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They sent the wrong sized bed not once, but twice. Then I wanted to return it because it's a low quality bed and does not provide appropriate support and leads to lower back pain. They said I was out of the trial period, but I thought it shouldn't start until I got the right sized bed and they reluctantly agreed to a return within 30 days. Then, you're supposed to donate the bed to a local charity and if you have trouble, to call them and they will help you find a donation site. I had trouble and called multiple times, but they would not call me back. Just after the 30 days, I finally found someone and sent proof of donation, but again they refused to call me back after multiple phone calls and multiple emails. Bottom line, they will not stand behind their product and why should they as they know it's junk.
Tip for consumers:
Dishonest company probably going to go bankrupt.
Update: Lately Brooklyn Bedding has been incentivizing happy customers to provide reviews in exchange for free pillows or sheets. Reputable companies shouldn't have to pay customers for reviews.
I found Brooklyn Bedding through some online reviews (forums and blogs). Previously I had purchased a Casper and it was awful. I took a chance and order a soft #bestmattressever. It was a very comfortable bed. Unfortunately, I ordered a soft, which didn't provide the support I needed. After a few weeks my lower back began to hurt. I contacted their customer service and they said I could return the soft in exchange for a medium, but I wouldn't be able to return the medium if it didn't work out. I don't blame but I decided against taking the risk of being out ~$700 if the medium didn't work out. I'm waiting for their shipping company to come and take the bed away now.
Tip for consumers:
1. Read the positive reviews with some skepticism - the review may have been "bought" with free pillows or bedsheets.
2. Keep in mind that if you don't like you can return it but you get only one chance. Unless you are absolutely 100% certain, consider a mattress company that provides more configurable options and a willingness to adjust the firmness of the mattress, in addition to a 100 or 120 trial period and a fee-free return policy.
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