Bsnl

I am an existing BSNL customer for broadband + landline over the last 7 years and currently facing a broadband disruption that is exceeding 28 hours. Calls to the customer support are attended by agents who are of little assist. In case of a service disruption to the broadband service, we are left at the mercy of the pathetic customer support at BSNL and the registered complaint takes at least a couple of days before a technician from BSNL arrives at your residence to attend the complaint. It is high time that the telecommunications ministry enforce stringent action against the service providers such as BSNL for service disruptions which affect work in both private and public sector workplaces, residences. The service providers such as BSNL should be instructed by the regulatory authorities to compensate the customers in the monthly invoicing and allow deductions for service disruptions exceeding 24 hours.