Burlington Coat Factory

Store organization is now a mess with Long lines at the cash register. Worse of all, their cloths,shoes,belts etc... are low quality and do not last longer anymore. I don't think i will be shopping there anymore!

Burlington Post Pandemic has become trash!

I do love shopping at Burlington, so a bad experience won't make me go elsewhere, but I feel it's absolutely necessary to leave a review. The cashier I just had was so miserable. There was no hello or goodbye, nothing. She did whisper me my total. It's not the customers job to be welcoming. I'm not sure how people get hired with such nasty personalities, apparently that's a requirement these days.

Terrible customer service. The store is dirty, no organization. Workers are rude. One of the workers was very hateful and when she was called out she didn't like it and called the so called security guard. Who approached us with an attitude. Didn't want to hear what the employee had done or said. We left the buggie with our items we had planned to purchase and was headed out, he continued to follow us all the way outside, and cursed at us.
Never again! If we ever go back to a Burlington store, you can bet it won't be this one.
Worst and most humiliating shopping experience I've ever had.

So my kids and niece was finding clothes so this employee Neteisha (with the glasses) decided to announce over the speaker keep your kids with you. So you mean to tell me my kids can't go look for them a couple outfits want be going back there again.I can see if they was yelling screaming not the case.

Witness some I guess manager speaking to a young man working as if he was her child, the embarrassing things she said and did but not once offered to help him im pretty sure he's a minor and I would be irate if it was my child, whoever terry or Terri is on 132 nd and center needs to be retrained or terminated

You can have money on you to go shopping at Burlington coats. But you cannot shop, for being targeted for being a shoplifter. Even though they have no proof. They will stalk their buyers while they are trying to shop. This is unappealing to customers. Unless they actually see someone stealing. They should not have a right to just go around stalking their customers. It should be against the law. Because people should feel welcome, when they go to a store to shop.

I shop here often and can see that while the store may be understaffed the employee that are working do their best to make up for it! Friendly helpful staff who do their best to clean up after many customers I've witnessed just dropping unwanted items wherever they please. The staff are very eager to please and are helpful whenever I have needed to ask a question. I may have to wait in line a bit longer sometimes but for the price and curtesy it's worth it!

Don't work here I've been here forever I bust my butt and get nothing for it they promote the laziness and they promote 17-year-olds that's only been here for a month it's ridiculous management they talk about you to other employees that they're not supposed to they talk about each other's life when they're not there and when you do do hard work they never praise you they never give you nothing they never give you hours and the people who are lazy and don't do nothing against the hours like something is wrong here they need to be retrained horrible mi

Burlington had people following my family because we were BLACK! So because I have a large family and we're black they watched us the entire time. So racist, I would never put my career or family on the line for a bunch of junk!

Icannot believe a retail store that sells clothing does not have open dressing rooms. When I inquired I was told corporate decided to close them and I could l could purchase the items and if they didn't fit I could return them. I bet they are not willing to reimburse me for the gas if I have to return something. Idiot company.

The line to pay in different locations of Burlington in Puerto Rico are over 40 minutes of time. All Burlington are under staff. Today my husband went to buy. After 20 minutes decided to return home. We came back 3 hours later and we are over 40 minutes to pay our purchase and we are still waiting in Burlington ar The Outlet Mall. This unacceptable. Please correct this issue. The same happened in Carolina, Caguas and Cayey.

Wore pair of sneakers once -second time shoelace eyelet broke. Both store manager and corporate customer service department told me tough luck, in a dismissive and patronizing manner

Ordered two clearance items that were medium size and porcelain. Both were shipped in a barely bubble wrapped bag. Completely shattered into a million pieces, also the wrong colors. Why be that lazy of a company to not get the consumer there products in one piece. Absolutely incompetent people in packing and shipping. It's basic 101 how to wrap an item so it doesn't shatter. Shows how much or little I should say the company cares in training there employees and getting good reviews online. Won't be ordering from then ever again.

I returned some items for a refund and the cashier said my refund would go back on my debit card, well it never did. Come to find out she did it as cash and pocket the money. The manager said he saw the video it shows her giving me the $ which is an absolute lie! So everyone watch your receipts! They are very shady there!

I went to a Burlington last week in Pembroke Pines FL. I had shopped at a Burlington Coat Factory in the past (probably 5 years ago) and got some nice jeans and a jacket. There were absolutely no coats or jackets in the store last week. It looked like a Ross Department store. A bunch of cheap stuff with a huge long line for the cash register (apparently someone is buying their clothes). I left.

I had shopped in their stores, this was my first (and last) online order. It was purchased 3 weeks ago. I cannot contact Burlington by emails or phone calls. They are making sure of that. Every one of my emails are ignored, no matter whom you try to contact. The 855 number will not answer, even after calling them at all different times/days. You won't talk to a live human, even after waiting over 40 mins each time. I can't track an order, as you have to create an online account in order to do. Cannot do that either, as their site consistently says "having trouble with this issue, try again later" for 3 weeks. So, my order was paid for within 2 hours, but my order is non existent. Calling an actual store got me no where, no matter what manager or supervisor I spoke with. I was told it simply wasn't their problem, as the order was not purchased at their store. This is plain simple fraud. I have had to contact the corporate office and have now filed a lawsuit.

Although I love shopping at their store, I do not recommend ordering anything from their website. Ordered a pair of socks for my sons baptism and they were marked as delivered (when they weren't). It was probably Fedex that messed up the delivery which was annoying but when I contacted Burlington, instead of them offering a resolution (like contacting fedex, sending out another pair, providing a refund), I was told that I would have to file a dispute with my credit card. This is completely ridiculous- they should contact fedex and file a claim. I shop online for convenience- not to have another task to add to my to-do list. Will not shop there anymore