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GB
1 review
0 helpful votes
Follow Clare K.
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This has a very large catalogue of British TV programs and movies, they've created their own content and you're able to find unaired episodes and content available nowhere else. I use this app way more than I use Netflix. I do have concerns about security since I my password was hacked, I now have someone watching my account in Kent and the only way to get rid of them is by totally deleting my account along with active subscription, watch lists and user profiles. Currently Britbox does not require additional password checks if you change the password, nor can they delete the other person using your account, so if this hacker decides to share the account with 5 other people I would effectively booted out of my own subscription, they can also delete my entire account or change it to their own email and password and there is nothing I could do but unsubscribe. Britbox have been totally unhelpful in this.

Date of experience: July 8, 2021
Pennsylvania
3 reviews
8 helpful votes
Follow Janet S.
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Based on other reviews this is probably pointless. I haven't had any of the problems other people have had. I loved Brit box. But I just started a series and there were ads. I pay for television so I don't have to watch ads. I hate them. I cancelled my subscription.

Date of experience: October 28, 2019
New York
1 review
2 helpful votes
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Can't Stream Grace
May 30, 2023

I contacted Britbox to tell them I can't view Grace on their network. I have a Samsung tv.
This occurred five weeks ago. They are aware of the problem and are still unable to fix this.

Date of experience: May 30, 2023
Canada
1 review
6 helpful votes
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Why bother paying?
November 11, 2018

I haven't tried it given the overall rating.
However, streaming is the future but I haven't cut my cable just yet.
There are so many free streaming apps now, why would you pay?
Even buying Roku, FireTV and IPTV boxes with cheap subscriptions, may not be the answer.
I use Chromecast and Youtube for a lot of my, mostly free, TV and Movie watching.

Date of experience: November 11, 2018
Canada
1 review
12 helpful votes
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Disappointed
December 9, 2018

While it would be nice to see britbox succeed, their lack of service, untrained help desk, inabilities to accept credit card changes in the Canadian market and general ineptitude make them not worth your time or money.
Empty promises of call back and general attitude of "oh well" and " you have to understand" by VERY apparently abandoned and so, unconcerned people on the help desk show lack of managerial leadership and general dysfunction within the organization. Other reviews are bearing this out as well Looks like BritBox can't even be bothered to read their reviews. Too bad for them Don't use this frustrating and uncaring product from an organization that is disengaged.

Date of experience: December 9, 2018
GB
1 review
10 helpful votes
Follow Stewie G.
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BritBox is OK if you love UK TV. It's got a load of stuff on there, but the fact that it's not iPlayer is just frankly baffling.

There are so many navigation issues and the whole scrolling to the next episode is just awful.

Maybe come back in a year, but right now, the flaws are really glaring and there's just not enough here to make it worth watching past the free trial.

Date of experience: January 22, 2020
California
1 review
10 helpful votes
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Worst Service Even
February 5, 2020

Their service is awful. Programs, if you can get them, are great, but their streaming is awful. We have paid for Britbox for over a year. We cannot get it directly but finally figured out we could go through Apple TV. Now they won't allow it. Anything we try comes up with a request for us to try it free and follows with "unfortunately Britbox is only available in the US and Canada". We live in California and as far as I am aware we are a part of the US. IT is so frustrating I strongly advise against anyone paying for their non-service

Date of experience: February 5, 2020
North Carolina
1 review
6 helpful votes
Follow Rea L.
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We signed up for a 3 month run on BritBox but the user interface is clunky and not user friendly. Additionally even though we can connect & watch Netflix and Hulu the BritBox application has trouble connecting to the internet. Not impressed. Will probably drop the service after the 3 months are up...

Date of experience: August 17, 2019
Oregon
2 reviews
8 helpful votes
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Same Old Same Old
May 22, 2022

I live in the states and really like to watch British TV. Of course it was great. New programs to me but quickly realized that new or newer programs are few and far between, says just added, but there's nothing new for weeks or mths. Is there a certain time of the mth that they actually add new programs? Adding very old programs is BS... its not worth the money

Date of experience: May 22, 2022
GB
1 review
3 helpful votes
Follow Ashley G.
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Initially the sound quality was dire. I couldn't follow any spoken exchanges because words are broken up by the poor quality. I gave up half way through an episode of Vera. However, the problem appears to have been fixed and the sound quality is now good. It's great to be able to catch up on missed episodes and watch favourite episodes from past series again.

