Boxycharm

I have been a boxy charm subscriber since 2017. With money getting tighter I canceled on November 11th 2022, right after they emailed me about shipping my November Box. I have a confirmation Email that my subscription cancelation was successful. They still billed me for 2 boxes in December and now 2 boxes in January but they haven't shipped any of them. I can't get through to anybody and you just go in circles trying to submit a ticket. I finally changed my payment method to a expired credit card so they won't be able to do it to me anymore but they are never getting my business ever again. They owe me 4 boxes worth of refund.

I am a makeup enthusiast and was very excited to try my first subscription box. I decided to opt for boxy charms premium box. After filling out their online quiz that is supposed to tailor your box to your preferences I was looking forward to trying new makeup products. In the quiz I selected the option that said I mostly wanted to receive makeup over skin and haircare products. After over 2 weeks I received my box and was disappointed to find 2 of 6 products were makeup. All 6 of the products were unimpressive. Upon receiving my second box today, only one item was a makeup Item. It was a lipgloss which I had said in the beauty quiz I was only rarely interested in receiving. I canceled my subscription and am now left with a ton of expensive skin and hair care products I will likely never use

I have enjoyed boxycharm up untill now, I had to get a new debit card and when I went to add it, it was rejected and wouldnt go through. And the automatic customer service is a joke. U can't get hold of anyone for any sort of help. I'm very sad and disappointed. And even when I went and cancelled my subscription and try to reactivate it, it still gave me problems and issues. I want to redo my account but if no one is there for help, then wtf am I to do?

I won the December giveaway and got $1000 gift card from Boxy charm. They have not been able to provide me with one of my $500 gift cards and have been avoiding me since December. I have decided that in order to get their attention I will just leave terrible reviews on every website I can find until someone gets back to me. They have told me multiple times that they are working on it but I don't understand how that process takes over four months. There is no phone number or email to reach out to if you need help this entire company is a scam please don't trust them or their giveaways and their products are redundant. Almost every box like an email apologizing for same things over and over again.

I signed paperwork accepting my monetary gift and i still havent been compensated. If anyone has recommendations on how i should move forward please let me know!

I loved them from the beginning. They always had amazing things to offer for a great price when they upped their prices during the pandemic but just kept offering repeats no updated lines or products in the couple years. I switch to American influencer beauty

I have been charged by Boxy Charm on 6 occasions for $76.21 for product I have never received or requested. The inability to speak to a person instead of a bot that doesn't understand issues is utterly frustrating. Boxy Charm has lied and deducted money from my account even though NO product has been received. This is clear theft however they refuse to take responsibility or refund my money!

The whole process is a joke, they put repeats in a box and say it's not a repeat if it's been over a year. Then in the next breath claim it's an experience box and that why they put black and blue lipstick in a box... if you place a charm order, you never get it. They just give you charms back and say sorry. I've had 9 charm orders since November that I've never received and it's the same thing over and over again. My box for April had an item missing, a repeat item as well as items that didn't fit in my skin profile that they're insistent on you taking. Claiming it helps to curate the boxes better for you. I have yet to experience that this far...

Boxycharm never fulfilling my order from Dec. And are now claiming they won't do anything because it's been more than 30 days and once it leaves their warehouse it's no longer their responsibility. However tracking shows it was never even at their warehouse and certainly never left it. They won't replace or refund my order and just keep sending botted replies. Only tracking note says: "Dec 23 2021 08:31 PM Parcel Data Received, Shipment In Route To US Export Warehouse" after that nothing. No fulfillment date and no shipping date.

This company is a complete joke! I've spent the last six months trying to cancel my subscription just to be charged again and never received boxes! I've literally been dealing with them for years and over the past year 12 monthly charges and 6 boxes of junk made it to my door. Even after I asked to cancel.
Don't try and get ahold of them! They don't have a number! You are forced to use their "boxy bot" and NEVER HEAR BACK! Or even worse give you some bull generic email 5 days later! They kept all my "charms" equally to nearly 11 dollars (for writing hundred of reviews) and continue to charge me!

DONT YOU DARE GET SCAMMED. YOU WERE WARNED. THEY ARE A NIGHTMARE