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I contacted BT several times in the last 6month, they are always helpful until they realize im a bt business account. Then they pass me into this black hole i dont get out of. My account manager james carey is the most useless agent i have ever come across, nothing gets done that is if i can even reach him... very sad that BT dont vet their a/c managers for competence!
On the other hand, absolutely brilliant responses from david baird at billing in glasgow, he was so helpful and deserves a good bonus! Shame hes not on the business side...
Bill explanation from bt, for disconnecting service and for £27 unpaid bill - "Hi, the service has been disconnected as the bills have not been paid. The service was agreed in a contract and in breaking that contract these charges have been created as early termination fees. The charges break down as £693.71 for the broadband, £18 disconnection fee, £235.63 for the phone line service, which adds up to £947.34. The VAT on this is £189.47. That comes to £1136.81. On top of this the bills have not been paid for the service"
Well done bt, you know how to rip off customers with your contracts
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