• Bumper Superstore

Bumper Superstore

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Overview

Bumper Superstore has a rating of 1.3 stars from 1,805 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bumper Superstore most frequently mention customer service, tracking number, and credit card problems. Bumper Superstore ranks 884th among Auto Parts sites.

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Positive reviews (last 12 months): 0%
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6,810 reviews

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Top Positive Review

“I can't speak highly enough of the exceptional service I received from this website”

Darrell B.
11/6/23

I can't speak highly enough of the exceptional service I received from this website. Every interaction, from navigating their user interface to completing my purchase, was marked by a level of convenience that's truly praiseworthy.

Top Critical Review

“Did not receive order from May”

Kenneth H.
8/27/24

I ordered a bumper from Bumper superstore last May I have not received it and but a company called Daystar Products International charged my card $1812.38 for the bumper. It was supposed to be delivered in 5 to 6 weeks then mid august now no one is communicating with me. I have called multiple times, sent email, used their website contact form and no results. Order number 2306036 for a Frontier Gear 300-30-7008 Front Bumper for GMC Sierra 1500 2007-2013. My next call will be to the Arizona Attorney General's Office.

Reviews (1,805)

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customer service (117)
Thumbnail of user vincel124
Vince L.
1 review
0 helpful votes
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February 3rd, 2017
Verified purchase

Called in to make sure item was in stock. Verified it was, placed the order online. Very simple, and nice to be able to talk to an actual customer service representative prior to placing an online order.

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Anthony S.
7 reviews
0 helpful votes
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June 4th, 2020
Verified purchase

Found the product I wanted and ordering was a breeze. I'm hoping the product arrives as expected. I'll give another review once received.

Order was received as expected and on time, quick turnaround. Saved some money (Over $100 savings from some other stores) on the product I had been reviewing for some time. I had a small issue with the product that I took care of myself but that was no fault of Bumpersuperstore.com. I highly recommend any shopping here for the auto parts you need and saving some money.

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Lebo Y.
1 review
0 helpful votes
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May 27th, 2020
Verified purchase

Bought the Fab Four rear bumper for 2007 Dodge. Looks and feels solid. Really nice bumper. Glad I bought it and BumperSuperstore was a really easy and smooth transaction from start to finish. I'll buy from them again. Only reason for not giving it a 5 star rating was the packaging was a little flimsy. However, even though the cardboard box was a little damaged they wrap the bumper in a foam wrap and also a cloth blanket so no damage was done to the bumper.

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Robert D.
2 reviews
0 helpful votes
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April 12th, 2017
Verified purchase

Have both a 2016 and 2017 Tacoma Off Road. Will buy a 2nd bumper is the first one looks/is quality.

The light bracket for the two running lights on the lower left side of the Fab-4 bumper for the 2017 Tacoma was broken. I would like it replaced. Please.

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Bill N.
7 reviews
0 helpful votes
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October 30th, 2019
Verified purchase

Excellent. Tank had some minor damage and paint scuffing. Shipper said the bumper Superstore would credit $50 toward the account to accept the merchandise as is. Merchandise was accepted and awaiting $50 credit toward account.

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David M.
10 reviews
0 helpful votes
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December 11th, 2018
Verified purchase

Great price! Shipped and arrived quickly! Unfortunately was the wrong model for my year truck, called and spoke with Casey and then Cory to get the correct nerf bar shipped out!
Have the other unit packed up and ready to ship back with the return authorization for a refund!
Thought it was going to be a big headache but it has gone very smooth, kudos to BumperSuperstore!

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James N.
6 reviews
0 helpful votes
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June 15th, 2020
Verified purchase

I was very disappointed to find that, after paying $600 shipping to get this bumper shipped to Alaska, it was not the bumper that was pictured (the picture was of a solid bumper, with welded seams). Had I known that it was not a solid bumper, I would not have bought it for this particular vehicle, nor would I have paid so much for it. There were many cheaper ones that I passed up for this one because I wanted a solid bumper

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KB S.
2 reviews
0 helpful votes
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November 24th, 2019
Verified purchase

When I contacted BSS.com customer representative they were not well informed the accessories included with the bumper. I had to contact the manufacturer to get my answer. I received an email that the bumper was on back order 2-4 weeks. I contacted DV8 bumpers and was told the bumper was in stock and ready to ship. I again contacted BSS.com and let them know my findings. I got my bumper a few days later. No install manual included im the box and/or available from the DV8.

