BT

Our business internet was accidentally cut off by BT remotely due to an admin error on their part. They took a MONTH to send an engineer. When engineer finally came, he said it could have been switched back on remotely. Call staff are absolutely CLUELESS. It takes hours to get through and they are on the other side of the world and seem unable to access records of what has happened previously. No body helps at all. Can't stand them and can't wait to leave

We were promised speed and solutions - the only things we got were delays, mistakes and problems.
They were very fast in selling and pushing for signature, but when it came to receiving what we had ordered mistakes wouldn't stop happening from BT's side.
Radio silence - and not only from sales people we had been working with, but also from the Commercial Director.
In fact, to date, there is still no answer to my latest email asking for the cancellation of the product. It was ip.liverpool who had to close it in the end.
Absolutely NOT RECOMMENDED for businesses.
Shameful customer service

How can BT justify their price increase when they made a reported profit after tax of £1.3bn and their CEO Philip Jansen's own pay, which rose 32% this year to £3.5 million.
We can not even leave mid contract with out paying penalties, I contacted BT to see if they could help me but they told I would have to sign up to another 24 month contract which would be more expensive even if I downgraded, absolutely disgraceful.

My broadband went down reported fault took over a week to resolve sent them costs of being down offered little compensation, told if i wanted to leave i could.asked to be escalated to a manger told no

I never ever thought that I would be sitting here writing a good review about BT. I am about to, so here goes.
After a tumultuous, torrid and trustless time of being a BT customer I once again had to contact them due to poor broadband speeds ( one of the little rural living probs). Instead of the normal Indian Call Centre run around, I contacted the directorate office ( they had helped, yes really helped on a previous problem) and explained my problem to a very nice man named John ( the name has been changed to protect the innocent!). He telephoned me in a couple of hours and offered me a deal for "superfast fibre" at a price less than my old slowwwwww broadband. This new broadband is indeed super, with my speeds increased fifteen fold, and touchwood ( tap tap) a really reliable service. John the protected was polite, helpful, professional and a credit to BT, if only they could clone him and put him throughout customer service.

I reported a line fault - bt said it was within my wiring, not theirs.
Disconnected all of my wiring(removed linebox cover and connected directly to test socket. BT repeated that it was within my own wiring and would not accept that their testing process could be wrong/faulty.
After 5 days engineer arrived, problem sorted in seconds - BT wiring/their fault not mine.
Shortly afterwards I got a text msg to say"sorry about YOUR fault"
Get it right BT, YOUR fault not MINE. And improve your service and understanding that the customer may be right in his diagnosis and get on with speedier call out.

The Openreach service engineer was superb once he arrived on site.

I have given 2 stars due to the fact an engineer phoned to say they would be a 15 minutes & turned up a hour & a half later & I already explained I had to leave at a certain time to catch a train & when he did arrive to fix broadband, he said the previous engineer should have not wired the lead straight into the socket, which led to the hub failing so a total avoidable problem, plus the broadband drops out sometimes for a whole day & as with other reviewers a long wait on hold, ps I should count my blessings as I have not had the aggro that others have had & if I did I think I would have gone loco,,

If you are disabled or vulnerable please do not contemplate getting BT. Go to Tesco and get a mobile phone. BT are crooks moreover they have incessantly bullied and intimidation and intimdated me. It has been 1 complaint after the other. The last I put in on August the 6th. I got a letter dated the 7th saying my complaint was closed. By law I am meant to have a bill (disabled) they won't send 1 cos of cost. I didn't get a reminder or final reminder. They cut me off. They can't do that. I am on the highest rate of Disability. Twice they have done this. My last complaint was after I rang about 'Help For House Holds'. The government initiative for £15 Internet. They lied. I put a complaint in, so a manager said he'd cancel my contract free. Next bill date they'd taken £600 out of my bank. No win has ever been followed. After this I was harassed by a manager. I told her not to ring me. She rung me on a weekend to Bath. A 2 hour call. She ruined my weekend. I had a similar call yesterday. They categorically refuse to follow law

I have been waiting agaes to get bradband connected, I dont use BT but BT Openreach control network.

They had to make the connection but there was a line fault apparently. Rather than repair the fault they kept cancelling my order.

They have performance standards to meet and part of me thinjks that rather than keep my order open and not reaching their target, they cancel it so they dont have to report it to Ofcom.
The telephone network needs renationalising in my view