Burlington Coat FactoryReviews 75

You can have money on you to go shopping at Burlington coats. But you cannot shop, for being targeted for being a shoplifter. Even though they have no proof. They will stalk their buyers while they are trying to shop. This is unappealing to customers. Unless they actually see someone stealing. They should not have a right to just go around stalking their customers. It should be against the law. Because people should feel welcome, when they go to a store to shop.

Terrible customer service. The store is dirty, no organization. Workers are rude. One of the workers was very hateful and when she was called out she didn't like it and called the so called security guard. Who approached us with an attitude. Didn't want to hear what the employee had done or said. We left the buggie with our items we had planned to purchase and was headed out, he continued to follow us all the way outside, and cursed at us.
Never again! If we ever go back to a Burlington store, you can bet it won't be this one.
Worst and most humiliating shopping experience I've ever had.

So my kids and niece was finding clothes so this employee Neteisha (with the glasses) decided to announce over the speaker keep your kids with you. So you mean to tell me my kids can't go look for them a couple outfits want be going back there again.I can see if they was yelling screaming not the case.

Whatever you do, DON'T do a layaway here! TOTAL RIPOFF! They REFUSED to refund my purchase when the coat I purchased for my 87 year old handicapped aunt for her birthday didn't fit her. Due to her handicap, she couldn't shop with me, so I had to guess on the size. The layaway was only 2 days completed and 14 days in layaway, WELL UNDER the 30 days of their normal return policy. I would have just bought it and returned within the 30 days if the sales clerk would have informed me when I EXPLICITLY asked for ALL of the policies BEFORE agreeing to go ahead and do the layaway. AND, on top of that, paid an extra $5 for this supposed "privilege." This is a completely underhanded method of stealing customer's money! In 2+ years relocated here in Boardman, Ohio, I have easily spent THOUSANDS of dollars in this store to outfit my new home. At this point, I will NEVER return to this store for anything EVER AGAIN! I was an excellent customer who had spent loads of money with them, and in return for my patronage, they are too CHEAP to return a measly 70 bucks for a gift that didn't fit a handicapped person who cannot shop for herself. Pathetic, gross, and disgusting customer service. Avoid them at all costs and just go to TJ Maxx/Home Goods...

Store organization is now a mess with Long lines at the cash register. Worse of all, their cloths,shoes,belts etc... are low quality and do not last longer anymore. I don't think i will be shopping there anymore!

Burlington Post Pandemic has become trash!

Don't work here I've been here forever I bust my butt and get nothing for it they promote the laziness and they promote 17-year-olds that's only been here for a month it's ridiculous management they talk about you to other employees that they're not supposed to they talk about each other's life when they're not there and when you do do hard work they never praise you they never give you nothing they never give you hours and the people who are lazy and don't do nothing against the hours like something is wrong here they need to be retrained horrible mi

I shop here often and can see that while the store may be understaffed the employee that are working do their best to make up for it! Friendly helpful staff who do their best to clean up after many customers I've witnessed just dropping unwanted items wherever they please. The staff are very eager to please and are helpful whenever I have needed to ask a question. I may have to wait in line a bit longer sometimes but for the price and curtesy it's worth it!

Burlington has become the worst store to shop at since the PLANDEMIC. I remember how nice it use to be very clean, and organized, and lots of cashiers where the lines were quickly gone. NOW is like is CHRISTMAS YEAR ROUND with lines to pay like a block long. The stores look always trash and dirty. The bathrooms are simply nasty lack of hygiene. The worst part is that it's like that in every store you go too in the state of NEW JERSEY. I don't know about another state but in NEW JERSEY Burlington is pathetic. Now as a consumer I'm very tired of shopping at a store that has no regard of how their store look nor having enough cashiers. All the millions they make and they don't want to pay to have enough employees. As a consumer I refuse to shop any longer at Burlington, and give them my money. I will BOYCOTT Burlington until they get back to the store they use to be. WE THE PEOPLE deserve to shop in a clean organized store, and with enough cashiers so that WE can shop in and out, without waiting for ever in-line to pay. I'm tired of feeling I'm at some ghetto flea market shopping rather than an actual store. For that reason they get one star, so I can get my point across. God bless you all

Witness some I guess manager speaking to a young man working as if he was her child, the embarrassing things she said and did but not once offered to help him im pretty sure he's a minor and I would be irate if it was my child, whoever terry or Terri is on 132 nd and center needs to be retrained or terminated

The line to pay in different locations of Burlington in Puerto Rico are over 40 minutes of time. All Burlington are under staff. Today my husband went to buy. After 20 minutes decided to return home. We came back 3 hours later and we are over 40 minutes to pay our purchase and we are still waiting in Burlington ar The Outlet Mall. This unacceptable. Please correct this issue. The same happened in Carolina, Caguas and Cayey.

