Burlington Coat Factory

I placed an order back in March, and the shipping and handling promo was Free shipping on Orders $50+. When I got to checkout, I figured that even though the total includes the shipping fee, it will be waived later (Like other websites which don't provide coupon codes for their offers).
I contacted customer service about this matter right away (March 9th) and heard back (March 16th). I was told that as long as I meet the requirements (order weighs under 10 lbs, and total $50+) they would waive it but I will have to call them. I kept calling the number, it tells me the waiting time is more than 10 minutes, and I wait, but then I'm not connected to anyone. I know that my order meets all the requirements for free shipping, and now I'm overseas and still try to call but no luck! The order will soon be a month old and this problem is still not resolved. I contacted customer service through email again and still haven't heard back. I really don't understand why is it so complicated. How do you expect people to shop again with such an experience.

Ignorant cashiers nd managers. Philly Burlington is the worst. They lie to cust. None are helpful. Cashiers are slow. Products are piss poor. They r just plain stupid.

I am a regular costumer of Burlington on 6537 NE Loop 820 in Fort Worth but the problem is that there are ALWAYS only 2 cashiers open and the line is very long, the waiting time is almost 30 minutes.

This is the sorriest place to purchase anything. The customer service stinks. 2 cashiers and 100 people. Takes over 1 hour to buy what you want and the mangers just leave and don't help the cashiers.

I had the most horrifying shopping experience of my life at this Burlington Store at Hawthorne. On September 28,2022 at 9:30 AM. I went to this Burlington store. As I was walking towards the store from the parking lot, I ran into a mall security person and I said to him that the sign in front of the store says that it should be open by 9am, but I was here yesterday at 9:20am with few other customers and it was still not open; so I hope they are open by now since it was already 9:30am. The security person actually replied and said that they always open late and he does not know why. I walked into the store and informed one of the floor staff that I was here yesterday at about 9:20am but the store was not open even though the sign says that they open at 9am. She did not say much but she did reply and said "oh, it was yesterday". I started to look at some men's clothing. After 5 minutes, the same floor staff came to me and said, "The store manager asked you to leave now." I asked her why but she said she does not know. I then walked out of the store.

This store needs a new manager! She asked me to leave without any reason! It was extremely disrespectful and insulting! It appears that she did not want me in the store because I "complained" that the store was not open on time?!

The Burlington management should look into this matter.

Love 'em, just wish they had more coupons to use in the stores like other retailers do! But they are awesome!

I wish I could give this site 10 stars. They are the "real deal." I was an avid shopper at Filene's Basement before they closed their Boston store a few years ago. So I know a good deal when I see one.

But everybody who has ever lived anywhere near a Burlington Coat factory - mostly on the East Coast, know well this store is no "fairy tale." The stores, while charming inside, are a bit worn looking so you know that you are shopping at an outlet. I got 3 coats last winter for about $120. And I should point out that the coats were Calvin Klein and Braetan. VERY WARM COATS. This year, I got a Nautica wool, swing coat for an astonishing $30. (I caught the after Thanksgiving sale.) I wore it for the first time today in Boston, 30 degree, snowy/icy weather and couldn't have been any warmer. The coat is stylish, comfortable, well crafted and absolutely gorgeous.

The Burlington Coat Factory is a beloved and trusted fixture on the East Coast for a reason. They are an EXCELLENT, all designer brand outlet that you would be nuts not to shop at. Period.

I bought two purses and an American Tourister luggage set of four. Arrived on time and in great condition.

Burlington has become the worst store to shop at since the PLANDEMIC. I remember how nice it use to be very clean, and organized, and lots of cashiers where the lines were quickly gone. NOW is like is CHRISTMAS YEAR ROUND with lines to pay like a block long. The stores look always trash and dirty. The bathrooms are simply nasty lack of hygiene. The worst part is that it's like that in every store you go too in the state of NEW JERSEY. I don't know about another state but in NEW JERSEY Burlington is pathetic. Now as a consumer I'm very tired of shopping at a store that has no regard of how their store look nor having enough cashiers. All the millions they make and they don't want to pay to have enough employees. As a consumer I refuse to shop any longer at Burlington, and give them my money. I will BOYCOTT Burlington until they get back to the store they use to be. WE THE PEOPLE deserve to shop in a clean organized store, and with enough cashiers so that WE can shop in and out, without waiting for ever in-line to pay. I'm tired of feeling I'm at some ghetto flea market shopping rather than an actual store. For that reason they get one star, so I can get my point across. God bless you all

