BrandAlleyReviews 44

I had been regularly ordering from brandalley and with smaller issues here and there one missing package has showed the real quality of them. The customer service is a bunch of boring, underpaid, unqualified women - totally enjoying making the issue as difficult as possible to the customer. They keep the head office as secret as KGB so don't expect they will forward your enquiry or complaint to them. It took me nearly four months to get a refund of £95 for a never delivered order. They had kept lying with waiting for post office reply etc. Those women on the phone definitely heavily on booze or drugs. It is not possible to a normal person working for a normal company delivering such an incompetence. If you are lucky your order goes smoothly otherwise avoid! I personally never shop from Brandalley again.

This is an odd one and my mistake BUT... i accidentally returned a pair of shoes to Brandalley that I hadn't purchased from them. They should have gone back to another company and day me in a rush put them in the Brandalley packaging and with Brandalley paperwork although the shoes didn't correlate with that. I've been trying for over a month to get the shoes back and quite happy to pay the cost if return. However they keep fobbing me off with one line emails saying they have to wait for head office to respond. They have moved warehouses and it's taken a while for goods to register the new warehouse, I've even given them the tracking number, spoken to them on the phone and still nothing! I know it's my fault but still I'm sure even if I'd returned shoes back to them that I had purchased from them I would still be in the same situation. Disgusting service... never will I spend money with this company again!

I can't abide poor customer service and thought long and hard about how many stars to rate this company. I've given three mainly because they do have some good products and I've received some real bargains over the years that I'm very pleased with.
Delivery times aren't super quick but I can't see that they claim they will be so you know what to expect. I don't think they're unreasonable in that respect.
HOWEVER, customer service, hmmmmmmm... definitely needs considerable improvement.
Watch out for their returns policy. They provide a prepaid label for returns but do state that they will deduct £3.50 from the refund in some circumstances. Again, not unreasonable I guess, you can't expect every company to do free returns. It is often cheaper to pay for return postage yourself and not use the label and this is where the problem occurs... they may still deduct the £3.50, i. E. STEAL YOUR MONEY!
I had to contact them to query this recently and they replied by saying they will refund the £3.50 but no apology made for their error, very rude.
It is not right that a company steals your money, if they have a returns policy in place they should make sure they stick by it's rules.
I can't see this company carrying on much longer, this many negative reviews is very damaging. Sort out your customer service, it's not hard!

The worst by far! The delivery timelines are not respected. I have never had an item be delivered on the time they said it would be delivered. They are always delayed, each and every time, and for some reason they don't think it's necessary. To inform their customers when an item is not going to arrive on time, You will just find out about it by chance when u log on into your account

The website has plenty of bugs and glitches. Horrible shopping experience. Even worse customer service. Slow responses, unsatisfying problem resolution.

The merchandise was old and badly stored multiple times.

I've suffered a lot with this website. The sales seem too good to be true most of the time, and thats exactly it.

They r too good to be true.

Absolutely shocking service. My order was due 10 days ago. I have e mailed 3 times and called twice. Each time I am promised a return confirmation of when my order will be delivered, yesterday by a supervisor, Meghan. Nothing. The order was for my sons birthday. He woke up to no presents. No idea when they will arrive - just constant lies and broken promises.

I don't believe genuine sale items - for 3 days sold tried to order dresses from outlet section and every time tried to pay the site would throw me out! The customer support team said my windows issue - but so strange the number of sales items didn't ever go down in the whole time I tried to order? Went on today for another attempt as really wanted the 2 dresses I saw and low and behold gone from 400 + size 10 dresses to less than 10.

Did anyone actually get to order anything?

To be honest if I could I would rate it no stars. All of the products were wrinkled and dirty as if they were sitting in a garage for 10 years. Some had no labels with the size number however one of the dresses you could tell it was size 10 however it had a size number saying size 42! Another dress was delivered but with a different brand name on the label inside the dress-indicating that all of their products are a fake as if they bought it from a charity shop.The quality was absolutely terrible some dresses weren't even sewn properly inside.

Probably the worst online retailer I have ever purchased from. I ordered Converse on 20th May with a delivery date of end of June. It still has not arrived! I keep contacting them and they just blame it on suppliers and make the delivery date later and later. I have had three different delivery dates from them so far. I understand that they may have supplier issues however they are very unapologetic and do not provide email updates to alert you of delays, so unless you contact them you will have no idea where your delivery is! My advice is to avoid buying from Brand Alley.