Brown Paper Tickets

Brown Paper Tickets was an absolute nightmare to deal with. Their customer service was rude, dismissive, and acted like my issues were completely unimportant. It felt like their staff was more concerned with playing office politics than actually helping clients, making the whole experience frustrating and exhausting. Deadlines were missed, communication was horrendous, and I constantly felt like they didn't care about the success of my event. They treated their customers like we were inconveniences, not valued clients. I will never use this service again. Ever.

I wouldn't recommend using this service unless you want to risk losing your money and dealing with an unresponsive customer service system. It's a shame because I was really looking forward to the event results, but this experience has soured my view entirely.

Brown Paper Tickets is a chaotic company with a chaotic management that doesn't have any clear direction. The leadership of this company is going nowhere because the management don't take care of the employees and don't do anything to improve the work environment for the employees. I suggest that you avoid working here.

If you actually want to get paid, avoid using this company! They will tell too many excuses and lies just to keep you from getting your money! It's a terrible company and management. Beware!

These people owe so much money to so many people! Just beware and avoid using their services if you don't want to be owed! What they tell you are lies and the five star reviews are fake!

Their platform has so many problems in it that we don't get paid for the sales! Trying to work things out with the management was so stressful, it was so terrible and traumatizing!

I tried contacting them, called a million times, nothing but a stupid automated message! Emails? Crickets! Then, the worst part, they wouldn't pay me back for the tickets they sold! My money, the money from all those attendees, just vanished into thin air. Their reports were useless too, no way to track anything. Who knows where that money went?

Using Brown Paper Tickets for our charity event was a breeze. The platform was user-friendly, allowing us to set up and manage ticket sales effortlessly, while their customer support team was responsive and helpful throughout the process. The detailed sales reports provided valuable insights that contributed to the overall success of our event.

Purchasing tickets at BPT is seamless. It gave me quick and hassle-free access to the most popular events in town. This makes my experience enjoyable and completely stress-free.

I had a wonderful experience purchasing tickets for a local theater production through Brown Paper Tickets. The checkout process was smooth and secure, and I appreciated the low service fees compared to other ticketing platforms. This made the whole experience affordable and enjoyable.

Brown Paper Tickets has the worst customer service and awfully fees that are out of most people's budgets. Please beware and avoid wasting your time and money. I regret my decision to trust these horrible, fake people with my event needs. Never again!

Booking tickets for a live music event via Brown Paper Tickets was a seamless and delightful process.
The platform was straightforward, enabling me to easily select and buy my tickets without any hassle.

I recently purchased tickets through Brown Paper Tickets for a local jazz concert, and the experience was seamless from start to finish. The site was user-friendly, making it easy to find the event and secure my seats without any fuss.

They are scammers. Never buy tickets from this company! Promised a refund for the event cancellation. I have done everything in the right time, so they were lying that they will soon send my money back. But it is already 3 years past and now they are saying they are not gonna ever do it. DO NOT USE them for tickets!

Online transactions should be fast, efficient, and safe. But BEWARE because you don't get the tickets you paid for and customer service is HORRIBLE!

Using Brown Paper Tickets for event planning was a seamless and efficient experience. Their customer service was top-notch, promptly assisting with any inquiries, and making the whole process smooth and stress-free..

The tickets I purchased here were good and cheaper compared to similar sites. This combination of hassle-free service and cost-effectiveness is something I would consider when buying tickets again. Highly recommended!

Receiving my tickets via mail in no time at all highlighted the convenience of buying from this place. It's a great venue for purchasing tickets for any event. The ease and speed of the transaction made it one of the most convenient ways to acquire event tickets. I thoroughly enjoyed my purchasing experience with them!

I used Brown Paper Tickets services for my one act play festival, Women At Play(s), which promotes women in the arts as well as diversity in MARCH 2020. They still have not given me all the ticket money that my audience members paid to see my show. I made numerous phone calls and sent emails with only an automated reply. I filed a complaint with the state of Washington which mandated them to pay. And I am still waiting for my money. Please be warned.

As a venue, we would never use Brown Paper tickets again. They have over $ 900.00 of our community theater ticket sale monies and they are totally non responsive. How any venue is still working with them, I cannot understand. There are so many better options out there. Beware

If you're fed up with the Ticketmaster experience, you might be as delighted as I am with Brown Paper Tickets.

First of all, the per-ticket surcharge is tiny: only 3.5% plus 99 cents -- except that for the many free events, there's no service fee whatever. (You can easily search for free events and others that are heavily discounted.) And five percent of net sales go to a charity of the patron's choosing.

Tickets are refundable, can be resold, and can be sent to your phone. The site provides extensive event information, with maps. There's 24/7 toll-free customer service.

We held a Halloween event in 2020 and had guests pay through BrownPaperTickets. Our guests paid over $1400 through the BPT platform. They have paid us absolutely nothing. We've sent email after email, they did not respond to any of them. They disconnected their phone service. We discovered a WA attorney general complaint against them requiring them to repay all owed funds within 7 months (November 2021). Here it is, August 2022, and still we've seen zip from them. Support emails just say "we're working on it" and there's no way to speak to anyone in person. DO NOT USE!

My choral group used BPT for our concerts. We are still waiting for the $1000 we are owed for our June 2023 concert receipts. Repeated attempts to contact them have proved fruitless. We are a small organization and $1000 is a significant loss. My recommendation is not to use this "service" unless you are prepared to never see the proceeds from your event.;