Whatever you do, DON'T do a layaway here! TOTAL RIPOFF! They REFUSED to refund my purchase when the coat I purchased for my 87 year old handicapped aunt for her birthday didn't fit her. Due to her handicap, she couldn't shop with me, so I had to guess on the size. The layaway was only 2 days completed and 14 days in layaway, WELL UNDER the 30 days of their normal return policy. I would have just bought it and returned within the 30 days if the sales clerk would have informed me when I EXPLICITLY asked for ALL of the policies BEFORE agreeing to go ahead and do the layaway. AND, on top of that, paid an extra $5 for this supposed "privilege." This is a completely underhanded method of stealing customer's money! In 2+ years relocated here in Boardman, Ohio, I have easily spent THOUSANDS of dollars in this store to outfit my new home. At this point, I will NEVER return to this store for anything EVER AGAIN! I was an excellent customer who had spent loads of money with them, and in return for my patronage, they are too CHEAP to return a measly 70 bucks for a gift that didn't fit a handicapped person who cannot shop for herself. Pathetic, gross, and disgusting customer service. Avoid them at all costs and just go to TJ Maxx/Home Goods...

I ordered a stroller on the 11th of September 2015 and it's the 30th today and I still haven't received it. Everytime I call, the advisors are rude and just keep saying they apologize and I can tell they don't even mean what they are saying just something they have to say.

It's the same cycle, I call and the advisor passes me to a superior who says it's been escalated and there's nothing more they can do. I told the advisor I spoke to (Keandra) to be exceptional and note my order number and call me back later with an update and she said she couldn't. Then I insisted on staying on the line till a supervisor came on. She said there were no supervisors. I said I was going to wait and she said she didn't know when they would come and she didn't want me to be on hold for that long. I insisted until she came back and said a supervisor would come in at 10.30.

It's a shame that these people can't even give me a call back because they simply don't care about their customers. They just want to go through as many calls. In customer service it's not about how many cases you deal with but how many happy customers you have and the number of resolved cases.

I am really bitter but I guess I will just ask for a refund and move on. I leave for England in a week and I can't afford to be stranded.

Bought a coat from there the thread came apart at the seems, they would not exchange it or make it right. Will not shop there again!

I went into their store at the Greece Ridge Mall in Rochester NY and it was so appalling I turned and left after 10 feet in. Here's why(photos)

Terrible customer service and their fitting rooms are closed- no explanation or option to try on clothes! Won't be back-

I purchased item worth $267 at Burlington in Elizabeth NJ (651 Kapowski Road) on 7/15/22 and paid to a cashier named on the receipt as Reginald. Transaction No ******* Reg 019 Store No ******* at 3.06pm.
Upon getting home in New York, I discovered that a wristwatch which was among 21 items was intentionality kept behind and was not put in the bag.
At about 8.45pm samee day when I realised this, I called the store and spoke to one Ronald or Donald who casually said "come back and get". This statement surprised me and I request a supervisor. Rochelle came on line and said the same thing. I told her that i am all the way in NY and I will have to pay toll plus gas that are expensive. All she could say was "come back for it". There is no empathy or asking my receipt detail to at least know who attended to me. This really upset me. I usually shop in Yonkers and they are all nice but Elizabeth's location in worst in customer service. PLEASE DOUBLE CHECK YOUR BAG BEFORE YOU LEAVE THE CASHIER AT BURLINGTON ELIZABETH. THEY MAY KEEP MERCHANDISE YOU ALREADY PAID FOR. BEWARE. They were not sorry for me at all. It appears this is not new to them.

Jeannie from Depford area in New Jersey

I purchased a coat from Burlington on the web. Delivery was as promised. The coat was good quality. The issue was it did not fit. I took the coat to the Burlington in Deptford with the only packing slip that was in the box and with the shipment summary on my phone and photo identifications required. The store assistant manager attempted to do the return. The packing slip in the box did not have the bar code she needed. She manually put in the numbers on the slip. It came up numbers were not found. She then tried the bar code on my phone, it would not scan. She then tried manually to put in the numbers. Again. Numbers were not found. She called the store manager and told her to make a new tag. The tag she printed stated a price of $74.99. I paid $109.99. She said that is all she could give me. My phone shipment summary said I paid $109.99. At this point it was about an hour and I was still not getting any results. I call Burlington web customer service to express my frustration. The customer rep told the assistant manage to find a way to refund my full price. The assistant manager again called the store manager while I was still on the phone. I suggested to all of them that they do a price adjustment. Finally she had a way to refund my money. Now an hour and twenty minutes to get my refund. When it was completed, the assistant manager said " you know we did you a favor by doing the price adjustment" like I didn't deserve what I paid for the coat. I will never purchase anything from Burlington again! Forgot to mention. At one point the assistant manager ask if I could mail it back... I was there an hour and I should not be ask to be inconvenienced any more.

