Overview
BrighterBlooms.com has a rating of 4.4 stars from 3,910 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BrighterBlooms.com most frequently mention customer service, good condition and new growth. BrighterBlooms.com ranks 2nd among Plants sites.
Instant Feedback
The plant was delivered yesterday late so I was not able to open the box until this morning. The plant did not look well!It was very dry and the leaves were all wilted. I planted it anyway and gave it a good drink Sorry I can not send you a picture I don't have a camera. I am hoping it will come back! Beverly Pangrazzi
The 10 plants 1 gallon winter green boxwood foliage was barely as bod as my hand. The plants struggled and never grew the entire season. The junipers 2-3 feet tall never grew. The bottom of 4 of the trees died.
When I looked up the bush, the price came up at 79.99. Once they werte in my cart and I was checking out the price jumoed to 89.99! Bait and switch?
I received an email from the customer service department. They immediately resolved my issue. The plants came in today and they are beautiful, exactly what I envisioned! I will definitely purchase from them again!
When I looked up the bush, the price came up at 79.99. Once they werte in my cart and I was checking out the price jumoed to 89.99! Bait and switch?
Jason was very helpful. He showed me how to see if particular palms could ship to Texas. Very professional! One palm arrived with a couple of branches folded underneath it. But I am following the directions. I hope they come back!
Jason was very helpful. He showed me how to see if particular palms could ship to Texas. Very professional!
First order was lost in shipping and finally showed up after 12 days. Customer service sent out a second tree immediately upon contact which did show up at the designated arrival time in much better shape.
I ordered small lime, orange, and lemon trees; 2 of which seemed to be in great shape when they arrived. However, the largest plant had 95% of its leaves knocked off during shipping, it does seem to be recovering quickly with some baby leaves already started. Overall happy.
Roots bag was really dry, leaves extremely shocked with many of them blackening. I've been trying to nurse it along hoping the roots set in before it dies, and so far its not dead. This specific purchase has been a rough experience.
I ordered 3 trees, indoor, patio, outdoor. All got stuck in a winter ice storm in shipping. The indoor tree definitely didn't make it and BB quickly replaced after sending pictures. Time will till on the remaining two once summer gets closer.
My willow trees were delivered promptly and in great condition with pots that could have kept them for a good while before planting.
Also the call I made was answered promptly by an excellent knowledgeable person.
These trees looked terrible when they arrived. Any packing around the roots had completely fallen away. Leaves looked dry and withered. I will consider myself fortunate if they survive. I would never order anything from Brighter Blooms again.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!