• Bumper Superstore

Bumper Superstore

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Overview

Bumper Superstore has a rating of 1.3 stars from 1,805 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bumper Superstore most frequently mention customer service, tracking number, and credit card problems. Bumper Superstore ranks 884th among Auto Parts sites.

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Positive reviews (last 12 months): 0%
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6,810 reviews

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Top Positive Review

“I can't speak highly enough of the exceptional service I received from this website”

Darrell B.
11/6/23

I can't speak highly enough of the exceptional service I received from this website. Every interaction, from navigating their user interface to completing my purchase, was marked by a level of convenience that's truly praiseworthy.

Top Critical Review

“Did not receive order from May”

Kenneth H.
8/27/24

I ordered a bumper from Bumper superstore last May I have not received it and but a company called Daystar Products International charged my card $1812.38 for the bumper. It was supposed to be delivered in 5 to 6 weeks then mid august now no one is communicating with me. I have called multiple times, sent email, used their website contact form and no results. Order number 2306036 for a Frontier Gear 300-30-7008 Front Bumper for GMC Sierra 1500 2007-2013. My next call will be to the Arizona Attorney General's Office.

Reviews (1,805)

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customer service (117)
Thumbnail of user aaronl1284
Aaron L.
5 reviews
0 helpful votes
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March 20th, 2020
Verified purchase

Very exceptional service! Bumper Superstore makes sure you choose the correct bumper for your vehicle with 0 issues. Prices are very hard to beat. I ordered my bumper early one morning and it showed up the very next day! Fast delivery!

Thumbnail of user dillonp30
California
1 review
1 helpful vote
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April 28th, 2021

If you do business with these folks you will not get them on the phone and you will not get your email answered and you get damaged merchandise, if you have any doubts check out their BBB profile.

Tip for consumers:
GO ELSEWHERE

Products used:
two bumpers cost over 3500.00

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevenb4301
Steven B.
1 review
0 helpful votes
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October 5th, 2020
Verified purchase

Great prices. Asked for and never received shipping information on my order. My order then just showed up on my door step this morning from FedEx without any notification what so ever. Didn't get a chance to sign for or inspect the package.
Just letting you all know and I'll be taking photos of the package and my bumper shortly.

Thumbnail of user johnw9190
John W.
6 reviews
0 helpful votes
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January 26th, 2017
Verified purchase

Order was received in one day.
All of the hardware was included.
Could have used more help on the installation, electric mostly, but I managed.
Didn't like that I can't use my spare tire lock on the new bumper, will see if I can modify and incorporate it.
Thanks, I like how it looks

Thumbnail of user scotts1448
Pennsylvania
1 review
2 helpful votes
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June 15th, 2020

Everything was spot on from customer service to delivery. Install was a breeze as well, would definitely recommend!

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James M.
10 reviews
0 helpful votes
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April 17th, 2017
Verified purchase

Second purchase from your company. First one had all kinds of issues, but your staff was always courteous and very helpful at correcting the issue. Absolutely no issues this time! Order was delivered the next day!

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Kath H.
4 reviews
0 helpful votes
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January 6th, 2020
Verified purchase

The order was shipped and received promptly. Everything high quality and exactly as I expected. My only gripe is that I feel the installation directions could have been a little more thorough. I tried to keep up with them but at the end of the day I felt it was easier to just drop the directions and go for it myself. Everything on the bumper itself was well thought out and easy enough to understand where everything goes.

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Randall A.
2 reviews
0 helpful votes
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July 8th, 2017
Verified purchase

Although I am currently out of state, I had my son and father in law check things over and my son has sent me pictures. Other than a small issue with the shipping (not arriving on the stated date) due to the local shipper I am very satisfied with my order and have even ordered the matching rear bumper from your site.

Thumbnail of user matthews3865
Matthew S.
1 review
0 helpful votes
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February 27th, 2017
Verified purchase

Simplest site to use. That's why I bought from you. Product arrived quickly. I even received a personal call with extra delivery details. I was blown away by how well the item was packaged for shipping protection. I would definitely buy from you again in the future.

Thumbnail of user alexp1700
Alex P.
8 reviews
0 helpful votes
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September 22nd, 2019
Verified purchase

The bumper superstore customer service was great. The hood I received came damaged which resulted in a much larger cost at my body shop to fix. Still waiting on customer service or the manufacturer to get back to me with some sort of credit or partial refund.

Thumbnail of user normanw352
Norman W.
1 review
0 helpful votes
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March 4th, 2017
Verified purchase

The shipping was amazing it took only 2 days an I had everything! Great customer service. Only thing I can say bad, wish there was directions for the iron Cross fog lights as I can't get them adjusted from pointing in the sky.

Thumbnail of user joex461
Joe X.
6 reviews
0 helpful votes
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November 26th, 2019
Verified purchase

The bumper was damaged in shipping and delivery was refused. I gave you generally good marks because at least so far the effort to accept responsibility and get a new bumper out have been handled properly. We are currently waiting for the second bumper to arrive.

