BT

So, I have moved house 2.6 miles down the road, was told I cannot keep the number I've had for 26 years. Nor can I actually choose the new number. We asked for my original number to be redirected to my partner's mobile, they failed to do that too. Internet took ten days to start working, but still I have NO working landline number and I've now been in my new address for 16 days. My tuition and kid's music charity business is already suffering because of this crap service,
And what's more I'm being charged nearly £50 a month for the privilege. Every time I call these cretins up I get a different imbecile and a whole fresh bunch of excuses and bull. At the end of my tether with BT. Angry doesn't even begin to cover it. I just want a landline NOW. How bloody hard can that be?!

We have been asking BT to sort this out since June 2nd. Almost every day I spend the best part of an hour on the phone to them, begging for a landline,I've been told, amongst other things the following, there is no live line into the house, there IS a live line into the house, there is NOT a live line into the house - we have to pay £70 set up, that actually its all because there are open orders (?), actually its all the fault of open reach, todays latest, its because the previous owners of this property have not closed their account?! Perfidious rubbish of the highest order. As of next week we are gone from BT for good. Thanks for Nothing.

A few years ago, my BT Internet was really bad. It was never good but it became so awful I was getting less than 1MB. This is over about 5 months. Sometimes no internet at all. I complained numerous times to BT. I was lied to. I was ignored, and when I told them they had to sort my Internet out, or I'd leave, they arranged for a BT engineer to call at my house. I waited in all day. He never came. I had to stay off work for that visit and when I rang BT to complain, they told me an appointment hadn't even been booked. I was furious. I'd had enough of theIR lies and very poor 'service'. I left bt and subscribed to my internet elsewhere. Before doing that I asked if I owed BT any money and they said no. In fact they owed me 3p. I left it at that. A year down the line I got a letter from a debt collector saying that they were representing BT and the 'DEBT' I had incurred with them. Apparently just after leaving, BT had slapped a £420 fine for leaving 'out of contract'. Yet for me they BROKE the contract by not supplying a service. I was outraged. I finally had to pay the 'debt' because it went to the County Court. I had never had any outstanding debts in my life. But that filthy dirty company BT made me into someone who has a debt collector on his back, and now I have a black mark on my credit report. Disgusting, appalling. And I had to pay £420 plus COURT costs. AVOID!

I haven't done much business with BT and don't intend to because they support the IWF (Internet Watch Foundation) that seeks to oppress people for viewing pictures and attempts to censor the web, including a certain online encyclopedia for displaying an album cover years ago. I contacted BT support and chatted with a supervisor in India who had never heard of the IWF but first claimed BT didn't support the IWF until I showed him a page that says otherwise. The supervisor then claimed to have looked through the entire IWF website in a few minutes and arrogantly concluded that the IWF is good and my concerns were unfounded. I've been protesting the IWF for over ten years, but this supervisor in India who can barely speak English and has never heard of the IWF tries to tell me it's a good thing and act dismissive of my concerns about people's lives being ruined and the web being censored by lunatics who even have a problem with folks using the phrase "child porn." Apparently, BT can't afford to hire support staff that isn't located in India. It is frustrating to try to reach someone. One of the team in India seemed nice but gave me a BT support email that no longer works. This is the quality of service you get with BT.

Hi,

I just moved from Vodafone to Bt back in Jan. Order 2 sims at the same time. First sim arrived 1 day later and the second sim arrived 3 days later after reordering and cancelling the sim in transit.

However, the billing date for both the sims are same. After complaining i was told that the credit will be provided but nothing happened.

Both the Sims activated, but no signal reception at home.

I Called 3 different numbers, mobile team, support team and then technical team where it was highlighted that out of 5 boosters only 1 is working in East london. ALSO, the senior technician replied that Bt doesn't guarantee 4g or 3g signals everywhere and that "everywhere" is my home. So they expect there customers to live on streets or on the roof where the booster is installed.

I was asked to switch off 3g and 4g and switch to 2g so that i can only receive calls and access Internet through wifi.

I requested signal booster from b. T where first i was told that it is out of stock and upon further debate i was sent an email to provide 4 examples of no signal reception. I gave them 1 example of my house that happens every day. So bt should multiply that example by 4 or by 365 days because i go and sleep at the same place on daily basis.

To conclude, yes there wifi service and wifi support is good but never go for bt mobile because of no reception, no support plus you will charged accompanying with lots of stress.

If they can post the sim to that post code, deduct the direct debit from the sim owner of that post code, why can't bt provide the promised mobile service to that post code?

So far it has been 5 months and i just roam around the house for one signal bar so that i can receive calls which is like the basic function of mobile service provider.

If BT is charging for 4g Internet plus calls plus text facility then i should be receiving all of them. If you can't provide me the services than stop taking my money and cancel my services.

Worst mobile service provider ever.

Worst company I've ever had to deal with!
Set up adverts for by business and charging me with no concent, then refunding the money immeadatly once issue raised, however I asked BT not to refund me as I wanted to take it further as it was illegal in the first place. They hung up and refunded my money through no choice of my own, this is an illegal scam by BT! Watch your business bills, it's hidden way down in the brakedown of the bills. Not easy to fined or workout what it was for. Absolute scam by BT! I threatens a loyer and they hung up an refunded the money. I wanted to take them to court. I have collected all the data for a case.
BT do not refund money ever normally, I have had so meny problems with BT and there service, nothing is ever fixed, refunded, or replaced for free. They are the worst business I've ever had to deal with by a long way in my +20 years of business!

AVOID BT!

WORST COMPANY EVER...

PLEASE NOTE, IF YOU WANT A CHEEPER DEAL WITH BT, SAY 'LEAVING BT' when asked by automated phone system what you want. If you say 'LEAVING BT' they put you through to a different call service center. This call center has access to diffrant BT contract deals that are matched against the open market, ie contracts that are the same cost as other suppliers.
If you don't say 'LEAVING BT' then you go to the normal BT sales team. This team only have access to the BT deals NOT matched against the market, just deals at BT's insane prices...
BE AWARE OF THIS BT SCAM! (along with the advertising scam and the general terrible service).