British Gas

British Gas call centre staff (After I get past the half hour wait to be answered) cannot understand a simple query about my smart meter readings and the fact that I cannot enter Gas meter readings on line. The call handler could not understand I wanted to increase my direct debit, which by the way can't be done on the website on the customer account page, and when I asked to change my direct debit (as most customers will soon need to do) I was put on hold for 10 minutes, then cut off. Absolute crap!

Come on British Gas, get your act together. Improve your call centre training and get the website and App working properly for basic functions like meter readings and Direct Debit management, or when the energy crisis has passed, your customer base will be reduced to the old folk who never change their supplier until they die, and the idiots who never bother to check for a better deal elsewhere.

Shocking and unacceptable service!

British Gas never understood our complaint. We have been with British Gas for over 40 years with multiple buy to let and residential accounts based in London.
We were trying to remove an inherited prepaid electric meter when we bought our house in July 2022.
Each time we called British Gas we would be asked to wait until they could verify our credit score. First we were asked to wait 6 months, then asked to wait another 6 months. After 1 year of waiting, we were told to contact Experian who informed us of no issue their end. Then I was asked to contact Equifax who also said there was no issue their end. Never have we had a problem paying our utility bills. At this point 18 months has rolled by and we're still on the pre paid meter. British Gas then tell me it's due to a missed payment by 2 days 6 months prior. So British Gas then advise us to wait another 3 months and he was incredibly rude to me on the phone.
We have now changed all our energy accounts for residential and buy to let accounts to another supplier after being supplied by British Gas for over 40 years. Absolutely shocking service by British Gas. We will be telling everyone in our business and social network about the horrendous service you have provided.

British Gas is the worst company ever!. BE AWARE of what they will do to your credit report! After failing of providing the bills and really messy situation after the transfer from another energy provider, they just put "non payment" in my credit report FOUR TIMES in one go just for one bill! And refusing to remove it after numerous complaints even though it was their fault! Thanks for treating customers like that and damaging my credit for 7 years! I'm definitely swapping for a better provider! The worst company!

… Account
British gas have been taking money from my bank account for 4 years without my knowledge for policy for boiler care and drains without my knowledge from my bank account. The amount was £11.64 pence they just did automatic renewal.
This company are crooks do not use. Because the amount was very little I didn't notice. Even the customer service team were really rude. Can a company steal money without your consent really terrible company I give them rating of -0. I definitely will be taking legal advice also writing to the ombudsman about this criminal company I didn't realise the British gas is a cowboy company. After stealing money from my account for 4 years they offered my 98 pounds I would advise customers to stay away from this company

So, with all the endless possibilities around regarding changing suppliers, I thought I might have a look at what my existing supplier, British Gas has on offer. As I have a couple of properties I thought they might have a better offer than my tried and tested tariff which I hadn't bothered to look at for years. Well, there isn't anything better. However, if you want to carry on then we will send you a £50 Amazon voucher. I duly applied several weeks ago, and after x 2 phone calls, I'm still waiting. I've heard many other complaints on customers not receiving theirs also. After all, I give them my business and practically wipe their behinds by giving u. T. D member readings and registering all online to! Ale it easy for them. It's always the Same thing with all big companies: promises never stack up, ever. Well, I've just told them to sort it in a week or I'm off to someone else who can also save me a few hundred a year. No real reason for being loyal with these people: you are irrelevant in their sea of profits. Just a little home owner.

Hello I've just spoken a customer service person for British Gas who was very helpful about changing my supply

"Avoid British gas at all cost" They didn't bring bill for almost 11 months when they finally brought it it was almost £2000 for just gas. Prior to this I spoke to multiple staff to figure out if I was In debt they said no. Boom almost 2000£ debt. The staff are not well trained they seem very clueless on what is going on with my account. I decided to pay this debt on monthly direct debit which was set up by a member of thier staff, they said the debt was going to my credit score if I didn't pay before 1 year, I agreed to pay within 1 year. 2 months went by no money was taken from the direct debit, I contacted them again they said the debt was going to my credit score regardless of how I pay because I moved to another supplier which I was never told. I called them more than 10 times for them to please take the monthly agreed payment it was to no avail. It took months and staying on the line for multiple hours before this could be fixed. Then I moved my gas to another company by June 2023 they blocked it I called British gas to ask why I can't move they said they have rectified it I called the other company they said it is still blocked this is October 2023 I am still struggling with British gas on phone just to be able to move. I am writing this review with a very sad heart because this company has caused me so much mental, emotional and physical stress and trauma that I still haven't gotten out of. I am still in shock how clueless the staffs are. If I could change the hand of clock I would never go close to a company like this.

Absolute rubbish. I Have tried to obtain a bill and have used the on line chat. The call centre is based in India and they are very difficult to communicate with, finally I chatted with a supervisor named Fauzi he was a devious twisted individual who tried as hard as possible to get me to pay by direct debit and suggesting that the Government rebate had not been received by British Gas. All fantasy they are tasked with bringing in as much money without regard to the customers financial position or requirement for the service.

They lied to me. British gas trading limited do not deserve the name British the great British public need to know the truth about bg they are lies and cheats. And they charge me a daily standing charge when i was cut off from my supply

Incompetence and inefficiency at it's most profound. Found out after several months we were on estimated bills. Requested technician, several weeks later and having to wait in all day and turf out everything in order for the meter/comms hub to be seen for him to look at a light and say he can't do anything. Its a known fault, why didn't someone say on the phone to check; it would have taken 2 seconds, rather than waste my time, the technicians etc. To exercurbate it further, to try and complain is painful in the extreme. The complaints email and even the CEO's are apparently full and returned, unread! I finally get a reply and it was totally unacceptable. This is a disgrace, totally incompetent, inefficient and this needs to be addressed. I'll now have to wait another several weeks to get this resolved - totally unacceptable! Charlie W