Brothers Trucks

There is no one there that knows what they are doing. I spent thousands of dollars at Brothers and every order was either wrong or missing parts. Trying to get someone on the phone is an all day event. I will not order from them again.

Horrible customer service, lie about accepting returns and never get back to you when there is a problem.
For further details... read my review on Yelp!
I was told they would accept a return, told to get the return form off their website where there isn't any, got the same customer service person on several occasions (meaning he's the only guy), told he would email me the return form, called again because it was never received, then told it would be snail mailed to me and I'm still waiting for it! (this was over two weeks ago. I know snail mail is slow, but from California to Idaho only takes two or three days.) This company does not keep stock. When you place an order, they order it from another company, alter the package, then send it to you at an increased price. (Brothers, I dare you to tell me you don't do this. I am in possession of a box you did this very thing to!)
Save yourself some trouble and go to LMC Trucks - they're awesome!

Without going into all issues with Brothers Trucks... Don't Buy from them... Lied to cover lies... Never shipped Tailgate for my 67 C10 even said it had been shipped. Charged my credit card... John Sales manager believes he is All Powerful and refused to send tailgate after he read my review elsewhere... Only good thing Steve Flanders one of the owners replied to my email and called me... He allowed me to give all information about the issues... Worse customer service I've ever experienced... Manager John did nothing to keep my business NOTHING... I will never purchase from Brothers trucks again... Ordered same part from LMC parts it was cheaper and I was treated with respect and professionalism... My 67 C10 will be on show scene a bit later than I wanted... But can't wait to share with my custom Car friends the story and frustration of this Encounter...

I received my tailgate for my chevy pick up only for it to have been damaged during the shipping process. They told me that they were going to have ups pick it up and have a new one sent my way. Ups picked up the tailgate no problem. Fast forward a month later and still no new tailgate and now brothers trucks is claiming they dont have record of my purchase. I am out roughly 600 dollars and still trying to deal with them. Keep your money and stay away from these crooks.

Brothers trucks are thief's that ripped off my wife over $700. Nothing but $#*!in thief's. She ordered a windshield and a seat cover and it's been 2 years with like 5 promises to return her money... but they never do

Have ordered parts from there pieces of $#*! and they never ha e anything in stock, when parts do come in they ne er call you to tell you so your hanging in limbo until you call them back. Dontbuy their aluminum gas tanks for relocation piss poor design. Will be buying. Y parts from another supplier that reliable.

HOPELESS. I'm based in the UK and ordered parts for my '54 truck. They left some parts out of the order and sent me parts for a truck I don't even have. Unbelievably bad service. I had an email to say the parts had been despatched, yet when I logged in to my account there was no tracking details and therefore couldn't actually tell me wether the parts had been sent. You phone and you have to wait ages on hold (come on Chaps when the phone lines are this busy all the time it means you need more staff on the phones!). They only have one chap who deals with overseas orders and if he's off your stuffed and he's hopeless at communicating. Another lost customer Brothers!

Ordered door for a 55, took almost 4 months. AfterOrdering and waiting 2 weeks I called and they said it was back ordered, took another 4 weeks, it came trashed, waited 2 nd one came trashed lying the hole time, they finally packaged it differently got 3 rd door, they never reimbursed me or took any money off, bad business

I have given up on them.
Wrong parts when you finally receive them, online chat does not work, cart empties it self every hours, guys that work there cannot give correct info on suitable parts when you cam up.

Placed an order with them in December 2021
Received order but shorted me a tee shirt. No big deal, called them and they told me it was not in stock, ok no problem! Called them in may 2022, still not in stock so I asked for refund. Person who took call said he would credit me. Guess what? No refund! What a joke of a company.the price of a tee shirt is not going to break me but it's the point! Tons of bad reviews about this place! I am going out of my way to tell everyone on my truck forums and friends to not even think about this place! What a bad company! Like I said just read the reviews! They can't get away from that!

I have been going to brothers for at ib12 years. The service at the counter has been terrible over the last 5 years. If Mark isn't there walk out. I waited for 55 minutes. 430 till 525. Then I walked out. Lost a customer for a ten dollar part.
I will make the drive to the truck shop

They charged my credit card, but never sent parts. I then spoke to Alex (manager) who said they were increasing shipping charges by $150 dollars and that I wouldn't get parts unless I paid more despite written confirmed order amount. I filed a FRAUD dispute with my credit card company already and claim with Better Business Bureau. I am sure VISA and BBB will take care of it, but a big headache. Also filed complaint with California state prosecutor. Hopefully other people will get some parts that they already ordered before they are shut down.

Pretty much what everyone else here says. Don't even bother trying to contact them. Tried every avenue they provide, email, phone, live chat. Nothing. Take your money and run anywhere else.

The cheery intro, Hi, I'm Steve. My brother and I own this company and we have knowledgeable and caring expert car guys like you that will help you with your car needs" (paraphrased) is total B/S!

