Bumper Superstore has a rating of 1.3 stars from 1,805 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bumper Superstore most frequently mention customer service, tracking number, and credit card problems. Bumper Superstore ranks 884th among Auto Parts sites.
I can't speak highly enough of the exceptional service I received from this website. Every interaction, from navigating their user interface to completing my purchase, was marked by a level of convenience that's truly praiseworthy.
I ordered a bumper from Bumper superstore last May I have not received it and but a company called Daystar Products International charged my card $1812.38 for the bumper. It was supposed to be delivered in 5 to 6 weeks then mid august now no one is communicating with me. I have called multiple times, sent email, used their website contact form and no results. Order number 2306036 for a Frontier Gear 300-30-7008 Front Bumper for GMC Sierra 1500 2007-2013. My next call will be to the Arizona Attorney General's Office.
Liked quality of bumper and tire carrier. Did not like quality of hardware. Spent $70 on stainless hardware. Another issue is that the directions are terrible, luckily found install video through extrem e terrain. 2 minor issues I can see with design. Water / debris can accumulate in lower channel on tire carrier. Will need to add a weep hole or slot. Also the plastic cap over bearings allows water to enter. Had on 1 day washed Jeep, opened cap and lots of water laying on top of bearing. Dried out and put silicone around cap.
Bull bar for 2018 Toyota 4Runner arrived on time and in good condition. I didn't find the instruction sheet so I went on YouTube and watched an install video. It took me less than 1 hour to install with no major problems and I am not a guy who usually does this kind of work. The space to work on it was tight but everything fit without any modifications.
Received the item quickly, Packaging and shipping was excellent! Product was built with an error in the assembly (Read, not. I have NOT(for over 8 days now) been able to get a response from Bumpersuperstore customer service in reference to this issue.
The product is as advertised, massive - the real deal. The price very good, delivery - 1 day ahead of Schedule! The packaging was good, and ample for the heft of the merchandise inside. UPS, as I often refer them as the old. ' Samsonite Gorilla. ' - do their best to infiltrate and destroy the contents. This one, no exception, had road rash in 3-4 places. An inside edge took a hit, that I could not take out with a 3# mallot. It's on, looks great, I defy my wife to hit a split rail upright with this one!
I'm not real happy with the bumper. I have it on, but the factory wire harness is really tight across the sensors. My trailer hitch receiver cover won't fit on unless I remove the angle piece with the go rhino emblem on it. I don't understand why they say you cannt put your spare tire lock on, with a rotary file I was able to transfer the original to the new bumper. The sensor holes, should have been made the right size for the sensors and not have used plates, because the harness is tight, it makes centering the sensors up straight difficult or impossible. I already had one sensor become unstuck and that's after I cleaned with alcohol.
My husband loves the product. When we received the product, the email said ups ground, it was delivered by freight line truck in a residential area, I was by myself and the guy had difficulty getting the item off the truck, not to mention his truck was too big for the roads, he clipped a cable line from the pole. Looking at the product while the driver was still here, I did not notice any blemishes, package was intact, but I was able to pull all material from bumper, I noticed manufacture scratches and dents, this was after of course when the driver left. Your product is well made. Thanks.
Very easy to order. Great delivery service. Bumper is not symmetrical so it won't mount the same on each side. There were to spots where the paint was wore off. Bumper was on a pallet-not strapped down.
Great selection online for comparison shopping, could not come close to beating the delivered price locally. Shipping and delivery was fast, delivery driver could not have been nicer or more efficient. No suggestions to improve the experience.
Smooth purchase experience so far. Some assemly required i was unaware of. Also a sticker about 1/8 of an inch by 1/2 inch that stated made in china. Looks to be ok quality but would have liked to have known that up front.
Great selection, great prices, and easy checkout. The free shipping is awesome!
UPDATE: The winch I selected from the drop down box with the bumper will not fit. This was discovered after booking an appointment at a respectable 4x4 shop for the install. There is not enough room for the winch. Even with some fabrication work I would not be able to plug in the controller. I'm very irritated to say the least. I will update this review after I see how Bumper Superstore resolves the problem.
I was very pleased with the bumper,I love the heavy duty construction and the shipping was extremely fast, it actually arrived in two days.
I was expecting at least five days. The bumper is on my truck now and it's awesome, the wife even likes the look. All smiles here ty vm.
I had no problems with the order. All the parts were there and in tack. The only minor thing I seen when it showed up was a small scratch it the paint from shipping, but other than that nothing. With three people it was easy to install after I watched a video
Website is easy to navigate and they have the lowest prices I've seen plus free shipping. Ordered on a Friday and the bumper was delivered on Monday. I wish I would have received tracking info on the shipment but with that quick of a delivery it's hard to complain about that. Thanks!
Only issue that we had was the bracket for mounting the hood latch release lever was bent over pretty bad.
A big hammer and some flat steel to straighten it out and it works but not pretty to look at.
Overall everything was great. Shipping was quick. My wife met the driver he unloaded it right into my shop floor then he used his pallet jack to move it over out of the way and where I could get to it later with my tractor. Thanks
The order and shipping were very expedient, however there were several deep scratches on the bumper, where it appears to have been drug across the ground during shipping. I will have to get some touch-up paint for sure. Other that that, I'm satisfied with my order.
Site was ok to use, didnt like how half the reviews seemed generic but went with it anyway, people should read the fine print when it comes to shipping, rated 5 stars to get to the top of reviews but in all honesty probably a 4 star. Took 3 business days and great other than the driver leaving me to move it up my drive instead of backing up to the house
After trying to order this product from another site and being told it was not available BumperSuperstore found it and delivered it very quickly. I highly recommend them as a source to take care of your needs!
I just received my order yesterday so I have not been able to install the bumper yet. The delivery was delayed because it was accidentally loaded on a truck going to another state, but that was not this companies fault. All the parts appear to be in the box, and I look forward to installing it.
Ordered the Ranch Hand grille guard for my F250. Awesome grille guard at best price around with free shipping. No other company could beat that. I contacted the company via email to ask a few questions and they got back to me the same day!
Super quick and easy. Have not gotten the bumper on yet, but can't wait till I do. Good communication between the supplier and the freight company delivering to me. Didn't have to worry a bit! Thanks!
Had a question about the tracking numbers and it was responded to quickly. Products came super protected and had no damages at all. Overall they are the best bang for the buck online for aftermarket parts
Amazing customer service! My order was shipped almost immediately and the staff made sure that I was kept up to date throughout the process. Thank you guys for being so professional and putting the customer first.
Good product descriptions and very easy website. I cant say much more than that till i see how long it takes to arrive and what condition it is in when it does arrive. OK-Arrival was timely-3 days. The cardbord packing failed to completely protect the bumper and the powder coating was completely rubbed off ot front push bar which really detracts from an otherwise nice looking bumper. Other than that it is fine.
Very quick and easy. Absolutely love the pricing. Could not beat it nowhere. I did have some shipping issues with it though. And the free lights I received for free, the plug fell off and I had to hard wire it to make it work. Hey there than that everything worked out great