BrandAlley

Terrible site, almost dishonest, my money was paid early December with delivery stated as 3 to 5 days, I still have no goods and no refund! Thank goodness Paypal has stepped in on my behalf. Do not use this site!

I had been regularly ordering from brandalley and with smaller issues here and there one missing package has showed the real quality of them. The customer service is a bunch of boring, underpaid, unqualified women - totally enjoying making the issue as difficult as possible to the customer. They keep the head office as secret as KGB so don't expect they will forward your enquiry or complaint to them. It took me nearly four months to get a refund of £95 for a never delivered order. They had kept lying with waiting for post office reply etc. Those women on the phone definitely heavily on booze or drugs. It is not possible to a normal person working for a normal company delivering such an incompetence. If you are lucky your order goes smoothly otherwise avoid! I personally never shop from Brandalley again.

Brandalley is one of those private member shopping sites that sell designer brands at discount prices. Their website (once signed up) is easy to navigate as each brand is listed individually so you just click on the designer. They accept most credit cards and paypal and the checkout process is easy.

Downside. Delivery time. As they don't hold the items instock themselves, it can be a couple of weeks before the item is sent. Delivery is normally by courier so you can track your package which is good.

Customer service ok. Do respond to queries relatively quickly and all items sent have been correct so far so not had to return anything for a refund... yet.

One of the better members only shopping sites.

Trying to contact customer service is a nightmare. My husband bought me a beautiful dress that arrived covered in make-up, unfortunately there was no other item in stock and i desperately wanted this dress. We contacted them by email - replies take 5 days on average- we requested a discount (to cover the cost etc of specialised dry cleaning)which they offered but we cant actually get them to reply in order to find out how we get said discount into our account! Customer Service really lets this company down in a big way.

I don't believe genuine sale items - for 3 days sold tried to order dresses from outlet section and every time tried to pay the site would throw me out! The customer support team said my windows issue - but so strange the number of sales items didn't ever go down in the whole time I tried to order? Went on today for another attempt as really wanted the 2 dresses I saw and low and behold gone from 400 + size 10 dresses to less than 10.

Did anyone actually get to order anything?

Not impressed. Ordered birthday present for family-took one month for them to tell me order was delayed. Found out no hope of getting order-item was out of stock-had I not phoned I would have still been waiting. They do not communicate-and when they do-it is misleading. Furthermore cannot seem to coordinate demand-supply chain. Thought they'd have learned from December fiasco which was well publicised.

I am very unhappy with Brandally and won't be shopping there again.I placed an order for several items as I had a lot of friends birthdays coming up.A parcel arrived but on opening it.several items were missing.After checking my account I could see that they were still being processed.Weeks passed,nothing arrived.I contacted Brandally I opened a dispute through paypal.Brand ally showed that a parcel had been delivered.It had but half of the contents were missing.Paypal found in favour of Brandally.I lost over sixty pounds.Never again.

Ridiculous Customer Care for loyal customers.
You never get a reply on the same day and when you do actually receive a response it's unhelpful and does not address the point.
Really nice products - Appalling Customer Service. Beware!

The worst by far! The delivery timelines are not respected. I have never had an item be delivered on the time they said it would be delivered. They are always delayed, each and every time, and for some reason they don't think it's necessary. To inform their customers when an item is not going to arrive on time, You will just find out about it by chance when u log on into your account

The website has plenty of bugs and glitches. Horrible shopping experience. Even worse customer service. Slow responses, unsatisfying problem resolution.

The merchandise was old and badly stored multiple times.

I've suffered a lot with this website. The sales seem too good to be true most of the time, and thats exactly it.

They r too good to be true.

Avoid at all cost. Irresponsive customer service, items cancelled or not delivered and no refunds... Plus I am now receiving weird emails from someone pretending to be DPD and knows my situation, but it's spam and they're trying to get me to pay something extra. All very fishy!

Everything that could go wrong did. I ordered a refurbished iPhone 8+. Item didn't arrive at the due delivery time, with no notification about it's delay. When it did arrive, the packaging was unsealed and open (I don't know if this was Brandalley's fault, their provider or the postal service). When I actually tried the phone, I found it to was faulty. Constantly ghost calling random contacts - sometimes at 2am - and pushing random buttons without me touching the phone. I have contacted Brandalley, and am still waiting to see how they respond. (Order #*******)

Absolutely shocking service. My order was due 10 days ago. I have e mailed 3 times and called twice. Each time I am promised a return confirmation of when my order will be delivered, yesterday by a supervisor, Meghan. Nothing. The order was for my sons birthday. He woke up to no presents. No idea when they will arrive - just constant lies and broken promises.