Thumbnail of user mobilworkst
MobilWorks T.
1 review
0 helpful votes
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April 17th, 2017
Verified purchase

Not sure on the service as I have only ordered and not received the product yet. Usually for our shop shipping is an issue so if it gets here in 3 days I will be a big fan and use again for other customers requests.
Randy
Mobil works

I do not like to need to confirm the shipping date as i never got the message and they delayed the order by a day. Would prefer you send a date it will be delivered, leave us a message and we will be there. Too much back and forth and as a business we need to get things on time to get projects back to customers. Once I called the shipping company as it did not come on the day committed they were very good at getting it to me the next day.
Also on a product front the coating on one of the Iron Cross Shackles had the coating pulled off when we opened the heat shrieked package
Randy

Thumbnail of user gaben35
Gabe N.
1 review
0 helpful votes
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March 6th, 2018
Verified purchase

This bumper is a great buy for your buck! Installation was super easy and didn't take more than an hour. I am just amazed that the tire carrier cost more than the bumper itself. Besides that I am very pleased with my purchase and would highly recommended this bumper to anyone looking to upgrade there thin tin can stock bumper!

Thumbnail of user johnb15450
John B.
1 review
0 helpful votes
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October 9th, 2016
Verified purchase

So far, so good. Let you know how it turns out when the bumper arrives.

Bumper came really quick. Local delivery guy called, arrived within a half hour, unloaded by himself and put the bumper in my garage. I did not touch it until I installed it. Good job!

Thumbnail of user harrys1065
Harry S.
1 review
0 helpful votes
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December 10th, 2018
Verified purchase

Smittybilt M1 Bumper price was competitive and item was in stock. Free shipping was a huge plus. Winter weather on the east coast impacted delivery time, but no fault of Bumper Superstore. Somewhat disappointed in the pricing and quality of 3/4" tow shackles. Expected better quality for the price. Powder coating was thin, and has chipped just from installation.

Thumbnail of user dann954
Dan N.
5 reviews
0 helpful votes
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May 23rd, 2019
Verified purchase

I placed an order initially and received the wrong bumper, the folks at bumper Superstore bent over backwards to ensure that the correct one was sent over and swapped out inexpert fashion. I will surely recommend them to anyone in my crew who's looking to upgrade there truck down the road!

Thumbnail of user miker2859
mike r.
1 review
0 helpful votes
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February 27th, 2019
Verified purchase

Had a few problems with ordering a winch, prices not listed right and the one I ordered was priced wrong and out of stock, took longer then I thought to receive but other then that, experience was good!

Thumbnail of user randyj655
Randy J.
8 reviews
0 helpful votes
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July 11th, 2018
Verified purchase

Overall, pretty decent experience, only complaint would be a lack of communication indicating that my order had been shipped. I had to request a tracking number, which they provided 4 days after the item had already been shipped.

Thumbnail of user doils1
Doil S.
1 review
0 helpful votes
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October 10th, 2017
Verified purchase

I love the bumper! Fit is very good and looks great. The pre-drilled holes for the winch put it in an inconvenient place, so it will have to be moved a couple of inches back to be able to reach the remote control plug in. Installation was straightforward.

Thumbnail of user craigf630
craig f.
1 review
0 helpful votes
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March 27th, 2017
Verified purchase

Good so far hope to get this asap I will get the matching rear bumper if this looks and works out well, thanks. Just installed my new bumper getting lots of nice complements, cant wait to put on my winch and lights. Thanks for the quick reliable service.

Thumbnail of user lynnm1711
Lynn M.
2 reviews
0 helpful votes
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April 12th, 2017
Verified purchase

Very helpful when I called with questions. Cheapest price on the internet. Notified me right away that my Hummer H3 bumper was on back order about 6 weeks. Other places i checked were 3 months from shipping. This will be the first place I look while ordering future items.

Thumbnail of user tlhv1
TLH V.
1 review
0 helpful votes
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August 11th, 2019
Verified purchase

Bumper Super Store was great to order from and I received my item quickly. Unfortunately it was damaged. I contacted Bumper Super Store and emailed pictures as instructed. I have not heard back from them as of yet. Its been approximately two week. I called yesterday and they said the returns department would be contacting me.

Thumbnail of user robertl2951
Massachusetts
1 review
0 helpful votes
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November 26th, 2021

Last week nfab bumper was $1368 plus $25 off now $1675 sale price gouging at its finest shop elsewhere don't shop here

Thumbnail of user jamesj4215
James J.
2 reviews
0 helpful votes
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October 16th, 2017
Verified purchase

Did not expect the response i recurved with bumper superstore. Ordered and in less than 48 hour bumper was at the shop for installation! Awesome experience and great customer satisfaction! Will definitely use the company again for any other future orders. Will be recommending everyone to your business. Amazing job! Keep it up!

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Matthew R.
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