I visited your store # ******* today 11/5/17 between 5:30-6:30pm. Someone stole stole/found my purse near the fitting room where the camera is. I requested a Manager immediately. I spoke with a man named Nick that advised me to contact the yonkers police department. He refused to check the video and continued to hang up merchandise. I then went to the front cashiers and asked if anyone turned in a black cosh wristlet purse. I was directed to lost prevention. I was then informed they may possible may have my belongings.The security guard then asked my what my name was and walked over to his booth. Manager Nick then informed him to not return my belongings and still have the police come.He then asked for a description of my wallet although the security guard already looked inside my wallet and verified my name. 10 minutes later he finally decided to return my belongings. I asked Nick why he refused to give me belongings and why did he advise me to waist the local authorities time with a theft claim if they clearly had my belongings. Nick began to scream in my face, and I began to yell back at him then choose to walk away to fix the issue. Nick then decide to Harass me by following me throughout the store. I asked for him to stop. Although I asked him to stop he continued to follow me while screaming at the top of his lungs. I found my son and friends and STILL got online to patronize your buisness! I was appalled that I was taken from and was treated as if I stole from your company. Nick followed us to the register. I asked the cashier for the corporate number and his name. Nick then came over and advised, and shouted google it and advised all cashiers not to provide me with the corporate information. He even refused to provide the first initial of his last name. I was stollen from, Harassed and yelled when trying and still did patronize your store. I am appalled, afraid and looking to speaking with an attorney per the poor customer service received today! I am also going to look into pressing charges as I did not appreciated or deserve being harassed.

We needed coats for our granddaughters so I ordered two from Burlington Coat Factory and they were PERFECT! Very well made and inexpensive!

Bought a pair of UNISA sandals at the Ventura Burlington Coat Factory outlet store. Within 6 months, they totally disintegrated...apparently made of plastc. Over the 6 months they d stretched, causing me to trip several times, and the last time, the thong mechanism between my toes totally pulled away from the sandal. I spreadeagled on the sidewalk almost hitting my head against a brick building. When I attaempted to return them for either the $18.30 or another pair of equal vale, the manager Justine said, Sorry, 45 days max and w/t a receipt I can t help. I showed her the deduction from my checking account dated 6/19/2022 and asked her to run the debit card thru the system, but apparently they purge after a few months. When I explained I d shopped at Burlington in the 90s and still wear the London Fog, Perry Ellis, Calvin Klein, Anne Klein coats and jackets that I paid 1000s for and would no longer do so, she tartly responded, We ll survive...the store makes more than 1000s a year.
She had a great opportunity to keep a return customer and blew it. I reported her and the incident to Stephanie at corporate customer complaints, but unlike with Marshall s, with whom a similar incident occurred, I am not sure I ll get anywhere. Marshall s manager profusely apoligized and offered a gift card. I have since returned to Marshall s. I won t return to BCF. Not in Ventura. The store loojs unkempt like a thrift market, not a place for savvy shoppers. I think the buyers need to review their UNISA products. I don t want to break my neck because of them.

This is now geared to a different clientele. I like quality, and am willing to pay more than $18.30 to get it. So...nice knowing you, but no dice.

I went in this evening to purchase some items for my niece for Easter. I got to the register and thought I lost my debit card. It was actually mixed amist the items i was intending on purchasing. So i went to look around the store for my debit card. The cashier had it bc he went through the clothes to set them aside but said nothing. So twenty minutes later he spots me still looking then says "What is your name?" I replied "Ashlee. Do you have my debit card? Last name_________ it is a SC Telco card." he said "I need your ID." I understand for security purposes. So i send my friend 10 miles up the road to the mall where my vehicle is located to retrieve my ID. After he left the cashier began register hoping with my debit card in HIS POCKET! I immediately began to feel uncomfortable so i followed him to each register. He then left and walked toward the back of the store into an employee restricted area with all of my hard earned money in his pocket. He did not leave it at the register he took it into an area that was off limits to me. So i waited outside the door for what seemed like forever. He came out and walked to the front of the store into ANOTHER employee restricted area. I FELT EXTREMELY UNCOMFORTABLE AT THIS POINT. My friend got back with my ID so I knocked on the door. No response. I knocked again. Still no response. I opened the door and said "Sir, I have my ID." i see him sitting AT A COMPUTER WITH MY DEBIT CARD. At this time the manager Pam comes around the corner and says "What are you doing, nobody's in there" (Not you're not allowed to open that door. But defending the fact that this man was in a closed off area in front of a computer.) So i told her "yes. The man who has my debit card is in there i have my ID" to this her response was "give her the d**n card so she can get the f**k out of here" Wow! I will definitely tell my friends and family to take their business to Gabes where there is friendly customer service and a larger selection. This is unacceptable. I will not tolerate being spoke to in that manner.

This is a great place to shop. Lots of options for fashion and gifts items.