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Brown Paper Tickets has a rating of 3.2 stars from 105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Brown Paper Tickets most frequently mention customer service. Brown Paper Tickets ranks 26th among Tickets sites.
Using Brown Paper Tickets for our charity event was a breeze. The platform was user-friendly, allowing us to set up and manage ticket sales effortlessly, while their customer support team was responsive and helpful throughout the process. The detailed sales reports provided valuable insights that contributed to the overall success of our event.
Brown Paper Tickets was a complete disaster from start to finish. The customer service was horrendous, a total red flag. It felt like nobody knew what they were doing, and getting even basic responses was a nuisance. The platform was riddled with glitches, making it impossible to manage events properly. Worse yet, the payout delays were unacceptable. It was left waiting for payments long after events had ended. The lack of transparency and accountability made everything feel like a waste of time and money. I can't believe I ever trusted them with my events.
Great place to buy tickets! If you're fed up with Ticketmaster you should check out Brown Paper Tickets. The website is easy to use and I always find the tickets I'm looking for at a great price.
For more than a year, I have been purchasing tickets from BPT and don't have any issues. It is easy to use, it provides me with details about the different events and concerts.
This is the absolute most disgraceful company. DO NOT USE THEM!
We did 3 shows in 2020 and still have not gotten paid.
No one will respond or speak to us.
Affordable, valuable, and quality services! They have saved us money, time and precious nerves. The customer service folks are easy to reach and always willing to help out.
Great website that's easy to use and always has the tickets that I'm searching for. I'd recommend checking them out the next time you're looking for tickets.
This Company seems to be imploding, they owe money everywhere and the only ways to get a refund or payment is to file a complaint with the BBB or request a charge back from your credit card company. The Washington Attorney Generals Department does not seem to have a handle on the volume of complaints against this company.
Needed a refund for a cancelled event and it didn't take long for them to process. They delivered as they promised they would – on the dot. Will buy again when the event pushes through.
The site is easy to navigate and everything is within reach with a few clicks. Ordering process is seamless and we received an email with the ticket information in seconds.
They have 24/7 customer service that's toll-free. It's a great website to order tickets, they have a wide selection of events. It's simple, secure and hassle-free.
Finding and purchasing the tickets I needed was a breeze, and I especially liked how they provided clear and detailed information about the event, including the venue, time, and date.
We enlisted BPT for two of our previous concerts and we are satisfied with how they handled our ticketing services. Both of these events went without a hitch and we received our money promptly.
The process of buying tickets is quick. They also have a wide selection of events which was good. Overall great experience.
It was so easy! One time the concert got rescheduled but they informed me about it. Definitely buying tickets from here again.
Satisfied with the ease and efficiency of the ticket ordering process. It was really simple and I am looking forward to buying from them again.
Buying tickets here is cheaper compared to Ticketmaster and TicketSales. I was able to save $26 in the process.
If there is one thing I like about buying tickets here are the prices. It is still the same concert so why not buy cheaper tickets.
Yes, a strong word. But well-deserved.
Brooklyn Tavern Theater used Brown Paper Tickets in February 2020 for ticketing for our musical, which ended just before the pandemic began. We sold $2640 in tickets through BPT and they sent me checks totaling that amount. But in early March, I received an email saying that these checks could not be cashed. It was a rough time, March 2020, and understandably with all the cancelled events, their income suddenly dried up. I could understand and waited patiently for payment. At least, for the first 6 months or so. It has now been 2 1/2 years. There is no doubt about the debt—I have the uncashed checks still in my possession. As a side note: my experience with them prior to the pandemic was nothing but pleasant. Apparently a crisis can bring out one's true colors. Read the following before using BPT:
1). They have not ONCE answered my emails with anything more than a mass email and have been unreachable by phone.
2). They have RESUMED business. Apparently our $2640 helped them do this. Why should you assume they will pay you if anything goes wrong.
3). The state of Washington (where their main office is) filed a suit against BPT and the settlement in March 2021 required BPT to contact and pay all businesses and individuals who are owed money, both inside and outside Washington State. There has been no attempt to contact me.
4). Should BPT be allowed to continue on using $2640 of our money (and who knows how much more from others) to sustain themselves while doing business. Is this an indefinite unauthorized loan they are using? We can't let companies do this. They should have to pay us back first by obtaining a loan (for which they will have to pay interest). That's how things work for everyone else. What they are doing is wrong, arrogant and I highly encourage everyone to look elsewhere for your ticket needs.
Tip for consumers:
We are approaching 2 1/2 years that they have owed us $2640. This amounts to theft.
Products used:
This is a ticketing company. We used it to sell tickets for our event, which was the production of musical theater in a bar.
In my experience before the pandemic, they were friendly and helpful. Now we have seen the other side.
It's easy to create events and sell tickets. There is an option for physical tickets. BPT also provides event promotion and reporting tools.
It was fast and easy to buy tickets. I have purchased several times and never had problems. I would recommend this service to anyone.
We had some questions about some tickets, and they were quick to answer. Never felt rushed and they handled all my concerns satisfactorily.
All it took was a few minutes to buy tickets. I would definitely buy here again and recommend them to friends and family.
It's my second time buying tickets. Simple and secure. I have no problems buying tickets here. Highly recommended!
They make it easy to buy tickets and check the seating. I have been a regular customer and I have no complaints.
It was fast and easy to get my tickets, and the information provided about the events are comprehensive. The dates and seats are clearly laid out.
I will be buying here again. Buying a ticket is easy and they have a refund policy so I know I am protected.
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