Terrible customer service and their fitting rooms are closed- no explanation or option to try on clothes! Won't be back-

Bought a pair of UNISA sandals at the Ventura Burlington Coat Factory outlet store. Within 6 months, they totally disintegrated...apparently made of plastc. Over the 6 months they d stretched, causing me to trip several times, and the last time, the thong mechanism between my toes totally pulled away from the sandal. I spreadeagled on the sidewalk almost hitting my head against a brick building. When I attaempted to return them for either the $18.30 or another pair of equal vale, the manager Justine said, Sorry, 45 days max and w/t a receipt I can t help. I showed her the deduction from my checking account dated 6/19/2022 and asked her to run the debit card thru the system, but apparently they purge after a few months. When I explained I d shopped at Burlington in the 90s and still wear the London Fog, Perry Ellis, Calvin Klein, Anne Klein coats and jackets that I paid 1000s for and would no longer do so, she tartly responded, We ll survive...the store makes more than 1000s a year.
She had a great opportunity to keep a return customer and blew it. I reported her and the incident to Stephanie at corporate customer complaints, but unlike with Marshall s, with whom a similar incident occurred, I am not sure I ll get anywhere. Marshall s manager profusely apoligized and offered a gift card. I have since returned to Marshall s. I won t return to BCF. Not in Ventura. The store loojs unkempt like a thrift market, not a place for savvy shoppers. I think the buyers need to review their UNISA products. I don t want to break my neck because of them.

This is now geared to a different clientele. I like quality, and am willing to pay more than $18.30 to get it. So...nice knowing you, but no dice.

They hire people but only give them one day a week for four hours. This is absolutely ridiculous. Me and my mom used to love going there but the past few times the store is a disaster. You can't find anyone on the sales floor. The checkout line is wrapped around multiple isles and when you finally get to check out there is only two cashier's. Someone needs to fix some of these stores because they used to be one of my favorites now I avoid it.

This is the sorriest place to purchase anything. The customer service stinks. 2 cashiers and 100 people. Takes over 1 hour to buy what you want and the mangers just leave and don't help the cashiers.

Burlington had people following my family because we were BLACK! So because I have a large family and we're black they watched us the entire time. So racist, I would never put my career or family on the line for a bunch of junk!

I do love shopping at Burlington, so a bad experience won't make me go elsewhere, but I feel it's absolutely necessary to leave a review. The cashier I just had was so miserable. There was no hello or goodbye, nothing. She did whisper me my total. It's not the customers job to be welcoming. I'm not sure how people get hired with such nasty personalities, apparently that's a requirement these days.

Icannot believe a retail store that sells clothing does not have open dressing rooms. When I inquired I was told corporate decided to close them and I could l could purchase the items and if they didn't fit I could return them. I bet they are not willing to reimburse me for the gas if I have to return something. Idiot company.

I had the most horrifying shopping experience of my life at this Burlington Store at Hawthorne. On September 28,2022 at 9:30 AM. I went to this Burlington store. As I was walking towards the store from the parking lot, I ran into a mall security person and I said to him that the sign in front of the store says that it should be open by 9am, but I was here yesterday at 9:20am with few other customers and it was still not open; so I hope they are open by now since it was already 9:30am. The security person actually replied and said that they always open late and he does not know why. I walked into the store and informed one of the floor staff that I was here yesterday at about 9:20am but the store was not open even though the sign says that they open at 9am. She did not say much but she did reply and said "oh, it was yesterday". I started to look at some men's clothing. After 5 minutes, the same floor staff came to me and said, "The store manager asked you to leave now." I asked her why but she said she does not know. I then walked out of the store.

This store needs a new manager! She asked me to leave without any reason! It was extremely disrespectful and insulting! It appears that she did not want me in the store because I "complained" that the store was not open on time?!

The Burlington management should look into this matter.

Wore pair of sneakers once -second time shoelace eyelet broke. Both store manager and corporate customer service department told me tough luck, in a dismissive and patronizing manner