Bulkeez

I still regret this purchase so much, hence why I am writing a review over a year after purchasing from them and would like to rate this company zero or even negative stars for the prolonged and significant stress and frustration this purchase caused me. I never got to assess the quality because unfortunately I received none of the items and had to eventually file a dispute and go through months of waiting to definitively get the money back.

It all started with my mistakenly making the purchase with Privacy.com especially since I had never purchased from this company before. I say mistakenly as in it was a huge mistake because based on my using that method, they cited the fact that I was trying to defraud them as the reason why my package was never shipped and I never received it. However, they didn't tell me this right after the purchase but instead waited until I sent them an email after seeing a tracking number but no progress in shipment after several days.

They proceeded to never respond back after I explained the situation and verified my information. I emailed them several times until it seemed they blocked my email address somehow. I also proceeded to use their chat function (you can see in the picture) as well as contact them by phone. They never answered the phone and didn't call back after leaving a message. They did respond by chat, but the promised refund did not materialize in the time frame provided. When I tried to go back on there later to inquire about the refund, they found a way to block me there as well.

I ended up having to file a dispute with Privacy.com and the bank from which the funds were ultimately from, and only there was I able to get a chargeback. This whole ordeal started back at the end of last year, in December, near Christmas. I just successfully got the chargeback permanently approved March 28,2023, nearly three full months later.

Long story short, I would not recommend this company nor using Privacy.com to make purchases on the Internet. I will instead be using PayPal exclusively. Painful lesson learned. I've never had problems using other payment methods before that weren't resolved without a fuss by PayPal, and I hope I continue to have success with PayPal as I feel neither company really served me well here.