business logo of BrighterBlooms.com

BrighterBlooms.com

Overview

BrighterBlooms.com has a rating of 4.4 stars from 3,910 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BrighterBlooms.com most frequently mention customer service, good condition and new growth. BrighterBlooms.com ranks 2nd among Plants sites.

service
848
value
36
shipping
35
returns
9
quality
3,593
This company does not typically respond to reviews

Instant Feedback

21,893 reviews
How would you rate BrighterBlooms.com?
grey star
grey star
grey star
grey star
grey star
Virginia
1 review
0 helpful votes
Follow Katharine Y.
Unfollow Katharine Y.
Send Message
Share Review
Report Review

Willow and Other Plant
August 22, 2022

The Willow looked great and seems to be hanging on so far. The ground is soggy and it was much needed. The other smaller plant didn't look as great. It had been ripped somehow in shipping, so some of the blooms fell off. I'm hoping it will perk back up again though. Overall given they were shipped, I thought the plants did pretty well.
Thank you!

Date of experience: August 22, 2022
New Jersey
1 review
0 helpful votes
Follow Julie W.
Unfollow Julie W.
Send Message
Share Review
Report Review

Great transaction
April 19, 2021

My apple tree and hydrangeas came in great condition. Received a free jasmine plant so that was awesome. I planted them the next day and so far the plants are thriving! Will order again from this company.

Date of experience: April 18, 2021
California
1 review
0 helpful votes
Follow Brenda J.
Unfollow Brenda J.
Send Message
Share Review
Report Review

Customer satisfaction
July 26, 2021

We received our Japanese red Maple tree in a timely fashion. The product was packed and shipped very well however upon receipt come out the leaves were dry and falling off branches. We followed instructions to water plants and let the leaves replenish itself. So far it hasn't but it's only been 8 to 10 days.

Date of experience: July 22, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry to hear how your tree arrived! Please keep us posted on how it's doing so that we can assist you further if it does not recover!

Colorado
2 reviews
0 helpful votes
Follow Anne U.
Unfollow Anne U.
Send Message
Share Review
Report Review

Tiny plant ridiculous price
June 13, 2022
Updated review

The plants arrived healthy said they were 1 gallon, I would say 2 quart size. Extremely disappointed. Customer service did give me a discount, and was very professional, only reason I gave a 2 star. I will not recommend this company nor will I make another purchase.

Date of experience: June 11, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry that your plants were not what you expected! We're glad we were able to discount the order to help put them more in line with what you received


Easy website to navigate
May 18, 2022
Previous review

Easy website to navigate. Good prices, the description detail was very informative.

Date of experience: May 18, 2022
Virginia
1 review
0 helpful votes
Follow John D.
Unfollow John D.
Send Message
Share Review
Report Review

Shipment spread out & missing items
April 6, 2025

We ordered several times this spring and have had a very sporadic delivery. It appears we are missing a tree and there is no tracking on the order. Please track this down so we can close this project out.

Date of experience: March 27, 2025
Florida
1 review
0 helpful votes
Follow Debra D.
Unfollow Debra D.
Send Message
Share Review
Report Review

Flowers did not live. I am trying again. Last chance to see if your quality is good.

Date of experience: March 10, 2025
Georgia
1 review
0 helpful votes
Follow Kate A.
Unfollow Kate A.
Send Message
Share Review
Report Review

Dead tree
December 16, 2023

They mailed me a tree that looked horrible when it arrived. I reached out to them with a picture and they simply said that the tree was just shedding leaves and to do a scratch test. I waited a couple of months and reached out again to tell them that it was definitely dead. There response was that there is no warranty. That was a money and time just thrown out the window.

Date of experience: December 9, 2023
Nebraska
1 review
0 helpful votes
Follow Debra N.
Unfollow Debra N.
Send Message
Share Review
Report Review

Double Red Althea
July 7, 2022

Plant arrived on time and in very healthy condition, with loads of buds. It does have "weeping branches" though. I'm hoping this will look more like the tree pictured as the branches get stronger.

Also, the blooms are NOT red.

Date of experience: July 7, 2022
Tennessee
1 review
0 helpful votes
Follow Brett T.
Unfollow Brett T.
Send Message
Share Review
Report Review

Not happy
April 26, 2021

Product showed up almost 2.5 weeks after ordering. The box look like it had been kicked and stepped on.
The two shrubs (payed close to 60$) were worth about 10$ TOTAL and I doubt I will ever order from y'all again

Date of experience: April 23, 2021
Cassidy M. BrighterBlooms.com Rep
over a year old

We are so sorry to hear this and are reaching out privately to offer some assistance.

Washington
1 review
0 helpful votes
Follow Anita E.
Unfollow Anita E.
Send Message
Share Review
Report Review

Condition of delivery
May 8, 2022
Updated review

Loved the Crepe Myrtle tree but the two gardenia bushes I got were in very sad condition when they arrived. I cannot believe what I paid for these tiny little starts which both had broken branches. I am planning on contacting Brighter Booms about a refund or replacement plants.

Date of experience: May 8, 2022

Easy shopping...
April 4, 2022
Previous review

Easy shopping... great descriptions!

Date of experience: April 4, 2022