Budget Truck Rental

I've rented trucks from Budget Truck every year since 2017, to include earlier this year. However, when I went to pick up a truck for a recent rental, the location had no record of my reservation. I found out later that Budget Truck had changed the location and pick-up date without even telling me! On top of that, they charged me a $75 no-show fee, which they later refunded. Unfortunately, Budget Truck can no longer be relied upon.

I was told last minute (less than 24 hours) that I would have to call their service line to find a new truck. I was excited to take advantage of their cheap price- that was not what happened. They charged me initially for the extra mileage & had me go all the way out to Roseville when my move was within Troy.
If only they could be more efficient and keep track of their trucks. I was pressured into getting the insurance since I had to go ~50 miles total vs ~15 miles if it would've been available.
I wish such a big company wouldn't have taken advantage of their consumer. I will be moving in the future and will not be using this truck rental service again. I advise all against it as well.

I reserved a truck several weeks ago for a college move. Budget sent me a confirmation yesterday. As I was leaving to pick up the truck they called to tell me that they didn't have any trucks. This is completely unacceptable. You should know how many trucks you have and you shouldn't take Reservations for trucks you don't own.

Edit: This happened two days later.

After they informed me I didn't have the van I'd reserved and cancelled the reservation, their system charged me a $75 no show fee! I then had to spend a half hour on the phone with customer service to have my complaint resolved. Seriously?

I reserved a truck 1 month in advance, the day before my move I received an email from budget confirming my truck was ready the following morning. I went to pickup the truck and they had nothing for me. The Budget employee called every Budget rental for 50 miles around and no one had a truck available. I am wondering what is the point of reserving a vehicle if Budget doesn't honor it. Fortunately U-Haul had one I could rent. I would give less than one star but it wasn't an option. I will never use Budget again.

I was trying to rent a 26' truck from three different Budget locations in NJ (Bayonne, Lyndhurst and Matawan). The Bayonne one didn't have any trucks EVEN though I placed a reservation in advance. The one in Lyndhurst, where I was sent by the Bayonne employee on the same day, told me I was on a DO-NOT-RENT list. After sending 2 hrs on the phone with budget and after I was already at home in a different state, the company rep told me it was a Budget's mistake and if I still needed a truck, I could go back (drive 1 hr one way) and rent one. Ridiculous! Of course, I didn't return to that pathetic "establishment". In two days, I gave them the last chance and went to their Matawan location. The rusty truck that they had for me was about 20 years old with cracked windshield, bare tires and extremely worn out in general. It is simply dangerous to ride in it. I am now seeking reimbursement for my wasted time and money I spent on workers, who were waiting for me at home to help load the truck.

I reserved a truck a week ago. The night before, they called and said there would not be a truck here for me to use, but to call in the morning. I pushed my moving date to make sure I could get a truck. I called and asked for a manager. No one called. Called again the next day, they said they could not guarantee a truck for two days later after moving my moving date. I don't know what kind of business they are running and are shocked they are still in business. I will never use them again. They didn't seem to care that I canceled my reservation.

I reserved a truck online to pick up at 5 pm for their Ankeny, Iowa location. The day of, Budget Truck informed me that I must go to a different location, 10 miles out of the way, and they would not waive the extra mileage that would count against my trip. I arrived at the new location in Des Moines at 4:55,5 minutes prior to my pick-up time. Upon arrival, no one was there to help me. I tried calling their location's number and Budget Trucks' main help number, and I received no answer for 15 minutes. Once I was finally able to get on the phone with someone, they informed me that I would not be able to get a moving truck for a couple of hours and that I would have to drive to an even further location (that would still count against my mileage). I was forced to find another moving truck (which was basically impossible) for the next day. All in all, we canceled the reservation, but I would never go to this place again.

BUDGET its the worst Company ever they dont have trucks in good conditions/ they cancel your RSV to give to someone else/ they will still your personal info as your cc info all the customer service and reservations are based in Mexico City they do fraud be careful when you rent from BUDGET i know because I worked there if you want to do business with this Company be careful specially because its handle by Mexicans!

I only rated it one because zero was not an option! I rented truck #******* a couple of weeks ago to move furniture from Illinois to Alabama. It cost me a fortune to rent this truck $1265. I started my trip down I-65, and I noticed the check engine light popped up for a second time. The first time, was when I got the truck and I had a Budget mechanic drive to my house to fix it. This truck had 180k miles on it! Anyways, as I started driving south, I noticed that the suspension was horrible! I was not able to control the vehicle very well when driving around left turns or over bumps. I am guessing there were issues with the struts, ball joints, sway bar links or all of the above. I had to drive 40-45mph just to make sure I did not crash on the highway! It was horrible. I finally made it after a 14 plus hour drive. I am surprised I didn't die from a crash or a heart attack! I returned the truck in Alabama and things did not get much better from there. The service rep was unable to log into the computer and I had to do a bunch of follow-ups just to make sure the truck was returned. I also had to speak to customer service to make sure they knew how dangerous truck #******* was. I told them that this truck should be removed from their fleet immediately because someone was going to die driving it. A customer service rep named Geraldo told me he was going to have the truck serviced - I hoped he did! He also said he was going to reimburse me for my horrible experience... nearly two weeks later... no reimbursement! I will never rent from BUDGET again and I would recommend that you don't either!

