Burlington Coat Factory

I shop here often and can see that while the store may be understaffed the employee that are working do their best to make up for it! Friendly helpful staff who do their best to clean up after many customers I've witnessed just dropping unwanted items wherever they please. The staff are very eager to please and are helpful whenever I have needed to ask a question. I may have to wait in line a bit longer sometimes but for the price and curtesy it's worth it!

I have no problems shopping in their store but online is a complete ripoff. I paid for the product and never received anything. Reaching their customer service is impossible. I lost my money and will be calling my bank next to attempt getting my money back.

One of my favorite stores. It has all of the quality brands at off prices. I haven't found anything at the outlet malls that had better prices. They may be a season off, but for children and baby things you can't find a better deal. O yes, the shoes great selection and great selection of housewares and decorations.

I brought a Michael Kors handbag & also a Calvin Klein bag when I last shopped in my local store. I have since seen the same bag on sales elsewhere for over 40% more than I paid.

Both are superb quality & a brilliant find, you never know what you will find in this shop to buy but its always been of great value & quality to me, my home was set up from what I have brought at Burlingtons.

I ordered an item online and they shipped the wrong size item - medium instead of large. Burlington doesn't really want to cover the $7.99 so they wanted me to drive 40 miles to the nearest store to do an exchange. Then they decided I could ship the merchandise back and, after they received it, in about 10 days they would issue a credit and I could buy something else online. Then I would pay shipping again and, after that they would try to refund the shipping for the 2nd time, not the 1st time. Finally I did return the merchandise to the store to save the hassle and 2 weeks to return it by mail and get a refund from that - and the store would not do anything about the shipping charges I paid for incorrect merchandise. So, I used the gift card from the store to order more stuff online, had to pay shipping again, and now hoping to get a refund for the 2nd shipping charges. What a terrible company to do business with! NEVER AGAIN!

Went into the store to use a gift card I had for over a year. When I went to pay someone had used it across the country from me! They must have got the number from burlington because I have the card. Ashamed that burlington will do nothing about it

I ordered a coat for my Son, I received a notice it was sent. He never received it. When he called to find out what happened he was treated with such disrespect and nastiness by the woman on the other end of the phone he finally hung up. I called the next day and got a supervisor and was informed the coat was not delivered and was sent back to the store. They would not re-send the coat, nor offer any kind of alternative to this problem. When I informed the supervisor that my son was treated she could have cared less. When I informed her the reason she and her nasty customer service people were able to sit on their asses and answer phones was due to people like my son who fought for their freedom, liberated Bagdad and kept our country safe... this is how they treat our American Hero's. I will never, never step foot in one of their stores again! I refuse to support a store that treats anyone like this let alone our military!

Don't work here I've been here forever I bust my butt and get nothing for it they promote the laziness and they promote 17-year-olds that's only been here for a month it's ridiculous management they talk about you to other employees that they're not supposed to they talk about each other's life when they're not there and when you do do hard work they never praise you they never give you nothing they never give you hours and the people who are lazy and don't do nothing against the hours like something is wrong here they need to be retrained horrible mi

My happy place is now a scary place. A couple robbed the store while I was there. Employees said they are in there regularly doing that and it is how that couple makes their living and people need to just leave them alone and let them do it. Inventory is scattered. I think employees are in on the take. Corporate doesnt seem to care.

I place a order for a ninji turtle table set and some other items. I check my email it said my items shipped which should of been 2 boxes. But when the Fedex came he only gave me the table set but Burlington is telling me they delivery every thing. I trying to figure out how could the say the delivery every thing when FedEx state to me the just sent one box to them to be delivered. So now FedEx is tell me they not giving me my money back I think I need a lawyer. I just want my money back and I'll never shop there every again.

Burlington had people following my family because we were BLACK! So because I have a large family and we're black they watched us the entire time. So racist, I would never put my career or family on the line for a bunch of junk!

They opened. A new store in Gainesville, Ga. Stay away unless you want to be assaulted b y LOUD and disgusting music. I left a cart of stuff because I couldn't take it any more. TURN THE $#*!ING music down or better yet OFF! I would not ever again step foot in that store. What a disappointment!