Date of experience: January 16, 2020
New York
1 review
14 helpful votes
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Got this service as a gift and they automatically renewed it and charged me card. I cancelled immediately (within two days of the charge) and they refuse to refund my money. Calls asking to speak to a supervisor go unanswered. Terrible site, terrible customer service!

Date of experience: December 16, 2019
GB
1 review
1 helpful vote
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Really bad service
March 6, 2020

This does not work on my internet connection but my other services do there are constant problems with buffering when I messaged britbox they keep saying they are trying to resolve the problem and send a link to report problems but you cant get to the link for help my internet works on all sites

Date of experience: March 6, 2020
GB
1 review
10 helpful votes
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Very poor
March 29, 2020

Got this with the 30 day free trial, which I thought was an extremely generous trial - now I know why. Simply cannot get it to work on either of my Samsung TV's, despite them being under 2 years old. I've got the app on one of them however it directs you to the site to input a code but there is absolutely nowhere on the site to input it and I've spent around an hour looking.

Works on my phone and tablet but the sound quality is so poor I have to run it through my speaker. I'll keep it for the trial but never would I pay for this, it is absolutely dire.

Date of experience: March 29, 2020
California
2 reviews
0 helpful votes
Follow Jeannette G.
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BritBox has a few glitches.
The first is that the streaming spends a lot of time buffering.
If you stop watching a show in the middle, the bird box will not take you back to the last show that you were viewing so you have to put everything on your watchlist
It would be great if viewers were allowed to leave reviews on individual shows. They have a lot of good content, but they also have an equal amount of stuff that I don't ever want to watch.

Date of experience: May 17, 2020
GB
1 review
10 helpful votes
Follow Matthew S.
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Although Britbox has an impressive collection of programmes it is badly let down by just not being user friendly. An example; when you have watched a programme and want to delete it from the "continue watching", if you google how to do this it tells you to go to the watchlist at the top of the screen... problem is is that it's not there!
Designed by people who obviously don't use Britbox themselves!

Date of experience: June 27, 2020
Arizona
4 reviews
11 helpful votes
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Fraud
March 5, 2020

I took the free trial and liked it so I signed up on 1/21/2020. The one year price was 69.99. Yesterday I got my credit card bill. I'd been charged 76.01. I demanded a refund of the difference and was refused. I demanded that my subscription be cancelled and the full amount refunded. I was refused. As of yesterday, Britbox website is still concealing the additional charge.

Date of experience: March 5, 2020
Massachusetts
2 reviews
31 helpful votes
Follow Robert P.
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Promise more, get less
October 16, 2017

When I saw the list of BBC programs presented, I signed up with cautious enthusiasm. Too many unfulfilled promises. When I sign in, I get the same as any net surfer. I have to dig and dig to get back to any of my programs. No record kept of viewing. Then, on a number of good shows with many seasons, they have maybe one season or two. And many of the BBC shows I was hoping were buried somewhere in the jumble of snippets were never even mentioned. Only a very small part of the BBC library is offered. I'll cancel after 3 months and try Acorn. They seem a bit more forthcoming with what they have.

Date of experience: October 16, 2017
Florida
1 review
5 helpful votes
Follow D H.
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So disappointing,
November 5, 2019

As someone else said the content is good, but the navigation is atrocious. I wish I had read the reviews before paying for a year... there is no refund. It doesn't caste, it doesn't show which shows you've watched, etc. sure hope it improves before my subscription is over.

Date of experience: November 5, 2019
Idaho
1 review
0 helpful votes
Follow Robert K.
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WEB browser and android app seem to have the same problems positioning when switching episodes.
If the episode you want to switch to has been watched previously it is nearly impossible to stream it again.
Streaming itself works just fine once you position to where you want to go.

Date of experience: May 31, 2020
Nevada
1 review
2 helpful votes
Follow R P.
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So disappointed
August 15, 2020

I'm three days in to my free trial and though this is the only streaming service I wanted I'm going to cancel tonight. Unfortunately, the streaming is terrible; there is constant buffering, stuttering and freezing. I'll give Acorn a go. :(

Date of experience: August 15, 2020

Overview

Britbox has a rating of 1.6 stars from 322 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Britbox most frequently mention customer service, free trial and credit card. Britbox ranks 197th among Streaming Movies sites.

service
57
value
55
shipping
9
returns
15
quality
45