Total rip off over 30 days to receive the wrong set of knives. Ordered red set got stainless steel of lesser quality, all in plain white packaging with no Branding at all. 40 minutes to get through to customer service as the returns advise stated it would cost £4.50 out of the refund not happy eventually accepted that I was not going to pay for the returns as they supplied the wrong item. Against the Sales of Goods as 'Not as described' and the Distance Seller Regulations.
Poor poor poor service, poor items, poor service, poor delivery avoid at all costs, the item supplied to me a cheap set of knives valued about £5 instead of the £250 they stated they were worth. TOTAL RIP OFF

This is an odd one and my mistake BUT... i accidentally returned a pair of shoes to Brandalley that I hadn't purchased from them. They should have gone back to another company and day me in a rush put them in the Brandalley packaging and with Brandalley paperwork although the shoes didn't correlate with that. I've been trying for over a month to get the shoes back and quite happy to pay the cost if return. However they keep fobbing me off with one line emails saying they have to wait for head office to respond. They have moved warehouses and it's taken a while for goods to register the new warehouse, I've even given them the tracking number, spoken to them on the phone and still nothing! I know it's my fault but still I'm sure even if I'd returned shoes back to them that I had purchased from them I would still be in the same situation. Disgusting service... never will I spend money with this company again!

Would give 0 stars if possible. Two out of the three items were never received. The welcome £10 discount was not taken off of the refund. Was told this was because the other item purchased was not over the £50 to qualify for the offer. This is completely misleading when I never received the two other items, which were still showing ‘in stock' on the website. Avoid purchasing from this company!

Ordered an item off this web site. In early May still not received Glad paid with paypal hopefully they will help me resolve this. It is now 3rd August 2015. How can it take over 3 months to receive a small item. Glad to take your money though. Advice is avoid this site

To be honest if I could I would rate it no stars. All of the products were wrinkled and dirty as if they were sitting in a garage for 10 years. Some had no labels with the size number however one of the dresses you could tell it was size 10 however it had a size number saying size 42! Another dress was delivered but with a different brand name on the label inside the dress-indicating that all of their products are a fake as if they bought it from a charity shop.The quality was absolutely terrible some dresses weren't even sewn properly inside.

Terrible customer services!
I ordered a parcel for my wife. The wrong address was put on the parcel so it was returned to them by Royal Mail. When I contacted them they told me it had been delivered and refused to accept it had been returned to sender despite the proof of delivery picture showing the parcel on a desk in there warehouse. After emailing them multiple times the manager told me it would be sent back out. A few days later I heard nothing so I contacted them again but was told the warehouse had lost the parcel and it was the last one in stock so it couldn't be sent back out. They promised a refund which has not been received. The jacket is now for sale again on there website for a higher price. Therefore, they lied to me and are now trying to sell it again for more money prior to sending a refund. Seems like a con to me!

And you can't even unsubscribe from them! I've emailed them twice now asking to be removed, not even the courtesy of a reply and still getting up to 4 spam emails a day from them. Have reported them to ICO now and forwarded ALL the spam emails to their CEO *******@brandalley.co.uk. I'd suggest others do the same in this situation as their customer service completely ignores you!

Not as good as advertised; not able to find suitable clothing or shoes at the time I shop. I still shop there when I'm in town, hoping to find something. They are a good store and have good qualily. It's catch when catch can.

If you are ordering anything from this site make sure you are absolutely sure of the size and type and please DO NOT order any swimwear or underwear cause for any reason you need to return it be warned it might take 4 months or more... As I'm still waiting for a return or refund which for some reason it's not been decide by their so called managers when the items were not true to size and it's been 4 months.

MONEY TAKEN FROM MY ACCOUNT. NO REFUND, A VERY SHADY COMPANY

An unauthorised sum (over £290) was taken from my account for items that cost £39,95 which i had to go through my bank to dispute and claim back.

Subsequently the items i did receive i sent back for a refund, but i'm now getting the runaround from the 'customer services' department. It's been over six weeks and i'm still awaiting my refund for these items.

A truly dreadful company with very shady practices and terrible customer service.

By far the WORST online shopping experience i've had.

Seriously recommend going elsewhere.

Its a complete and utter scam! Been close to taking legal action and my friend had the same problem with them you may aswell throw your money out the window