BracePlanetReviews 1,316

One month ago I sprained my ankle 😠 I went to all the necessary check-ups and fortunately it was nothing serious, but I couldn't walk at all in the first couple of days. On my second medical check-up, the doctor opened my eyes about this store and recommended that I should get an ankle brace to speed up my recovery process and at the same time it will help me to move around. I ordered immediately. I checked the reviews and the most recommended one was the Bio-Logix Ankle Brace, a bit more expensive compared to others but it did a perfect job for me.
It is adjustable and it truly fixes your ankle. I recommend this brace to anyone who got unlucky and sprained his ankle.

Placed my order on 4/16/21 paid for expedited shipping (3-5 days). Received email stating order was fulfilled on 4/17. No tracking number attached. On day 7 emailed through webiste never got a response. Day 11 called at 9am was told that they would need to contact the manufacturer and would be in contact within the hour. At 12pm still no call. I called back and was on hold for nearly an hour and a half and spoke to someone that said my product was on backorder (through McDavid) and they had no information on when it would ship. They refused to cancel the order and when I asked to speak to a supervisor was told I am a supervisor and they would let me know when order shipped and was hung up on. I called back again and was told it was not on backorder and that there was no shipping information. They would let me know once they knew what was going on. Was told the only way to speak with a supervisor was via email. I finally gave up and called McDavid themselves explained the situation gave the order number and was told they do not have a wholesale contract with braceplanet they had no record of my order at all. They suggested disputing the charge with my bank. However due to my issue and needing the order they placed the order directly and upgraded to overnight delivery at no charge. Within an hour recieved a tracking number through UPS and will have my order by tomorrow! I called back to braceplanet and was informed that they are a third-party distributor and would not cancel my order refund my money I would have to wait for delivery (that they still have no info on) and follow return policy and pay a $25 restock fee. I have never been so disappointed in a company in my life!

To first say it i ordered my item in march third still haven't shipped then they let me know it's on back order a week later. They didn't even let me know that at first then i ask for a cancellation then the next day they want to magically ship it and tell me i need to pay a 25% restocking fee. The crazy thing is I asked to return it before it was even shipped out and now i need to pay for it. Complete screw up and waist of money and horrible customer service couldn't even accommodate me properly. Just completely upset.

Too bad I didn't read yelp reviews before I ordered from brace planet. All the reviews are 1 star (including this one). Emily, the chat grouch, is the same grouch that answers the phone for customer service only she goes by another name. So right from the start they are deliberately deceitful. Perhaps she is the only one that works there. I ordered a 24 dollar brace and paid 45 dollars for overnight shipping. Never got it and never received a tracking number even though they promised to get back to me with one. Emily, the chat grouch, said it was back ordered and will be shipped today for delivery tomorrow. (three days from after placing the order) I asked to be refunded the overnight shipping but the grouch said NO. "Processing does not reflect shipping". So apparently all their processing issues are the customers' problems and not theirs. Luckily I have copies of all the chat transcripts so I can dispute this issue with American Express. She did tell me to go right ahead and dispute it but if they win the dispute they will charge me 25. What a pathetic company.
BUYER BEWARE