BracePlanet

Wished I would have read the reviews before I ordered. I ordered knee braces on line. Very confusing to find what I needed so a I used the live chat. I was very specific what I needed. They sent me a link of items they claimed matched my needs. It was the incorrect item! And yep, ALL SALES FINAL. They have awful customer service. I am waiting for a RMA now. I would just like my money back and take my business elsewhere, like you should too!

This company will rip you off. After never receiving an item, I called to cancel the order. They then told me it was on backorder. I told them fine, cancel. I called by 3 days later to ask when I'd get my credit card credited, they said they'd sent the item the day before. I returned it per their instructions so that I wouldn't have to pay to return an item I cancelled. After weeks of calling multiple times, and being lied to over and over again, I finally got a partial credit once I threatened them with the BBB in their area. They refuse to repay me the "shipping fee", that was never even charged as it was "free shipping". Nothing I have done is helping, so I disputed it with my credit card company... I'll get my money, one way or the other.

Do NOT purchase from this company. The customer service is a joke and severely lacking and their policies are made up as they go.

Horrible company stay far away. They take your money and give no customer service. They sent my package to the wrong address then they want me to pay for a reshipping charges, they promise to return phone calls but don't. They say they customer service is based in Illinois but they all speak in broken English and I believe their customer service is based in India or the Phillipines. I asked for a refund and the say three business days after keeping my money for 7 weeks.

DO NOT BUY FROM THIS COMPANY** Their "Return Policy" is non-existent - My experience in brief: Bought a thumb brace for my daughter while we were in the Dr's office after nurse says it is not broken. A few min later, Doctor comes in and says that it is broken and will need a cast. Called within 10 minutes of placing the order to cancel it, was told they are unable to cancel the order and would have to wait till I receive it. It took over 8 days to come in, but I called as soon as the mailman left - only to be told that due to Federal Regulations it can't be returned and didn't I read their Return Policy before I bought from them? What if it had been the wrong size, doesn't matter to them - still won't take it back. If I could give my experience with the company & their 2 service Rep's less than 1 star, I would. BUYER'S BEWARE - Buy your braces somewhere else.