjoy yourselves. This only goes to show you that this place is all about profits and not customer service. Tell your company of the bad experience you have had here as an individual and tell them not to patronize this location unless your company wants to lose more money by going here.

Joey and Anthony did an amazing job at providing service for us and making us feel so welcome! They also did a great job at providing service for our balls when needed!

I got 3 milkshakes for my friends an i and set them down to go to the arcade. When we came back to finish our milkshakes they were gone. I spent $20…..

Went bowling last night, they no longer charge you per lane they charge you per person and they won't let you pay before hand you pay before you leave and thier prices change they don't stay the same, they don't show all the prices like for the weekends, we spent over 50$ for just two people for 2 games we got the 3rd game free only because we used the tmoble app. They charge people per game and they charge as if your playing by your self Evan tho you have a group with you, so we only played 3 games they charged us for 6 games but since we had the tmoble free game they charged us 4 games in total, what a rip off. NEVER GOING BOWLING HERE EVER AGAIN.

Bartender was making rude and inappropriate comments to me, I am transgender, he would not let me or my girlfriend get any more drinks after we had two and made him keep getting us ones we PAY for.

It was insane upon walking in, I do not care having my bag checked at all, I'm not hiding anything but this man went through every crevice of my purse and went in my makeup bag, I giggled to myself because I hope he liked the tampons and lipstick. It was uncomfortable and he was rude as can be. My husband, my 8 year old son and I felt like we were criminals. It was really cringy what that man did in my purse like what was he looking for? You clearly can tell I have nothing my god. At least ask permission to go through everything. Was that even legal? I will never step foot in there again. I'm all about safety but this was wrong and uncomfortable. My 8 year old walked up to his dad who already went through the freaking process and was wanded down already but my kid wasn't. They acted like my 8 year old was a criminal screaming sir sir get back, ummm again to a 8 year old! What is happening. What happened there?. Maybe I don't even want to be there. Again fine with being checked for weapons, fine with protocols, but why was I violated like that?. I should have left immediately. Also it's too expensive the arcade was such a rip off! Too much to play each game, what a waste!

1.5 hours for mozzarella sticks, chicken finger and fries. It's not that hard. We booked one day in advance and still took 45 minutes to get our lane

Don't be fooled by this bowling place Groupon deal! My husband purchased the groupon deal for bowling for 4 people for 2 hours for my daughters and their friends. We went to the Bowlero yesterday at 5:30pm and there was plenty of bowling lanes open and when we approached the counter we were first told there was a little wait and I advised them that we had Groupon deal for bowling for 2 hours. Once I did that, the employee's attitude changed and they came extremely unprofessional. Then another employee rudely intervened in our conversation and informs me that their is additional wait for people that are using Groupon deals, and that we would have to wait for the league to be done with their game. He repeatedly told me we would have to wait till after the league with an arrogant attitude for no reasons and I had to stop the man and asked exactly how long do I have wait? He then tells me he doesn't know how long the league will play for and it can be hours- maybe 2-3 hours. I had 4 kids under the age of 10 looking forward to play bowling and there was plenty of other bowling lanes open for them to play. The place wasn't packed and they were discriminating against customers who purchased Groupon deals. This establishment shouldn't be able to promote their business on Groupon and not honor their deals when customers go to use them. This place is a disgrace for a business and is beyond unprofessional. We took our business to SpareZ and the kids had a great time there yesterday!

We decided to go bowling this Sunday so everyone in the family could spend time together for my son's upcoming 10th birthday which is on Wednesday, but because the kids are in school and we are all working we had to do something today! We get there and we have maybe 40 minutes left for the kids to bowl for free, but I didn't care so much about the free bowling so I asked if I could purchase a lane beside the free lane, but wasn't allowed to do that until after 5pm. That meant that the adults couldn't bowl because it wasn't 5pm, so I let that go! I went to get food and the bartender/cashier/server was disengaged and not happy to take my order and was sighing as he answered me like I was bothering him. I didn't appreciate any of his actions but I remained calm and continued with my order. When I paid I handed him by debit card, but when he gave it back to me he had it mixed into the receipt and the check that I needed to sign. My sister got her wings and there was hair mixed into the skin on the wings and they were sent back for another order, but the second order had one of the wings that was only the part of the wing without the drumstick, so she asked them if they would replace that wing and the bartender/cashier/server said one would be on the way. The wing never came and when she asked about it the manager said no the wing was never coming and since she got a replacement order that was it. My sister had to go so far as to speak to the highest manager on duty and he just refunded my sister at that point. We will never return to this establishment.

They will charge you for things that they do not advertise such as "service fees" and not refund your money. Stay away. Take your business elsewhere.

Horrible place. Would never want anyone to give their money to this staff. A friend and i went to go watch our friends who are on the bowling team during cosmic bowling (they paid for our lane), and after being told by the cashier that i did not have to pay if i was not bowling, a staff member confronted my friend and i and demanded that we pay $20 for a wristband. When i asked why we needed to pay for sitting there, he said because we need a wristband and could not give me an explanation as to what my money was going towards. I bought food and was a paying customer and was not bowling, i expressed that to many staff members. I am a 16yr old female and did not have a ride home until about a half hour later, so i asked the man if i could stay and i'd bring my wallet next time. He then rudely demanded that i go outside and wait for my ride and he was not going to argue with me…. It was -4 degrees outside and the building is in a poorly lit, bad neighborhood. The man raised his voice at me when i told him he does not deserve my money, even if i had it with me. Another lady, management above him im assuming, suggested that i go and hangout in the bar, after telling her i am only 16 and not of age or comfortable with being in there by myself. There was also open alcohol and trash on our lane full of minors that was not cleaned up before we bought the lane. People in the kitchen do not wear gloves or masks and honestly look like drug addicts. Most of their staff consists of teenagers who openly vape and smoke inside of the building and i have witnessed it happening near the kitchen where food is being made. This place needs to be shut down and please do not waste your on these trashy people.

Lane 5 has broken every 3rd frame. Once again the music is WAY TOO LOUD. Maybe a lawsuit for damages esr drums would make them care about customers