Brown Paper TicketsReviews 126

Brown Paper Tickets is without question one of the worst companies a person could ever work for. The so-called leaders are a complete disappointment—idle, detached, and utterly incompetent. Nothing meaningful ever gets done because those in charge seem more interested in showing off than leading. Many act with open hostility and arrogance, speaking down to employees as if respect were optional. It is a place that drains your motivation and punishes anyone who dares to care about their work.

The customer service is an absolute disgrace. No one takes responsibility for anything, and every interaction feels like you're dealing with people who just don't care. All that matters to this company is squeezing out every cent. Brown Paper Tickets is nothing more than a greedy, careless mess that takes advantage of customers who trust them. Save yourself the anger and disappointment—this company is not worth a single moment of your time.

I purchased tickets years ago for an event that was cancelled, yet I am still empty-handed. Reaching their so-called support was like shouting into a void, and when I finally got through, the response was dismissive, cold, and absolutely worthless. No effort, no accountability, nothing but empty words. After all this time, my money is still gone, and it feels like I have been strung along and ignored on purpose. This company treats customers with contempt and gets away with it.

The management and leadership of this company are disgraceful. They manipulate independent artists and small businesses, taking advantage of hardworking people trying to earn an honest living. It is shocking and cruel that anyone in a position of power would treat others this way. Their actions are unethical, exploitative, and completely unforgivable.

This platform completely robbed us. As new business owners, we entrusted them to handle ticket sales for multiple shows, and to this day, they've never released the funds. There's no way to reach an actual person, only silence and false promises that lead nowhere. Their deceit forced us to drain our own savings just to keep our theatre alive, and the damage it caused was crushing. Years have passed, and they still haven't made things right. They pocketed money from families who supported our work and left us with nothing. This company is a disgrace, untrustworthy, predatory, and destructive. Avoid them at all costs.

I cannot believe this company is still allowed to operate. We paid for ticketing services and were met with complete silence once they had our funds. No refunds, no updates, no accountability—just months of being ignored while our event suffered. This wasn't just poor service—it felt like a scam, and the damage they caused still lingers.

I paid for tickets months ago, and when the event was canceled, the company vanished into thin air. No refund, no responses - just complete silence. I sent emails, messaged on social media, and tried every possible way to get help. Nothing. Not even a basic acknowledgement. It is absolutely disgraceful that a company can snatch you money, fail to deliver, and then act like you don't exist. The customer service is a joke. This isn't just a bad service - it's outright disrespect. I'll never spend another cent with this company.

The peoplke at BPT are dishonest and shameless. They make bold promises about payments of what they owe and never follow through—not a cent. Trying to get answers is a complete joke. You won't get help, only could, robotic replies that go nowhere. There is zero accountability, no intention to resolve anything. Choosing them was a massive mistake I regret every day. Do not fall for the same trap. You'll end up frustrated, ignored, and cheated.

Nothing good comes from this company and its leadership. Besides the decent health benefits package, there's nothing good about working for Brown Paper Tickets. The compensation is below the industry average, and the leadership we have is too incompetent and immature. Also, we have a stressful and hectic work environment.

If you want to be out of business after your first event, BPT is for you! But it would be insane for any business owner to want that! However, that's gonna happen if you let BPT management manage your event! Avoid fast!

Brown Paper Tickets is disorganized because the leadership is chaotic. Our own supervisors are coordinated, yet they expect employees to be coordinated with them. We often receive conflicting instructions, and our schedules are a mess! I don't think I've had a peaceful moment during my whole stay here.

Bad management. They scam people and don't pay them which is illegal! I hope they get sued and pay fines because what they did to small businesses was terrible!

Don't use Brown Paper Tickets! I purchased some tickets from them for Comic Con but never received them. I tried contacting them for a refund, but they never gave me my money back! Stay away unless you want to get scammed!

RUDE staff RUDE management! They don't pay you yet disrespect you, turns hostile, it's horrible! This company is a SCAM so BEWARE and AVOID!

A scam of a company! Seriously DO NOT do business with Brown Paper Tickets! They will take your moeny and avoid you when it's time to pay! Horrible company, unethical owners!