I would give a zero if I could, I rented a 26 foot they canceled the rental and didn't let me know so they ended up giving me two 16 foot trucks and charged me the same amount X two not counting the gas and that was 331$ a piece they said they would give me compensation when the trucks were turned in after being on the phone for 45 min including two disconnects they finally said they would refund 75$ Wow I would never use this truck service again I could have paid just a little more and had someone move me without all the hassle

This company is complete trash! I get a call from Budget not even a day and a half before we're supposed to move from Minnesota to Wisconsin to tell me that the truck I reserved 2 weeks prior isn't available! What?!? I asked the guy who called me to help me find another truck and he told me to call customer service. Really?! I called customer service and they said all they could do is make a request to the Inventory Manager. Seriously?! The inventory manager named Sergio was beyond unprofessional and insulting and when I asked for his employee number he canceled my reservation without my authorization and pretty much told me to go figure it out. Called numerous times before being connected to a supervisor who justified the actions of the inventory manager! Not one person I spoke to even tried to help me with the issue. I was forced to stop working for the day to look for another truck rental that cost me a lot more because it was a last-minute reservation! Disgusting people that work for Budget. Disgusting customer service! Disgusting company!

Worst customer service I've every seen...messed up my move.I hope they go out of business.they use to be good now they are totally incompetent

No location answer their phone. Customer setvices lies and sends you on a wild goose chase in search of a drop off location. Then they rell u that u never called. Gabriel face ue a location that is closed down. Manager Daniel hqngs up on us anf gives us no help. We are stranded with thr hudget truck right jow. This rental is costing way more than we originally thought. Customer service says talk to the drop off location but the location is not answering went to location anf then i am told call customer service. Sav Er tourseldf budget rental has no ethics and id the worse rsbtal compant i have ever dealt with.

I would never rent from Budget again. On 5-28-2021 we went to pick up our truck and after waiting for almost an hour we were told that the truck was not available so we were directed to go to another location that was 15min away and was closing in 20min. We did pick up a truck only to discover the next day that the box area was leaking due to external damage that had been done by a previous incident. We had a dresser ruined and lost some other minor items that had been already packed into the truck. We had to delay the hired movers who were scheduled to load the truck while we waited for a repair person to come and fix the hole in the roof. We also discovered that the cab of the truck leaked and had a miserable trip from Ohio to Florida in very rainy weather as rain water dripped in down our backs and on our heads. Fortunately when we reloaded the truck we had placed plastic bins in the area of the leak and covered all furniture with tarps because the truck was still leaking inside the box area. The chargers in the truck were all broken so we could not charge our phones for GPS. We found a fork in the truck in the door area so obviously it had not been cleaned. So much for COVID prevention. The truck was old and would shake if you tried to drive over 60mph. Although we paid over $300 for the added insurance and filed a claim we still have not been paid for the lost items. I would never recommend rental from Budget. Some might say you get what you pay for but this wasn't a cheap rental and we at least expected a decent experience.

I reserved a 16 feet truck and a dolly 3 weeks in advance my move (I paid more for the larger truck just because I needed to tow the car, I actually didn't need such a big truck). The website let me reserve a truck (with a nice 20% discount), and I got an email confirmation. A days before my move I got another email confirming my reservation.

The day I was supposed to move I call to ask if I could pick up the truck a couple of hours later and then they told me that they didn´t have a dolly and there wasn't any available. I had to FOUND OUT THE DAY OF MY MOVE that my equipment wasn't available. I called the 800 number, and was told that the system can't guarantee availability! So why did the send TWO CONFIRMATIONS but nobody called in advance nor the day of the move to let me know that the equipment wasn´t available?!?!? They gave us a 5% discount (which equals to $37) for the inconvenience! 5%! And we had to drive the vehicle. DO NOT book Budget Trucks unless you like to play risky games, it is cheaper than Uhaul or Penske but the risk/reward is not worth it. YOU WILL NEVER KNOW IF THE EQUIPMENT IS AVAILABLE UNTIL THE DAY OF MOVE! Go somewhere else, pay more and sleep well without having to worry about availability.

We reserved two 26' trucks plus a car trailer on 5/29/2019 with a scheduled pick up day of 6/19/2019. We booked these trucks 3 weeks ahead of time, knowing it was to be a busy time of year for truck rentals. Two days before our scheduled pick-up date, Sean from Budget Truck Operations left me a voicemail stating they were going to cancel our reservations because they were having a problem with trucks in that market! I called him back right away but they had already canceled our reservations without ever speaking to me. I guess he was trying to make me feel better by saying we were not the only people he had to call to cancel their reservation, stating he had a bunch of other people to call with the same news. I told him that didn't make me feel better, it made me feel worse because they didn't just overbook by a couple of trucks, they overbooked by a bunch! He also said our "reservation" did not guarantee us the equipment, it just guaranteed us the price! I told him that is ridicules, what good does a price guarantee do me if they don't have the equipment to rent me? After getting nowhere with Sean, I asked him to have his manager or supervisor call me because this was completely unacceptable. Awhile later someone else with Budget called and told me Sean had been correct in cancelling our reservations, and told me the same things he had told me. I explained this was two days before a big move with moving crews lined up at both ends and canceling on us just two days before the move was putting us in a very difficult position. I asked if they could drive trucks in from another location or have us pick-up from somewhere else?
Both of them told me they didn't have a single truck available within 300 or even 400 miles of our rental location. Neither of them offered compensation or assistances of any kind for the predicament they were putting us in. I have rented a lot of trucks and cars in my lifetime and this was by far the worst experience ever, I will never use Budget again! Fortunately for us we were able to scramble and find the equipment we needed with Penske Truck Rental! Penske was fantastic, great equipment, and excellent customer service. I highly recommend them!