Thumbnail of user theyo
Utah
1 review
1 helpful vote
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July 24th, 2020

$#*! this company They offer you something on the Internet and you receive something else and the don't answer your phone call

Thumbnail of user tanishiay
Virginia
1 review
1 helpful vote
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April 23rd, 2020

Description of items does not match what you're actually ordering. Product picture is not what you are accidentally ordering

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arthur m.
1 review
0 helpful votes
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March 19th, 2020
Verified purchase

It took two weeks to get all the parts i got bumper cattle rack no nuts bolts or bracket took it to garage to get it put on with no parts to put it on they charge me and had to take it back with the parts and got charge again art mccarthy

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BIG W.
1 review
0 helpful votes
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June 6th, 2017
Verified purchase

My over all experience is good. My only problem is paying $75 to have it shipped to a resident address and also having to help off load it. What's the $75 for if I am doing the work. It seems to me that I paid you extra for shipping just for me to do the work...I pay you for me to work...the installation was easy after watching a YouTube video on how to...I will diffently use bumperSuperStore for my next purchase.

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Lindsey T.
1 review
0 helpful votes
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February 19th, 2020
Verified purchase

Fit well looks really good, but the instructions were the worst. Took a lot of trial and error which means bolt and unbolt. Today's technology with computers, a decent set of drawings in the instructions would have took half the time off installation.

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Greg B.
1 review
0 helpful votes
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June 4th, 2017
Verified purchase

Received the bumper when expected but the crate was broken and the paint on the bumper was damaged, I will now have to prep and paint a bumper that should have come in ready to bolt on.
Other wise I like the product.

Thumbnail of user bobbyc171
North Carolina
1 review
0 helpful votes
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February 9th, 2021

If u pick the wrong shipping they will call and charge you more shipping than the site says even if you pick the correct one.

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Chris Q.
4 reviews
0 helpful votes
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November 7th, 2019
Verified purchase

My package arrived quickly and in good condition. I would absolutely recommend Bumper Superstore to others. The only complaint that I have, which would be more related to the manufacture (I assume) and not Bumper Superstore is that my product did not have instructions. Due to this I had to refer to YouTube for most of the installation.

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Kirk X.
1 review
0 helpful votes
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May 25th, 2017
Verified purchase

Great Customer Service. I ordered one Front Bumper Guard. I was promptly called and told that the Ranch Hand I ordered was no longer carried. That order was cancelled. I called back and verified that a different brand was in stock. I ordered the new item. The item was in stock and shipped out promptly.

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Cory A.
1 review
0 helpful votes
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April 4th, 2019
Verified purchase

Smooth process on the ordering. Problem with the shipping. Bumper was packaged very well, looked over before I signed for the bumper. It wasn't until after I had received bumper that on the left front corner that there was a large scratch all the way to the metal. Whatever hit it went through the packaging and was not noticeable until the packaging was removed. Other than that bumper looks good.

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Elliott U.
1 review
0 helpful votes
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April 20th, 2017
Verified purchase

On the website on the item it say free shipping and in the shipping tab it again says free shipping. But after u buy it they call u and say u owe $50 for business address or $100 for residential address

Thumbnail of user richardm2313
Georgia
1 review
0 helpful votes
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February 17th, 2021

They don't have bumper, they don't answer the phone, they don't refund money. Worse company I have ever done business with

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SteelTacoma Z.
1 review
0 helpful votes
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December 13th, 2019
Verified purchase

The bumper was not the same bumper that was described... There were no side integrated steps, like the description said... The customer service person said that the bumper would be the one in the description...

Thumbnail of user bertc108
Bert C.
1 review
0 helpful votes
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May 21st, 2020
Verified purchase

I enjoy how stout the bumper is and how easy the install was. However, I did not like two things about this bumper, (1) for being fabricated specifically for the gen 2 tacomas, this bumper was not nearly the form fit I was hoping. (2) The pinion and bearing is not strong enough to hold the tire rack level under its own weight and sags even further with my tire on it.

Thumbnail of user garyd676
Texas
1 review
16 helpful votes
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December 6th, 2020

Great Service. Esy installation. All hardware needed to install bumper was shipped with the bumper and it was Delivered 2 weeks early to Me in Texas.

Thumbnail of user anthonyh2400
Anthony H.
1 review
0 helpful votes
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April 24th, 2019
Verified purchase

My bumper is rusty and the bumperstore guarantees a rust free bumper through its double coating. The bumper came in disassembled with no instructions to assemble. The last thing is that my LED bar was damaged through shipping. I haven't received anything from the returns department and I contacted the store through the website.

Thumbnail of user briant1022
Florida
1 review
1 helpful vote
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August 26th, 2021

Paid $2,300 for a bumper I was promised to receive in 5-10 days. Never received it. Refund my money please!

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Matthew R.
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