When I received only one of the two hernia braces that I had ordered for my husband, I notified Brace Planet electronically right away, even though it was a holiday weekend. I was impressed how quickly they responded, and they said they would ship the other out the next business day.
I would like to have been able to see the front of the brace.
There was a very slight delay in shipping. It was not a big factor, but a quick note would have been nice.
I have since seen the product at about half the price. Not seeing that before I bought was my fault. Still, I rate my experience with you is very good and I would buy from you again.
Thanks for your service.
Roy
Return policy(exchange only) and having to pay for return/exchange was ridiculous. I did not like the brace, it was too big. I won't return it only to receive, by exchange, something else that I don't like. I'll suck up the loss and forget about store credit (another choice), since I won't be making any further purchases.
Product is not at all satisfactory. Measured as instructed and ordered accordingly. Item too large. Does not fit as expected/advertised and thus does not provide needed support/compression of affected area. I did not attempt resolution as your return policy is extremely prohibitive. Had I read it prior to purchasing, I would not have ordered from you.
I had never heard of Brace Planet so I was hesitant to order from them.Their prices were so good I decided to take a chance. I received my order quickly, especially for a smaller website. When my order arrived, I was impressed with the quality of the products. The quality and price were far better than those I had looked at in the stores.I would, without a doubt order from braceplanet.com again.
I will be returning the item, as it does not meet by husbands needs.
I tried several times to go on the websites and could not accomplish the
Task. My Order ID # ******* and it would not take it. So I also emailed from
The email the notified me that it was shipped. Hope to hear from someone
As to an AMR. Thanks
The brace I received does not serve my needs. It does not fit properly and the exposed hinges cut into my garments. I looked into returning it and of course discovered your no return policy. My mistake for no reading the fine print regarding returns. I have this brace I will not use, it is a shame I thought we would be able to do more business, but I cannot do business with an online company that is not interested in my complete satisfaction with the products they sell.
I have searched for years to find a place that still sells canvas wrist braces. Everyone has gone to these horrible flexible braces. I need something that will compress my wrist and keep me from moving it. Thank you for carrying the canvas wrist brace.
My doctor is pleased with the Hernia Brief you sold me and he said he will recommend it to others and now we are ordering 2 more for a change.I am 89 yrs old and a Veteran I am pleased with your product and will also spread that info to my friends who need it
A good, clear site. I had hoped that the products would be as good, but they were not even close. Out of 2 knee braces - both in size Medium, according to the chart measurements on the website - one was extremely small and wouldn't even stretch enough to put it on, and the other was completely opposite - large and loose. I have to add that neither one looked like a quality product. The pair of pressure stockings I ordered was not great (have better) but it will do. The return process was frustrating - they tell you to go to the website that has no link you're supposed to click, so the online helper sent me a link. That link would not accept my order number! I finally called Customer Service, where after 5 min. Wait I was told that I have to write an email and wait to hear back... Unfortunately, I'm a very disappointed customer - both, the quality of the products and customer service need a major overhaul.
BracePlanet has a rating of 4.2 stars from 1,316 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BracePlanet most frequently mention free shipping, return policy and good price. BracePlanet ranks 91st among Medical Supply Store sites.