Alex, the customer service supervisor, has apparently cultivated a culture or rudeness and dishonesty as the norm for his telephone staff. I initially got a man on the phone who gave me incorrect information. I complained and asked to speak to his manager. Alex called me the next day to promise all would be made right, that I would receive a return authorization number and shipping label for the wrong part received. Never received the RA despite numerous calls ("you are number 11 in the que") and lots of wasted time. When I did receive a call back I was greeted with a surly "Brothers Trucks!"... NOT a "Hello sir, I am B*** and I'm calling you back to receive your order". Just basic phone etiquette isn't part of their training.

I've stopped payment through my credit card company and I intend to Never deal with these people again.

Going on a month here in the next day or two and have not received my order. I had contacted coustmer service on 5-8-20 asking for a update the replied the next day say not all of my order was in stock yet and it would be by the 15th and itd ship that day its been two weeks since the 15 still nothing have tried getting ahold of them again only to no receive a response this is ridiculous wouldn't recommend anyone doing business with this company

Brothers truck is not very customer friendly and when you check out, you would think the costs would be finalized but no, they want to inflate the shipping. Going to LMC from now on...

I own a hotrod shop. I have spent thousand and thousands of dollars at Brothers. I've kept my mouth shut for years. I've pretty much experienced every one of the complaints listed in these ratings. Glutton for punishment I guess. I have a stack of parts that I have unsucessfully tried to send back. Wrong parts, damaged parts, poor quality parts, terrible customer service, the only thing that they seam to be efficient at is charging your credit card. The "Brothers" need to take some of there advertising budget, pumping themselves up on TV and pay for better employee's, and service after the sale. I want a company I can trust, that I don't have to check every part in every order and every freight bill to see if I'm getting bent over. If I have a parts return, I want to be able to return them. Initially, when they were pretty much the only game in town, they were good. That was years ago. I will admit their web site is slick, just like them. There are other parts places out there---go to them.

I ordered parts from them and one of the parts was on back order. I called in a couple of times and got different stories about what was happening with the part. I had to cancel this order and while I was on with their rep I asked for any promotions or if they could do anything for me for the inconvenience of having a mechanic schedule work on my vehicle and not having all of the parts costing me time and money. Their person told me that this weekend was Memorial Day just use that. Well, they didn't run any promotions for Memorial Day. So, I cancelled my $1500 order I had sitting in a cart after talking with Alex Delgado who said he "would talk with his staff" and did nothing to take care of me.

All of the people that I spoke with, just in general, were cold and kind of $#*!s. I don't think any of them know how to work for a customer. I did take my business to LMC and if you call and send in your DD214 you can get a Military discount.

I will not use them again and if I have to pay more for parts at another business it is money well spent.

It took way longer to arrive and the fit did not look good at all. The glue also did not work at alllll! Overall it was just a terrible buy. Never buying from this website again!

We order a back sliding widow for our 1986 K3500 online, and it did not show up to our Business address (our ship to address) we waited a few more days and still no parts, I got a phone call from an unknown number which thankfully I answered come to find out it was from a person that bought our old house 6hrs away, he said our parts were there I called Brothers & I was on hold for an hour before I talked to Vernon, he said it was our fault because we didn't changed the ship to address online, the correct ship to address was on our invoice from when we placed the order. Vernon called me a liar and said we would have to pay additional freight to get our part sent to us. I asked to talked to his supervisor, he said to hold on, he came back a few minutes later and said they would pick it up and would he would send a tracking number. I have never received a tracking number or heard back from anyone! Luckily I have an employee that lives down where the part was sent and he picked it up for us. They lost a customer.

Was interested in a vintage air system for my 1981 gmc 1500. Their website shows a complete AC system for my truck with pictures of a vintage air equipment. One would assume you were buying vintage air right? Wrong! These systems have to be configured for each application but there was no way to configure it on the website. So I called 2 times: first time 20 in the cue, 2nd time 17 so decided to use chat. No chat, just can send a message so i did. 2 days and i got a reply which was not helpful and was told i needed to call. Replied to PM then another day got a reply same as the first one. I finally decided to call, 15 in the cue so i waited and 45 minutes later got the worst customer servce rep ever. He told me the system i would be getting was an old air system not the vintage air system shown in the pix with the product description on the web page. I said thats deceptive advertizing and he tried to tell me that was a generic pix. When i inquired about which old air system i would be getting he read the product description right off the web page and that i had in front of me which was vague and why i called in the first place. I finally thanked him and got off the line thankful I never pulled the trigger and bought the system. I won't fool with them again.

Ordered ABS headliner for my 52 chevy. 2 weeks still not here.
I should have read the reviews first because I could have ordered from a dozen different places.
NEVER AGAIN
1 STAR BECAUSE I HAD TO

Terrible service no call back or email lied too do not buy from them!