Icannot believe a retail store that sells clothing does not have open dressing rooms. When I inquired I was told corporate decided to close them and I could l could purchase the items and if they didn't fit I could return them. I bet they are not willing to reimburse me for the gas if I have to return something. Idiot company.

I received a gift for Christmas and didn't have receipt. All I wanted was an even exchange. All tags were on clothe from burlington. They have a terrible policy they wouldnt consider an even exchange without receipt. Other stores let you do even exchange without receipt. We will never shop again at burlington and suggeSt to all not to shop there.

Dont ever buy from them online! They will claim they out of stock after you order dont contact you and send you a wrong item and there is nothing they can do that they will send out a label and it take 7-10 days to process and refund because they dont resend products out and you dont get a refund till they get a product and nearest store is over 45 min away from home so your sol

Wore pair of sneakers once -second time shoelace eyelet broke. Both store manager and corporate customer service department told me tough luck, in a dismissive and patronizing manner

I always shop in store and LOVE LOVE LOVE it. I purchased an order on their website and it was a disaster. Not only did I not receive half my order but customer service was so rude. They told me it was on the invoicing as delivered so I must have it! Ridiculous! I was not asking for a refund, I just wanted to things I ordered. I will NEVER order online with them again.

I walked in the store and i saw 2 rats arguing over a peace of salami. But all i gotta say is rat number 2 won that fight she ended curb slamming him an knocked his $#*! out so im pretty sure he won.

I've ordered an pair of Prada shoes online for xmas present and received a purse in yhe package. Called customer service and they wanted me to send the pictures of the purse and someone will contact in couple days. Waited for 5 days without any respond and I end up calling them again. They send a return shipping label so I can ship the item back and will get the refund when they receive the item. Tracking # showed they received the item more than week ago and still refund. I've just call them today (after a month from the day I plced my order) and they said I have to wait for another week to get my refund. I've nerver shop at Burlington again since they ruin my xmas present and the worst customer service i've ever seen

I can't buy anything off it that's stupid I give your website a 1 it's useless im thinking about closing my account and shopping somewhere else if you can't do better than th I s c lose your stores.

I can't understand a retail store acting this way. Bought a pair of lady's winter boots out of season since they were a good deal. Didn't realize til after a couple of months that each boot is a different size by a whole size. Went back to store and asked clerk about returning them, but was told would not accept for refund, nor exchange, nor store credit if purchased more than 30 days ago. I said, wait - you sold a pair of boots with different sizes and you won't even allow for an exchange?! They are useless to anyone! She said something about it being old stock and they couldn't take it back. It was old stock when they sold it though! This was not a case of me, the customer, taking different sizes from the shelf by mistake. This was the last "pair", and they deliberately paired up different sizes in the box to trick a customer into buying it. What cheap, rip-off practices. Until now, I was enjoying my shopping experience in store, but this changes everything. With so many other retail stores in the area happy to take returns back without time restrictions, I will take my business elsewhere. Now I have to search for a person with two different size feet whom i can give these boots to.

I bought a beautiful bomber jacket last winter from Burlington. I was originally priced at $150.00. I only paid $ 59.99 for a jacket that was made of real fur. Because I love animals I would not have bought this jacket if I realized that the inside and pockets were made of beaver fur. The hood also had red fox fur surrounding the top. This jacket was black and also had a little gemstone on the zipper piece. I felt bad when I received the jacket because of the real fur, but when I put it on I fell in love with it. I keep this jacket just for dress. It would seem a shame to wear it for everyday use. This was not the first time I bought a coat from Burlington. I have been buying coats from this store for about 7 years now. I have also purchased clothes, bed and bathroom items and really nice shoes. In today's economy this store makes your dollar go along way. Because they are a warehouse they get things in bulk. I have even found Victoria Secret sweatshirts. They have saved me hundreds of dollars for a coats that would cost so much more for the same thing in another store. So before buying a coat from an expensive department store try Burlington there great. Lorraine W.

I bought some shoes and earrings out of this store off Cleveland 41 in Fort Myers not to mention I had gotten hired but also the prices are good they are stealing peoples Resumes information social security numbers putting credit cards in peoples names stealing the cards saying they weren't Approved! They're being really Discriminating. On homeless people and single parents period Today I got accused of STEALING earrings!